1447 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi

PRE-SALES QUERY

Love your theme but need Responsive Pricing Table. I note this is NOT included in your theme BUT, are you able to recommend any of the many available Responsive Pricing Table Plugins that you know to work with your Theme.

Thanks Tony

TrueThemes

Sure thing Tony.

A really great (free) Plugin for pricing tables is: http://wordpress.org/extend/plugins/pricing-table/

Another awesome (premium) plugin is: http://codecanyon.net/item/upricing-pricing-table-for-wordpress/145538

Hope this is helpful my friend.

Cheers :)

Default-user
TonyRS Purchased

OK, Cheers

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi

PRE-SALES QUERY

Does the themes CSS/Media Queries allow for hiding element/sections of a page dependant on whether site being viewed on Phone, Tablet or Desktop?

Thanks Tony

TrueThemes

Hey Tony,

Yes you can indeed customize the theme’s CSS to hide certain elements at certain “design break points”.

For quick example let’s say you wanted to hide the top-toolbar in iPad landscpe view you would add the following CSS to Sterling’s built-in Site Options Panel:

@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) { .top-aside {display:none;} }

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user
TonyRS Purchased

Cheers again!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Exclusive Author

Pre-Sales Query Hi, i’ll definately going to buy either karma, or sterling. but…

can you add nav + sidebar and sidebar + horizontal nav in sterling ? as in karma ?

TrueThemes

Thanks so much for your theme interest my friend.

Those page templates are not currently available in the Sterling theme.

You can however indeed custom-code these page templates into your theme.

If you’re in need of any professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

We hope this is helpful my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
amgchase Purchased

Hi, how do I add an image in the lightbox without the image overlapping it? Everytime I upload the image seems to be too large.

Thanks

TrueThemes

Hmm…we’ve not run into this issue but we’re very happy to take a closer look at your website and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
amgchase Purchased

I submitted a ticket last night. What happened? Thank You.

Default-user
amgchase Purchased

Got it, Thank You again.

  • Bought between 100 and 499 items
  • Czech Republic
  • Has been a member for 4-5 years
IAODG Purchased

Hello, I bought your template is great, but I do not know how to create a shop, I never found a tutorial. You can help me. thank you Stan

TrueThemes

Sure thing Stan, we’re very happy to assist.

The Shop section is powered by the lovely WooCommerce Plugin. Everything is very much automated and there’s not much to be done other than installing the plugin and adding new products.

Here’s a link to a great set of YouTube tutorial videos outlining how to install and begin using the WooCommerce Plugin: http://www.youtube.com/watch?v=APBxmTL-9ag&noredirect=1

Also here is the link to download WooCommerce Plugin: http://wordpress.org/extend/plugins/woocommerce/

We hope this information is helpful my friend.

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

IAODG
IAODG Purchased

Thanks :-)

IAODG
IAODG Purchased

and please how can I paste the translation activity for the Web site, and also support staff as a closed group. Thank you very much Stan

TrueThemes

Hey Stan,

Please kindly direct all support questions as a Ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thank you so much my friend

Cheers :)

IAODG
IAODG Purchased

Hi, I can not find how to create a closed group with automatic sending password for access to the web, can you help me please, thank you.

Stan

TrueThemes

Sure thing Stan we’re very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

IAODG
IAODG Purchased

Hello, after installing a another plugin, the your theme and its values ??shifted to the right, as would you advise me how to go back to its original state. Even after reinstalling your template it does not return to its original state. Thank you for your help

TrueThemes

Hey Stan,

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please note that as previously stated, all of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you. Our HelpDesk is the most secure and most efficient way to conduct, manage and organize your support requests.

TrueThemes HelpDesk ? Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

WP Sterling problems with IE 9

My client is having issues with Sterling and IE 9. The Top Menu is found on the side or the site. Drop down menus are not displaying properly. Is anyone else having problems with Sterling and IE 9?

TrueThemes

Hey my friend,

We’re not experiencing IE9 issues on our end however we are very happy to investigate and help to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Abberball972

Sorry to bother you again. I created a new sidebar. Now I cannot find how to edit the content – or put content in it. thank you

TrueThemes

No bother at all my friend we’re very happy to assist.

After a sidebar has been created you will add content to the sidebar via Widgets.

To add content click on Appearance > Widgets. You will then see your newly created sidebar over in the right column of the screen. Simply drag-and-drop your desired widgets into the Sidebar and you’ll be all good to go.

Here’s a video from our Karma theme which outlines all the details about creating and using Sidebars: http://vimeopro.com/truethemes/karma-wordpress-theme/video/29650033

We hope this is helpful my friend. Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United States
luxerman Purchased

I still will never understand why you guys haven’t incorporated a pricing table…

  • Europe
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users

I don’t understand the licence terms. I want to use the theme as a theme for my website which sells products and also sells subscriptions to said website.

From reading the terms I am confused as to what I can and cannot do with the theme. In particular, the licence says:

No fee is paid by the end user to access the End Product. The End Product is not sold. No fee is paid to subscribe to a service that includes the End Product (eg a website subscription fee). http://themeforest.net/licenses/regular

From that I gather that I can’t use this theme for commercial purposes as in create a website using the theme and then charge subscription fees to users accessing my website? If that’s the truth, I don’t understand the point of using this theme – if I can’t use it to create a commercial service.

TrueThemes

Hey my friend,

Thanks so very much for your interest in Sterling.

As per your requirements you will be fully covered using the Regular License. You can create your website and do or sell whatever you wish on your website.

The License refers to the selling of the actual Sterling theme. You may never sell or distribute the actual Sterling theme itself however you have absolutely no limitations on what you do or sell on your website.

We hope this helps to make things a bit clearer.

Please just give us another shout if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Netherlands
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items

Dear Mr / Mrs

My client recently bought this theme for his website. I installed this theme on his website, but I found a weird bug in the portfolio.

For some reason the portfolio only displays 5 projects on each page, but I don’t know how to expand this. I added up to 30+ projects to the portfolio, so that shouldn’t be the problem.

I’ll hope you could explain the problem and tell me how to fix it for my client. Thanks in advance, have a nice day!

Regards, John van der Valk

TrueThemes

Sure thing John. Please see our comment below.

Cheers :)

  • Netherlands
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items

^Excuse me for confusing, I mean the ‘gallery’ function in your theme, not portfolio. ;-)

TrueThemes

Hey John,

We’re very happy to assist.

The number of portfolio/gallery items to display can be set within Sterling’s Site Options Panel.

1. Log into Wordpress Dashboard

2. Click on Appearance > Site Options > Interface Options

3. Scroll to bottom and locate the Gallery Settings input field.

4. Enter the number of items you wish to display, save, and you’re all good to go.

(screenshot below) https://dl.dropbox.com/u/7008416/_screenshots/sterling-wp-gallery.png

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Tapeix

Thank you so much!

I have spent hours on searching this option, I have even opened this theme in Adobe Dreamweaver to look if I could change the amount of gallery items on each page in PHP. I knew it was as easy as described, but I couldn’t find it anywhere. I really feel stupid now. :P

Thanks again! :)

TrueThemes

Absolutely no worries at all my friend. We’re very happy that you’re all sorted.

I can also tell you that you’re in very good company :) .....having built literally hundreds of websites with these very hands I can say for sure that it’s always the most small and obvious things that continue to be the most difficult ones to figure out. You’re doing great my friend.

Cheers :)

Tapeix

Thank you very much for your compliment, your themes and plugins, especially the Sterling theme is also fantastic!

Keep on going, I’ll keep TrueThemes following. :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

Hello,

I would like to purchase this theme, but I wanted to know if I can choose custom colors for the primary and secondary color options…the preview seems to have a predefined palette which would not work – I need to use a specific RGB/Hex color combination for the primary and secondary colors.

Hope this is possible because I would love to purchase!

Thanks!

TrueThemes

Hey my friend,

Thanks so much for your interest in the Sterling theme.

Yes about 99% of the colors are fully customizable via Sterling’s Site Options Panel. Here’s a screenshot to see the available design options: http://3.s3.envato.com/files/50462929/Sterling-Theme-Preview/03_sterling-responsive-wordpress-theme-screenshot-2.png

The only item which is not customizable via the Options Panel is the “active navigation indicator” on the left-nav page template. This portion is an image so will require a new image be created. We’re very happy to assist with the image creation if you need our assistance.

Please give us a shout if there’s anything else at all we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

1. can we switch to 1170 px width canvas for PC displayers ?(because now most PC have higher resolution than 1200 *1024, your default 960px width is not our favorite) 2. can you provide template of ‘left nav + content + right sidebar’ like Karma did? thanks. 3. Do your css have ‘hide in mobile’ classes? these are useful for us, thanks.

These are important first two things for us if we buy this theme for our website.

TrueThemes

Hey my friend,

Thank you so much for your interest in Sterling.

Unfortunately your inquiries are not available in the default theme however here are some additional notes:

1. 1170px is not built into the theme by default however if you have sufficient CSS knowledge you can indeed customize your theme’s code to expand to 1170px.

2. We don’t currently have this page template available however we’re releasing an update within the next 1 week and we’ll definitely consider adding this template to the release.

3. Sterling does not currently have a hide-in-mobile class. Hiding items however can be done very easily via CSS and we’re happy to point you in the right direction should you need any help locating an element.

Please let us know if there’s anything else at all we can do to help.

Thanks so much for letting us serve you.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

“There is a new version of the Sterling Theme available. You currently have version 2.1.2 installed. Please update to version 2.1.3.”

I would love to, but all I get from download section is still 2.1.2, so unable to upgrade.

Any tips? :-)

TrueThemes

Hi my friend,

We’re very happy to assist.

We’ve just downloaded and confirmed that the latest version of Sterling on ThemeForest is indeed 2.1.3

Please kindly try to re-download the theme here on ThemeForest and you should receive the latest version. ( Account > Downloads > Sterling > Download).

Should you require any additional help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thankies, indeed when I downloaded it today it’s 2.1.3. I could swear that yesterday it was 2.1.2! Magic! ;-) All looks fine, so I better get to work now!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

and seems that I need to update to 2.1.3 cause of the notice I get after installing latest woocommerce into 2.1.2:

‘Your theme does not declare WooCommerce support – if you encounter layout issues please read our integration guide or choose a WooCommerce theme :)’

TrueThemes

Sure thing my friend.

This woocommerce notice is triggered by a new function added to woocommerce plugin.

All is well with your theme.

Please check out this FAQ on our HelpDesk for more details: https://support.truethemes.net/?faq=your-theme-does-not-declare-woocommerce-support

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I Purchased the theme and now i can’t figure our how to use it. Please advise where i should go to find some support. FAQs and comments didn’t give me answers. Basic questions so far: 1. Why on Earth the footer is above the content on home page and how to make it to go to the bottom. 2. I need to have on home page 3 columns with different contents + below 3 more columns with posts. I couldn’t do it so far. Please!!! help!

TrueThemes

Sure thing my friend we’re very happy to assist.

We highly recommenced to follow the online Training Videos for setting up your website.

The videos will walk you through every aspect of the theme from start to finish and by the end you’ll have a supwer-awesome and fully functional website.

Sterling Training Videos: http://vimeopro.com/truethemes/sterling-wordpress-theme/

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Such a beautiful theme! A pity the images are not organized in CSS sprites, this brings down pagespeed ranking… Are there any plans to do this?

Suggestions for this page

The following images served from truethemes.net should be combined into as few images as possible using CSS sprites. http://s3.truethemes.net/.../truethemes-premium-wordpress.png http://themes.truethemes.net/.../toggle-button.png http://themes.truethemes.net/.../_default.png http://themes.truethemes.net/.../autumn.png http://themes.truethemes.net/.../black.png http://themes.truethemes.net/.../blue-grey.png http://themes.truethemes.net/.../blue.png http://themes.truethemes.net/.../coffee.png http://themes.truethemes.net/.../fire.png http://themes.truethemes.net/.../golden.png http://themes.truethemes.net/.../green.png http://themes.truethemes.net/.../lime-green.png http://themes.truethemes.net/.../periwinkle.png http://themes.truethemes.net/.../pink.png http://themes.truethemes.net/.../purple.png http://themes.truethemes.net/.../red.png http://themes.truethemes.net/.../royal-blue.png http://themes.truethemes.net/.../silver.png http://themes.truethemes.net/.../sky-blue.png http://themes.truethemes.net/.../teal-grey.png http://themes.truethemes.net/.../teal.png http://themes.truethemes.net/.../arrow-small-down.png http://themes.truethemes.net/.../bg-blog-comments.png http://themes.truethemes.net/.../bg-footer-callout.png http://themes.truethemes.net/.../bg-hr-dotted.png http://themes.truethemes.net/.../bg-seperator.png http://themes.truethemes.net/.../bg-slider-nav.png http://themes.truethemes.net/.../bg-slider-navigation-arrows.png http://themes.truethemes.net/.../bg-submit-button.png http://themes.truethemes.net/.../bg-top-aside-shadow.png http://themes.truethemes.net/.../bg-top-link.png http://themes.truethemes.net/.../bg-ui-gradient.png http://themes.truethemes.net/.../bg-ui-shadow-bottom.png http://themes.truethemes.net/.../quotation-marks.png http://themes.truethemes.net/.../button-sprite.png https://developers.google.com/speed/pagespeed/insights#url=http_3A_2F_2Fthemes.truethemes.net_2FSterling_2F&mobile=false&rule=SpriteImages
TrueThemes

Hi There,

Thanks so much for these notes my friend.

Yes the update that we’re actually working on right at this time is related to css/image optimization.

Please note that the majority of the images you’ve listed above are not part of the actual Sterling theme and instead are part of the “style preview switcher” on the demo site.

Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
jodell Purchased

Hello, I was curious if I could add my own images to the existing images, and thus utilized the shortcodes?

Thank you in advance. Jeremy

TrueThemes

Hey Jeremy,

Yes customizing the shortcodes can indeed be done. It will require making code changes and uploading the custom images.

Here’s an article from our HelpDesk outlining how to add your own custom icons to the Sterling shortcodes: https://support.truethemes.net/?knowledgebase=how-to-add-your-own-icon-to-icons-shortcode

Please note that we’re not currently available for customization work however if you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Should you require any additional details please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk ? Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

Is it possible to mix shortcodes in this theme? I want to use tabs inside an accordion. Is it possible?

David

TrueThemes

Hi David,

Thank you so much for your interest in Sterling.

Most shortcodes are embeddable however tabs inside accordions is not currently available. We’re actually working on a solution for this and plan to have this included in Sterling’s next release. (~3 days)

Please let us know if there’s anything else at all we can do to help.

Thank so much my friend

Cheers :)

TrueThemes

Hi David,

Just in case you’re interested we’ve just finished up the code for tabs inside accordions.

It’s fully working in standards-compliant browsers (firefox, safari, chrome) however we still need to conduct testing for Internet Explorer so might have minor glitches in IE8 (we’ll have everything sorted before final release)

You can visit the link below, grab the CSS code, and drop it into your theme’s Site Options Panel: Appearance > Site Options > Styling and CSS > Custom CSS

http://pastie.org/private/hrift5fhfbexo27epkzbna

Hope this is helpful my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

Could you tell me the size of this whole theme?

Cheers my friends!

TrueThemes

Sure thing. The Sterling theme is just under 3MB.

Cheers :)

  • Has been a member for 1-2 years

Hello!

Is it possible to make russian localization for Sterling?

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

Yes localization into Russian is indeed possible.

Sterling comes packaged with the .mo and .po localization files so it is all ready to convert to Russian.

Please feel free to give us a shout if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

Default-user

unfortunately, changes that I made do not take any effects.

Lets see:

1) Open en_US.po by notepad or “poedit” or CodeStyling Localization plugin

2) Translate and applied

3) Generate .mo file

4) Refresh

5) there are no changes

What I did wrong?

TrueThemes

Hi There,

After the new .mo/.po files have been generated the new language needs to be declared within in the wp-config.php file.

Here’s an FAQ article from our HelpDesk outlining more instruction:https://support.truethemes.net/?faq=translate-theme

Here’s another great article we dug via Google which also outlines the steps for converting into new language: http://www.solostream.com/blog/tutorials/translate-wordpress-theme/

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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