1384 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
mrhocs Purchased

Hi

I just downloaded the newest version of Sterling. I looked in the shortcodes image folder and there is nothing in it except for an arrow image and a tab bg image.

Any idea where all the image files went?

TrueThemes

Sure thing.

In the latest version we have combined all possible images into a single image sprite. This image can be found in /images/global/sprite.png

This was a much requested feature and greatly improves the load time and speed of the theme.

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’ve just upgraded to the latest version. When I did, I noticed that the top left toolbar doesn’t seem to be formatting correctly anymore. You can see an example here: http://ybbenglish.ru

Also, when I insert my code for the LayerSlider, it says it is invalid.

Also, on your demo page here, some of the dropcaps don’t look right anymore and the pricing box text on the top row is hard to read.

I bought Karma and Sterling. I look forward to your next theme and hope that you will include some pricing tables in the next version.

TrueThemes

Hi There,

Thank you so much for supporting our products.

In response to your questions:

- The top toolbar is working nicely on our end but perhaps there is a plugin or other conflict on your end. We’ll just need to take a closer look behind the scenes to help you resolve. Please kindly submit a ticket on our HelpDesk so that our support team can gladly investigate further for you (details below)

- Same for LayerSlider. All is well on our end so we’ll just need to peak behind the scenes to determine the issue.

- Dropcaps and Pricing boxes are rendering nicely on our end. Can you perhaps post a link to a screenshot so we can also see the issue?

Thanks so much my friend

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello! I am considering buying the theme, but I had a question about Hi-def icons and bullets underneath first page slides. The icons doesn’t look good on iPad screen – very blurry. Do you have any plans for upgrading it to better quality pics or use ‘Icon Fonts’ instead?

TrueThemes

Hi There,

Thanks so much for your interest in Sterling my friend.

We do plan to one day release a retina-enabled Sterling but we’re not certain of a release date at this time.

Please give us a shout if there’s anything else we can do to help.

Cheers :)

Default-user

Thank you for the quick reply! Will it be as an upgrade or as a new product?

TrueThemes

It will be released as a free update :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Ekermann Purchased

Hi! Great theme, but I wounder if it’s possible to edit h-tag size directly in the theme control panels, or do I have to edit the css file? I can only find settings for color.

Regards / Jimmy

TrueThemes

Hey Jimmy,

The h-tag’s don’t currently have an in-built sizing option however you can drop a small bit of CSS into the Site Options Panel for easy re-sizing.

Simply modify the code below to suit your needs and add this into the Site Options Panel under: Appearance > Site Options > Styling and CSS > Custom CSS

h1 {font-size:20px;}

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pablo1975 Purchased

Hello ,

Really struggling on something,

http://www.futuremindtraining.com is my site but the top menu is crashing into the bar and the contact page dropdown is leaping into the middle of the page??

Can you help please, really in urgent need of support, i sent a message to support and the designer

TrueThemes

Sure thing my friend.

The simplest method is to add the following CSS code to your theme’s Site Options Panel located under: Appearance > Site Options > Styling and CSS > Custom CSS

.top-aside li a.sf-with-ul {padding-right:20px;}
.top-aside {height:20px;}

If there’s anything else we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
pablo1975 Purchased

Thank you it worked for the top bar, but just to ask, what is the reason for adding extra code? should it not be there in the first design? Is there any other code that should be added, im just a little concerned now though.

Also the faq drop down is still moving into the middle of the screen? can you please suggest? Iv also contacted help desk and not heard back since yesterday and I was hoping i could have got the site well underway today :(

Is the theme definitely stable? If there are bugs could you let me know please

regards

Default-user
pablo1975 Purchased

also i bought this theme through theme forest so i cant directly submit a ticket it seems? I hope you can help as im really on a deadline at the moment and just concerned

TrueThemes

Sure thing my friend,

There are currently not any known bugs within the Sterling theme and theme is very stable.

The code we provided was quick fix as you said you were in emergency however it could have been caused by variety of other things. We just need temporary login details sent via our secure HelpDesk to have a closer look behind the scenes and determine if caused by something else.

We’ve not received any support tickets regarding FAQ or top menu. Please kindly double check to ensure that you’ve submitted your Tickets on our TrueThemes HelpDesk: https://support.truethemes.net

Thanks so much

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States

I just updated my theme and see that it doesn’t support WooCommerce 2.0 – do you plan on adding that integration anytime soon?

Thanks!

TrueThemes

Hey Johnny,

Sterling is fully tested and compatible with latest version of WooCommerce.

Please just let us know if there’s a particular item you’re having troubles with and we’re very happy to take a closer look and help to resolve.

Thanks so much

Cheers :)

Jackpot_Johnny

OK Great – i’m glad to hear that! I’ll be in touch!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
tynkit Purchased

Hello, awesome theme however I’m having some little issues with the latest version. My shortcode generator isn’t working. When I click on the icon in the post/page editor it opens the window, but then in a second or 2 it re-directs to a white page with nothing but the default icon and dummy text.

Any ideas what this could be? its very frustrating!!

TrueThemes

Hi There,

We’ve not experienced this issue however we’re very happy to help resolve.

The first item you can try is to clear your web browsers cache and try to re-access the shortcodes. This could perhaps be a simple fix to resolve the issue.

If clearing the cache has no effect we’ll just need to take a closer peak behind the scenes to help determine the cause for the issue and provide solution. Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pablo1975 Purchased

Hi

When it say to message helpdesk it asks me for login details but i bought thrugh theme forest not yourself

There seems to be a bug in sterling as the dropdown is moving to the middle of the page, unfortunately i really do not have anytime to play with with my client and will lose money if this is not fixed, can i just swap this for the karma them please? Iv now sent 6 messages to envato and 2 to the designer directly from themeforest website in 2 day but not heard back :( I really need help please, can you email me on info@futuremindtraining.co.uk or can i get a refund? (im litterally 5 hours from losing my client :( (i have a 48 hour completion date from start) my email is info@

TrueThemes

Sure thing my friend.

We’re very happy to provide refund but we’re unfortunately bound by license and are unable to distribute Karma files outside of the ThemeForest marketplace.

We’ve just sent you an email asking for your PayPal ID so we’ll get you all squared away.

We’re also still very willing to look at your website closer and help you to resolve any bugs. (we’re not experiencing any Sterling bugs on our end so we’re unable to provide direct solution without having a closer look at the website)

Just a few notes about the ThemeForest Marketplace:

- ThemeForest is only a template marketplace. They do not actually create any of the products on this website. All products are created by the over 2,000 marketplace authors.

- We (TrueThemes) are one of the authors on this marketplace. (ranked #8 out of over 2,000)

- Authors are responsible for providing support for their products – ThemeForest does not provide product support. Also note that not all authors provide support for their products.

- The support for our products is conducted via our TrueThemes HelpDesk. Full and complete support for all of our TrueThemes products can be accessed via our secure HelpDesk: https://support.truethemes.net

We hope this information is helpful for you and we hope to continue serving you in the future.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Hello! is this theme compatible with qtranslate plugin for multilingual? http://wordpress.org/extend/plugins/qtranslate/
TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

We’ve not specifically worked with qtranslate in Sterling theme however customers are successfully using qtranslate with our Karma theme.

Both themes are very similar framework so it’s very safe to say that qtranslate is also compatible with Sterling theme.

Another great option is the WPML Plugin. Sterling has been sent in and fully tested certified by the WPML developers as 100% compatible. http://wpml.org

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Does this theme include a way to create a custom mobile navigation where the navigation menu for desktop features every page and the mobile navigation just features the main pages? -thank you

TrueThemes

Hey Ryan,

Thanks so much for your Sterling interest my friend.

Yes we have a bit of code to replace Sterling’s default code which will show only top-level items in the mobile <select> dropdown menu.

If you decide to purchase please simply submit a ticket on our HelpDesk and we’ll gladly provide the details.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

ryanburt

awesome. I will most likely purchase in a few weeks. Thanks for the reply

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Goonie78 Purchased

Just updated theme and there are issues with the left nav template and the top menu (which now hides behind main menu white box). View here: www.omniguide.net.

These issues are new to Sterling 2.1.4. FYI I really like this template and the support is great, I’m sure you guys are working on an update to fix these issues as there are others commenting on similar issues since the update. I have submitted a ticket earlier.

TrueThemes

Hey my friend,

Yes our apologies for the bug in top-toolbar-menu. It works seamlessly when 2 menus are present however has small bug when only one menu present.

Just in case you still need solution simply drop this line of CSS into your Site Options Panel and you’ll be all good to go (add to: Appearance > Site Options > Styling and CSS > Custom CSS)

.top-aside ul.custom-menu {position:relative !important;}

Thanks so much

Cheers :)

Default-user
Goonie78 Purchased

Thanks a lot, I have knew there would be a good solution and I could count on your support. The True Themes Support is really top notch.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi there. I would like to purchase your theme. I have looked for these questions/answers and have not found them yet.

1. Can every area (on every page) have a white background and all lines/shadows can be removed. I was using another theme and then realized that it’s not a responsive theme, so I can show you what I mean. http://helloremix.com/Calendar/samplesite.jpg

2. Can the frames be removed from all images (Advanced Images Settings>Image Properites)? Just want to be sure!

3. Can the fonts be changed for general, nav menu, and title headings? Again, just making sure!

4. What are the dimensions of this theme—full page (1024 px?), sidebar, blog (with a sidebar)?

5. Can the header height be adjusted?

Thank you very much for your help!

TrueThemes

Hey There,

Thanks so much for your Sterling interest my friend.

As per your questions:

1+2. Both of these items are indeed possible. Sterling was not built with no color/no shadows in mind however about 6 lines of CSS code added to Sterling’s ‘Custom CSS’ section of built-in Options Panel to remove any shadows/colors/image frames etc. For example:

header,
.banner,
.small_banner,
.shadow {
background-image:none;
background:#FFF;
}

3. Similar to the modification above. Sterling has point-and-click font selection for Page Headings. To change font for Main Menu can be done by adding single line of CSS code to Sterling’s ‘Custom CSS’ section of built-in Options Panel. For example:

header nav {font-family:Georgia, serif;}

4.The widest part of the theme is 960px wide.

5. Yes header height is easily adjusted via Sterling’s Site Options Panel. Here’s a screenshot outlining this setting: http://s3.truethemes.net/envato-product-assets/wordpress-sterling/Screenshot-Site-Options-Sterling-Theme-Designer.png

We hope this is helpful my friend.

If there’s anything else we can do to help please let us know.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi Team,

Is it possible to have 2 different FAQ?

Thanks.

TrueThemes

Hi my friend,

We are truly sorry but unfortunately multiple FAQ Pages is not currently built-in by default.

This can however be custom-coded fairly easily with a basic understanding of Wordpress/PHP coding.

We are unfortunately not available for customization work at this time however if you’re interested in hiring a programmer to help out with the customizations, we have two highly trusted partners for all of your WordPress customization needs. WPQuestions.com and Codeable.io

We’re definitely going to re-visit this functionality and try to include a multi-FAQ solution in a future release.

We hope this information is helpful for you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

A colleague has asked me to WPML the Sterling installation at: http://silvertreemedia.ca/WP/

Sterling is WPML certified, correct?

After a quick installation and configuration of some pages, I find that the language menu on the top right show up below the menu bar and the logo doesn’t seem to have localization options. Can you please assist in what is most likely a very simple issue with your certified theme?

TrueThemes

Hi There,

Yes Sterling is fully certified by WPML Team. ( http://wpml.org/theme/sterling/ )

We’re very happy to help you resolve the issue. We’ll just need to take a closer look behind the scenes to determine the cause for the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our developers can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
esereno Purchased

I just updated to the new version and now my PDF Icon from the shortcode is missing. I checked the images/global/sprite.png and it is missing from there too. I also noticed that the MS Word document is icon is missing too. I would love to see it back as I use the PDF Icon for a “forms” download section. This theme is the best. Thanks for you hard work on it guys.

TrueThemes

Sure thing my friend.

This was a complete oversight on our end. We’ve outlined a very simple fix in the following HelpDesk article: https://support.truethemes.net/?knowledgebase=sterling-2-1-4-pdf-icon-and-ms-word-doc-icon-not-displaying

Truly sorry for any inconvenience and we thank you so much for letting us serve you.

Cheers :)

Default-user
esereno Purchased

Wow you guys really know how to take care of business. It’s been less then 2 hours and I already have a fix. Not only is this theme awesome but your service is second to none. Again thanks for you hard work and great customer service.

~Eric

TrueThemes

You’re very welcome Eric. Thanks so much for your kind words.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
cannett Purchased

Looking for help with my sidebar ~ I am trying to use a Mailchimp embeded sign up in the widget area and it keeps showing up at the bottom of the page in the sidebar??

any ideas?

TrueThemes

Sure thing, we’re very happy to assist my friend.

We’ll just need to log into your website and have a closer look behind the scenes to help locate the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi

I want to add target=”_blank” rel=”nofollow” to a button. But it won’t work. Is there a solutuon for this problem?

Following code does NOT work (with button): [button url=”http://” class=”button” size=”small” color=”orange” target=”_blank” rel=”nofollow” target=”_self” lightbox_content=”” lightbox_description=”“] Linktext [/button]

Following code does work fine whitout button:( Linktext

Thanks in advance,

Regards, Marvin

TrueThemes

Sure thing Marvin.

We’ve just tested target=”_blank” on our end and everything is working nicely.

We’ll just need to take a closer look behind the scenes of your website and help to determine the issue.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thanks for the fast response I figured out target=”=blank” thats working now. Only rel=nofollow still does not work when I add it to the button manualy.

Regards,

TrueThemes

Sure thing Marvin.

Yes rel=”nofollow” is not built into the shortcode by default.

We’re very happy to provide a workaround if you need a nofollow solution. Please simply submit a ticket on our secure HelpDesk and our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
bergman76 Purchased

Hi! I love the Sterling template. Great work. One question – I would like to remove the image border. I use WP estore and it doesnt look good with image border around my by now buttons etc.

Where in the CSS can I remove this functionality?

TrueThemes

We’re so glad you’re enjoying the Sterling theme my friend.

The simplest method for removing the image frames is via CSS.

Please grab the code below and paste it into Custom CSS section of Sterling’s Site Options Panel (located under: Appearance > Site Options > Styland and CSS > Custom CSS)

.img-frame {background:none;}

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
bielagro Purchased

Hi

Have you got plans to add mega menu or an option to stick the main menu to the top of the window when scrolling. Thank you.

TrueThemes

Hey my friend,

We don’t currently have plans for this however this sounds like an awesome idea.

We’re always pushing out new releases of Sterling so this may very well be an available feature in upcoming release.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hey True Themes team!

I simply wanted to tell you that you rock! I’ve contacted your support team for the first time recently and I can’t believe how far you’ve been to help me, I’ve learned a lot from this instance. I love your themes, I’m using Sterling and Karma for different clients and they’re such a pleasure to work with!

Keep up the good work and thank you for being awesome!

Aurelien :)

TrueThemes

Thank you so much Aurelien.

It’s truly a pleasure working with you and we’re so glad you’re enjoying our products.

You Rock!

Cheers :)

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