1477 comments found

I installed woocommerce but the wooocomerce pages look different from the other pages. how can i get the page title and breadcrumbs to display like the other pages of this theme?

TrueThemes

Hi There,

Hmm strange….WooCommerce pages are rendering nicely on our end. We’ll just need to take a closer look behind the scenes and help determine cause for the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hi. Is it possible to integrate the Visual composer for wordpress to this theme? http://codecanyon.net/item/visual-composer-for-wordpress/242431
TrueThemes

Hi There,

We’ve not worked with the Visual Composer plugin so we’re unable to guarantee compatibility however after reviewing the details of the plugin it looks like everything should indeed be compatible with the Sterling theme.

Please let us know if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

Hi ! One question : is it possible to set “autoplay” on vimeo videos on the “Slider Posts” ?

Thanks in advance!

Gabriel

TrueThemes

Apologies Gabriel but Auto-play Vimeo is not currently available in the Sterling theme.

Default-user

Thanks, ( but I suppose I can use autoplay for vimeo videos, within the “layer slider” instead, right ? )

TrueThemes

Hey Gabriel,

Yes the LayerSlider plugin has ability for auto-play Vimeo and YouTube videos.

Cheers :)

mrhocs Purchased

Hi Guys!

Can you please tell me how to remove the RSS icon/feed/link at the top right top bar within your Custom Social Networks widget? I left it blank, but it still defaults to an RSS feed and also displays it on the website. I’d like to completely remove the icon/link from showing up.

Thank you so much! :)

TrueThemes

Sure thing my friend.

Here’s an article on our HelpDesk outlining full details: https://support.truethemes.net/?faq=remove-the-rss-icon

Cheers :)

Hi,

Nice theme. Before I purchase it: is it possible to custom set the main content background color in full width mode? I saw in the ‘settings’ pic that that was only recommended in boxed mode but I’d like to have the freedom to do that also in full width.

Thanks.

TrueThemes

Hi There,

Thanks so much for your interest in Sterling.

Yes the background color of the main content area can be set by adding a small bit of CSS to the ‘Custom CSS’ section.

This code looks like this:
#content-container {background:#DDD;}

(#DDD can be changed to any color you desire)

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

tfareed Purchased

2 Quick questions. First, how do I put a dotted line across the page like you have on your home page inbetween the 3 pictures and the Testimonials? Also, where do I specify the links for the social media on the top right menu? Thanks,

TrueThemes

Sure thing my friend.

- The dotted line can be easily inserted using the divider line shortcode. Simply paste this shortcode anywhere in your website content:
[divider style="hr-dotted"]

- Social Media Icons are handled via the ‘Custom Social Networks’ Widget. From within your WordPress Dashboard click on ‘Appearance > Widgets’. Next Drag the ‘Custom Social Networks’ Widget into the ‘Top Right Toolbar’ region. Add your social URL’s and you’ll be all good to go.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

tfareed Purchased

I found the social media links. Thanks.

What mailing list signup widget are you using in your footer?

TrueThemes

Sure thing. We are using the MailChimp Newsletter Widget: http://wordpress.org/extend/plugins/mailchimp/

Cheers :)

Hi! Great theme! (1)I like to know is this theme compatible with wordpress multisite ? (2) what method did the page builder provide? drag/drop to arrange or shortcode. Thanks.

TrueThemes

Hi There,

Thank you so very much for your interest in Sterling.

1. Yes Sterling is thoroughly tested in a multisite environment and 100% compatible.

2. There is not currently a page builder tool. Custom layouts can be created very easily using Sterling’s in-built Visual Shortcode Manager.

Please feel free to give us a shout with any additional questions.

Cheers :)

Zorica Purchased

I purchased several themes on Themeforest until I find this one which I actually I managed to use and understand. Its very easy specially when you get into it. I never used Wordpress before and don’t have any knowledge of coding and I manage to customized it they way I wanted, there was no limitations! Im running my website now! The support is also amazing, normally they get back to me with maximum of 12 hours and they are very patient with simple and obvious questions like mine. Also videos are very helpful to start with. Thank you guys so much and keep up with good work!:)

TrueThemes

You’re extremely welcome my friend. We really appreciate your kind words and it’s been an absolute pleasure serving you. We hope to work with you on many more projects to come.

Blessings from all of us here at TrueThemes :)

For any of you that are on the fence about Karma or Sterling, don’t be any longer. I’ve used themes by a dozen authors and none are as clearly documented or as well supported as those by TrueThemes. Great shortcodes and training videos, as well. We could not be happier with the end result.

TrueThemes

Thanks so much for your kind words my friend!!

You’re an absolute rock star and we thank you so much for letting us serve you.

Cheers :)

Hi ! Could you provide me the files for the layer slider demo that you use on the demo site ? ( I really like some of the layouts you did there..to use as a base for some ideas I have )

Is it possible to “mix” ( or copy ) one slide daya of one slider ( example, the one I am asking you ), and insert that one on another slider ?

Thanks inadvance !

Gabriel

TrueThemes

Sure thing Gabriel.

The layouts presented on the Demo site are the default sliders included within the LayerSlider plugin.

These can be inserted via LayerSlider’s “import sample sliders” button. We’ve also went ahead and pasted the “Slider Export Code” at the following link: https://dl.dropboxusercontent.com/u/7008416/slider-samples.txt

It’s our understanding that individual slides cannot currently be transferred from one LayerSlider to another.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hello, I’m having trouble with this as well. Did I download the correct theme? I bought this product off evanto: http://themeforest.net/item/sterling-responsive-wordpress-theme/2320578?sso?WT.ac=portfolio_item&WT.seg_1=portfolio_item&WT.z_author=TrueThemes

I followed the video that was emailed to me, but I couldn’t find the file to upload. I only have the zipped file. I didn’t have the other folders – “Sterling Wordpress Theme Content” or “demo content.”

I also tried signing up for an account with the helpdesk, but it wasn’t accepting my purchase code for some reason. Any help would be very appreciated!!

TrueThemes

Sure thing my friend – we’re very happy to assist.

- After purchasing the files from ThemeForest you will receive a ZIP file named “Sterling-Theme-Package.zip”. This ZIP package contains everything you’ll need.

- The Sterling theme is located within the above ZIP package and is labeled “Sterling.zip”

- The XML Demo content is also located in the above ZIP package within a folder labeled “1. Demo Content”.

- The Sterling Training Videos can be viewed anytime online at: http://vimeopro.com/truethemes/sterling-wordpress-theme

- If all of the items above sound completely foreign perhaps trying to re-download the Sterling ZIP package from ThemeForest will be a good option.

- As per support account, all is working well on our end however please feel free to email us and we’re very happy to manually create your support account for you. You can email us at: info@truethemes.net

Thanks so much

Cheers :)

sgaitken Purchased

Just bought theme. Quick question how do I use Ubermenu with it…

TrueThemes

Hi There,

Sterling theme is not currently compatible out of the box with uber-menu. We’ll definitely take a closer look at this plugin and add support for future release within Sterling.

In the meantime if you are in need of CSS coding support for proper ubermenu rendering we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Thanks so much

Cheers :)

Default-user
sgaitken Purchased

HI thanks for that. I have an immediate need to use it with ubermenu. I cannot work with developers to create a menu. It negates why I use wordpresss myself. Having everything out of box creates unfettered flow of thoughts and ideas for the site. Can you provide some guidance on where to point the mega menu location?

TrueThemes

Hi There,

Yes we’re very happy to provide you with guidance for UberMenu integration.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

This was my first theme I purchased and it was done very well. But I have two issues:

1) When I print a page the layout gets all messed up, Was this them not built to be printed? that seems like a huge issue.

2) The project I’m currently working on (and most projects i work on) require a french version of the site. Does this theme have multi-language support?

TrueThemes

Thanks so much for your Sterling purchase my friend.

1. Our apologies but Sterling does not currently have a CSS print stylesheet. We will definitely review this feature and try to add more proper print-styles in upcoming release.

2. Yes Sterling is fully certified by the WPML team and is 100% compatible with the WPML Multilingual Plugin: http://wpml.org

Please let us know if there’s anything else at all we can do to assist.

Cheers :)

mrhocs Purchased

Hi Guys

This is rather frustrating, but I am trying to place a basic lightbox image frame into a page. The image url is solid. I entered in everything correctly (or at least I think I did) and the image is not showing up in the frame!

I don’t get it. The alt text shows up and you can click on that and my image appears, but it does not show up as a thumbnail in the frame.

I disabled every plugin I have and still no luck. I upgraded to WP 3.5.1 – no luck. Here is the code I’ve been trying.

[lightbox_image size=”full-third” image_path=”http://mydomain.com/wp-content/uploads/2013/02/style-3.jpg” lightbox_content=”http://mydomain.com/wp-content/uploads/2013/02/style-3.jpg” group=”” description=”Please Show Up”]

Do you have ANY ideas on why this isn’t working or if I’m doing something wrong? I looked through all your knowledge base posts but couldn’t find anything useful that worked. I even tried putting that shortcode within columns like one_half etc. I’ve also tried just an image frame and again, the image never shows up, just the frame background.

Thank you

(I forgot to mention, with the lightbox shortcode, all that displays is the alt text, which is click-able and opens to the correct image, and the frame with the magnifying glass)

mrhocs Purchased

Never mind – I figured out the problem, though I do not understand why it is occurring. The problem is that you can’t use the same image in the lightbox (or regular image frame) without it being the perfect dimension ratio of that frame, which none of my images are. I have to edit all my images just to get them to show up within the frame otherwise it doesn’t work at all.

TrueThemes

Hey my friend,

Very strange functioning indeed. We’ve just tested the image frames on our end and the image resizing is working nicely. Any size image can be placed into any size frame and everything will resize nicely.

We’re very happy to take a closer look behind the scenes and help to determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk outlining youre site details so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Hi

Is it possible to break lines in a text which is inside accordions or tabs? If it is, how?

David

TrueThemes

Hey David,

Yes this is achieved just like inserting a normal paragraph within the Wordpress content editor.

For example: insert the shortcode, click after paragraph #1, hit return on your keyboard, start typing and this new text will automatically be in paragraph #2, etc.

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

When installing layer plugin, it returns page not found?

TrueThemes

Hi there,

This is generally caused by web server error not allowing the plugin to be installed from 3rd-party server.

We’re very happy to resolve this for you.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Am helping someone with their site and updated WordPress to 3.5.1 before updating the Sterling theme. Now there is nothing but a blank white page. I get the same blank white page when I use a new tab in the browser. Website is gone. Any assistance would be appreciated.

TrueThemes

Hi There,

It sounds like perhaps the Wordpress installation did not complete and is causing the popular “white screen of death”.

We recommend to try re-installing fresh version of Wordpress to ensure that everything has been properly installed.

Here’s an article from Google outlining additional possible causes: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Yes, it was the white screen of death sigh. Uninstalled WordPress and am rebuilding site. Have downloaded theme from her account – will ask now…are all files there? Are there additional files that I need to ask her about before I begin the rebuild?

TrueThemes

Happy to hear you’ve sorted out the white screen :)

Yes everything is included in the download package from ThemeForest and no additional files are required.

Also be sure to check out the Sterling Training Videos for complete overview of setting up and using the Sterling theme: http://vimeopro.com/truethemes/sterling-wordpress-theme

Cheers :)

tretech Purchased

Hi there – love the theme and just getting things setup. I noticed that the search bar toggle function isn’t working at all. I have turned the global search bar setting off in the “Interface Options” “Searchbar” area (by unchecking the box), and yet the searchbar still persists…to be even more sure, I went into the actual page and also turned off the search feature, and yet the search bar still remains…the only way I can get it to go away is by disabling the entire toolbar which I do not want to do.

Please advise.

TrueThemes

Sure thing my friend, we’re very happy to assist.

We’ve just tested search bar functionality on our end and everything is working nicely. We’ll just need to take a closer peak behind the scenes of your website and help determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

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