1453 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ilbo1980 Purchased

Your download files are not included the home page psd!!! why? no Quick links, no RRS etc in top!!! also no arrows of the slideshow….

TrueThemes

Hi There,

Apologies my friend but slightly confused by your request. Are you referring to the PSD or the actual theme?

Please kindly let us know and we’ll do everything we can to provide you with anything you need.

Thanks so much

Cheers :)

ilbo1980
ilbo1980 Purchased

hi,

its about psd files! i will not use the install thema!

please compare your psd fo home page with your home page website live.

you will see that in the psd no slideshow scroller icons, no quick buttons etc.

thank you!

TrueThemes

Sure thing my friend.

Here is an additional PSD with some more items included in the homepage: https://dl.dropboxusercontent.com/u/7008416/homepage-jquery.psd

Please note that some items within the theme (social icons, etc) are added via Widgets and since the theme comes with many Widgets, all cannot be included in the flat PSD.

Another great tip for creating client mockups quickly and easily is to use the FireBug Plugin for FireFox. This Plugin enables you to “Live Inspect” the live demo site in the browser and easily swap in custom content. You can add/remove elements, add custom content, etc and once happy with everything can take a screenshot of the end product. We’ve used this method for many years with phenomenal success.

Firebug: http://getfirebug.com

PageSaver (awesome screenshot extension): http://pearlcrescent.com/products/pagesaver/

Hope this is helpful my friend

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

How do you change the banner text color?? Also is the a way to make the banner color a “solid” color versus have the gradient look to it?

Thanks! :-)

TrueThemes

Yes both are indeed possible.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thanks, I tried to walk through the signup in order to submit a helpdesk ticket and it is not accepting my purchase code.

TrueThemes

Hmm…We just tested and the signup worked nicely for us.

No worries at all – we’re very happy to manually create your account for you.

Please kindly shoot us an email with the following details and we’ll gladly get you all squared away:

- desired username
- desired password (can be changed later)
- item purchase code (please attach license certificate to email)

Please email the info to: info [at] truethemes.net

Thanks so much my friend

Cheers :)

Default-user

Great. Thank you so much. I sent the email this morning. :-)

TrueThemes

Thanks so much for the email my friend.

We received the email however the License Certificate attached was for the “Uber Menu Plugin”. We’ll need you to please send over your License Certificate for the Sterling Wordpress Theme.

Same process you followed to obtain the Uber Menu License however simply select the Sterling Wordpress Theme instead.

Thanks so much

Cheers :)

Default-user

Ugh, Im sorry. Let me retrieve that one.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I have a problem with BLOG page in my website blog is the NEWS page, but clicking on the page I only view the news in the widget, but not in blog format on the page itself .. how come?

Page News (Blog): Model: Blog; Site Option: Blog Setting -> Page Blog: News

the content of my page I show only: Title: News: Text: Posted by …....

Why?

thanks Fabio :)

TrueThemes

Hey Fabio,

We’re very happy to assist you my friend.

We’ll just need to take a closer look behind the scenes of your website so we can determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
adokilla Purchased

I have upgraded my wordpress to 3.5.2 and now i cant use the built in shortcode generator any updates??

TrueThemes

Hi There,

We’re very happy to assist you my friend.

We’ve just double checked the Sterling theme using latest Wordpress 3.5.2 and the shortcode generator is working nicely for us.

We’ll just need to take a closer look behind the scenes of your website so we can determine the issue and provide a solution.

Before proceeding perhaps try to clear the web browser’s cache and re-start the web browser to see if this resolves the issue.

If still no luck, please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United Kingdom
brandfox Purchased

I’ve just installed your theme and the dummy content, but all the content on the front end is showing the shortcodes, for example:

tagline_box link=”http://themeforest.net/user/ThemeFusion” button=”Purchase Now” title=”Avada is incredibly responsive, with a refreshingly clean design” description=”And it has some awesome features, premium sliders, unlimited colors, advanced theme options and so much more!”][/tagline_box

This is all visible in the browser. Any suggestions what could be causing this and what I can do to fix?

TrueThemes

Hi There,

Thanks so much for purchasing the Sterling theme my friend.

It looks like the shortcodes are from a different wordpress theme, Avada theme?

Perhaps you are using old content or have installed the demo content from the wrong theme?

Shortcodes are theme-specific and will only work within the theme they were built. So for example you cannot use an Avada shortcode within Sterling and vice versa.

Please give us a shout if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

brandfox
brandfox Purchased

What an idiot! Sorry guys, my bad!

TrueThemes

No worries at all. Cheers my friend :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello

Blog / Ninja popup problem. Need help.

I have a problem with the Blog page.

How can I add something on the page itself, via the edit page? It is like the “blog” page is blocked?

I want to insert popups with newsletter locker on the page, but the Globel setting or shortcode from ninja popups do not work on the “Blog” page.

The ninja locker works on other pages, both the Globel setting and ninja shortcode

Please help me.

Regards Kim

TrueThemes

Sure thing Kim we’re very happy to assist.

The “blog” section within all Wordpress sites gets treated differently than normal pages. Blog has it’s own special page template.

The Blog template is labeled “index.php”. Simply modify this page template to suit your needs and you’ll be all good to go.

If there are any further details or anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Wow – fast and good support :)

Thanks, so now it is just asking ninja popups support about how I get Globel popups settings directly in the code. But this is not your department :)

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. Can the Home Page slider utilise custom full screen width background images? If so, just a single image or different for each slide? Many thanks.

TrueThemes

Thanks so much for your Sterling interest my friend.

A full-width background image is currently not available in the sliders.

Please give us a shout if there’s anything else at all we can do to assist.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
chrisw83 Purchased

I have sent in 2 emails, please respond to them. The images are randomly not working.

Chris

TrueThemes

Hey Chris,

Apologies my friend but we have not received the emails.

We’re very happy to take a look at your website, determine the issues, and provide a solution asap.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hi, my slider has stopped sliding and I cant figure out why. I have 3 slides made in slider post and they were working…. now have stopped. please help! Jess

TrueThemes

Hey Jess,

We’re very happy to assist.

We’ll just need to take a closer look at your website to help determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide take a closer look and get you all squared away.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

I can’t get the blog to work. I had deleted the demo “Blog” page and created a “Newsletters” page and set the template of that page to “Blog” format.

Then in the site options in the blog section I selected the blog page to be “Newsletters”.

However it’s not showing my blog posts when I visit the newsletters page http://fidpac.com/newsletters/

I don’t understand what I’m missing?

TrueThemes

Hi There,

This could be perhaps related to the “Posts Page” not being set.

Here are some steps that may get you up and running: (screenshot: http://codex.wordpress.org/File:options-reading.png )

1. From Wordpress Dashboard click on ‘Settings > Reading’

2. Choose “static from page” and then choose your “home” page as front page and choose your “newsletters” page as posts page.

3. Save all changes and you should be all good to go.

If this doesn’t work out we are very happy to take a closer look and help provide solution. Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I’m very close to purchasing your theme for a client, however one major issue that i spreventing me from going through is I’m struggling to see standard H1’s – H3’s built into your templates.

For example, I’d expect the text within the header bar to be the H1? Equally, on the homepage, I’d expect each of the headers beneath the three images (under the slider) to be H2s.

Am I missing something here? Can they be optimised this way for SEO? Is this easily achieved?

TrueThemes

Hi There,

Thank you much for your Sterling interest my friend.

We’ve refrained from hard-coding too many H1-H6 since we’re unable to pre-determine which content should be deemed important on a particular website.

We always recommend for H1-H6 headings to be inputted by the user when adding their website content. This will ensure that the important content gets the proper headings for better SEO benefits.

If there are certain hard-coded items you’d like to change within the theme we are very happy to direct you in this. Please note that all content is controlled by the user so the desired H1-H6 heading is easily selected (ie. the 3 headings you’ve mentioned on the homepage are inputted by user and can be changed to desired heading)

Hope this information is helpful my friend. Please let us know if there’s anything else at all we can do to assist.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
nippalony Purchased

Hi there. Just having some issues with the home page blog posts and adding a featured thumbail to the layout. I’m absolutely stumped as to why this isn’t working as it’s a relatively trivial code change to the shortcode to now include the the_post_thumbnail() in order to show the thumbnail next to the post title/date.

I’ve modified the shortcode as per below in the shortcodes.php file (function truethemes_blog_posts) and no matter what I do the thumbnails are being output up under the main slider? I’m not quite sure what is going on here for this to happen unless there is a scoping issue with the post variables.

if ( $myposts->have_posts() ) : while ( $myposts->have_posts() ) : $myposts->the_post();
        $permalink = get_permalink($post->ID);
        $post_content = explode('<!--nextpage-->',$post->post_content);
        $post_content = (string)$post_content[0];
        $post_content = substr(strip_tags($post_content),0,$character_count);
        $post_content = rtrim($post_content); //remove space from end of string
        $post_content = str_replace("<br />","",$post_content);
        $post_content = strip_shortcodes($post_content);        
        $output .= '<div class="article_preview">';
        $output .= '<div class="thumb">'.the_post_thumbnail(array(70,70)).'</div>';
        $output .= '<strong><a href="'.esc_url( $permalink ).'">'.get_the_title().'</a></strong>';
        $output .= '<p>'.$post_content.'...</p>';
        $output .= '</div>';
endwhile; endif;
TrueThemes

Hi There my friend,

We’re very happy to take a closer look behind the scenes and try to help provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user
nippalony Purchased

Great thanks i’ve submitted new ticket now :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United States
joeg524 Purchased

The homepage template option for “Homepage – 3D CU3ER Slider” is not showing up in my list of available templates when I create page.

I uploaded installation files and at WP site, it does tell me that it has been installed. In addition, I setup a Pro account at CU3ER, but have yet to make a project. Regardless, template option is not showing up.

Any ideas?

TrueThemes

Hi There,

We’re very happy to assist you my friend.

The 3D Homepage does not actually have it’s own page template. The 3D homepage (on demo site) is created using the “Full Width” page template.

After the slider is created simply follow these steps for adding the 3D Slider:

- From Wordpress Dashboard click on ‘Pages’, then hover over the homepage and click ‘Edit’

- In right column of page editing screen choose “Full Width” for the page template.

- Right below that box you will see input field for 3D Slider. Simply drop in the sliders ID number (ie. “3”) and click ‘Save’. Your homepage will now display the 3D Slider.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

thank for this very amazing theme.

Is there a way to change the font type and the font size. The Theme isnĀ“t compatiple with the plugin WP-google-fonts, I think so.

Thanks

TrueThemes

Hi There,

Yes sure thing my friend.

Sterling has a variety of built in font settings located under ‘Appearance > Site Options > Typography’. It also has built in Google Fonts for easy specification of any Google Font.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

We’re the web firm working with a client who purchased the Sterling Responsive theme. Client wants to edit the header area to add his address/phone. Easiest way to do this?

TrueThemes

Hi there my friend,

When adding to the header are you referring to adding the phone number next to/near the navigation within the white header area? If so this will require a small bit of coding modification as there is not currently a built in region in this area.

If you are referring to the colored bar located above the header area, text can be easily added to this are via Widgets. Simply click on ‘Appearance > Widgets’ and drop a ‘Text Widget’ into ‘Top Toolbar Left’ or ‘Top Toolbar Right’.

If coding customization is required, the file that’ll need to be edited is called header.php. The simplest method will be modifying this file by coding a div which contains the phone number. You can then style/position this div with CSS.

We’re unavailable for custom coding work however if you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

If there’s any other information we can provide to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

techtriadinc

Thanks for the reply. I think we can manage with the text widget in the top bar but if we want to use the whitespace (under the logo, above the lower colored bar), then we’ll need to edit header.php. Our programmers can do that. Was just trying to see if there was an easy way to do what the client wanted and there is! Many thanks & consider this closed – a new record for speed, I think!

TrueThemes

Sounds excellent my friend. We wish you much success on your website project and we’re here for you if you need us.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Slovenia

Hi, i’m interesting to buy this theme, but i would like to know firest. As i see you have per-page styling. Does this meen, tahta i can easily set diferent header colour for each page? And can i also set diferent colour for left nav for each page? I don’t see any of this option in demo site. There are only blue colors in header, footer and left nav. if is possible with your per-page styling to simply choose diferent color than i will buy it rightaway. Thanks for your answer. Best regards

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

Yes Sterling comes with “per-page-styling” which enables you to have a completely different color scheme on each page.

For example, your website’s “About Page” can have a Blue color scheme and your website’s “Contact Page” can have a green color scheme.

Here is a screenshot of the “per-page-styling box” which is built directly into the default wordpress interface. Please note that the “Primary Color Scheme” refers to the header and footer colors and the “Secondary Color Scheme” refers to everything that happens within the content area of the site (ie. left nav, link color, heading color, etc).

screenshot: https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-per-page-styling.png

Hope this information is helpful my friend.

Cheers :)

Default-user

Thank you very much. Is it possible to it in live demo?

TrueThemes

You’re very welcome my friend.

Per-page-styling is not available on the live demo site however you can preview the various color schemes by clicking on the “theme preview styling tool” in the top right corner of the live demo site.

Here’s a screenshot to point out the button: https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-demo-style-switcher.png

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I’m interested in this theme and I would like to ask you a few questions: -Is the theme high resolution after all (it is indicated an non high resolution but you include high resolution images with it) -Do you suggest or provide any WHMCS integration or a WHMCS template?

Thank you in advance.

TrueThemes

Hi There,

Thanks so much for your Sterling interest. Much of Sterling is High resolution ready however not the entire theme. We will be releasing updates in the future to allow for more complete High resolution compatibility.

We’re unsure what is WHMCS. Can you kindly provide more details?

Thanks so much

Cheers :)

Default-user

Hi again,

This is a description of WHMCS: “WHMCS is an all-in-one client management, billing & support solution for online businesses. Handling everything from signup to termination, WHMCS is a powerful business automation tool that puts you firmly in control”

There is also such theme available from themeforrest. It is called hostdepot but though seems good it lacks of a lot of features and this is why I am asking if you plan to do WHMCS integration.

Thank you in advance.

TrueThemes

Hi there,

Thank you so much for the details.

We’ve done a bit more researching and we now have a much better idea of WHMCS.

Sterling is not built specifically for this plugin so we’re unable to determine if seamless integration.

From everything we’ve read on WHMCS it seems to be a plug and play kind of operation and might not need any theme customizations. It seems this plugin will do the trick for easy integration: http://premium.wpmudev.org/project/whmcs-wordpress-integration/

Our apologies for not having more concrete solution for you.

If there’s any additional questions we can answer please feel free to give us a shout at anytime.

Thanks so much

Cheers :)

Default-user

I know it is kinda plug and play but I was wondering if you plan to create a WHMCS template for a more seamless experience. I am also aware of the plugin of wpmudev and yes this is one of my option in case I select a theme like yours.

In any case thank you for your response :)

TrueThemes

Hi there,

Apologies my friend but we don’t have any plans at this time for creating a WHMCS-specific template.

Please let us know if there’s anything else at all we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Italy
coolest Purchased

Hi,

I have upgraded to 2.1.4 and the lightbox of gallery posts does not work anymore. The first photo opens up with lightbox but then I can’t go prev or next anymore.

Thank you.

TrueThemes

Hi There,

So very sorry for the delay here on ThemeForest boards. We run this section out of our Thailand location and we were without power for past 36 hours here on the island.

Our HelpDesk is run out of our United States location so much more reliable and always up and running.

We’re very happy to take a closer look and help you to resolve.

If you haven’t already done so, pease kindly submit your question as a ticket on our HelpDesk so that we can gladly get you all squared away ASAP.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
getsix Purchased

Hello,

i have problem with the slider. In website i have three languages, where first language is english. The slider working in english language, but in another language will not translate. Anyone can help me to make slider was translated?

Website: http://getsix.eu

Regards, getsix

TrueThemes

Hey Getsix,

We’re very happy to take a closer look to determine the multiple language slider translation.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Hi there, I am considering purhchasing this theme. However before I do can you let me know if I am able to use a custom background image as the slider background and on the page title bars?

THanks

TrueThemes

Hi there,

Thanks so much for your Sterling interest my friend.

A custom background image for slider and page title area is not jilt into the theme by default, however this can definitely be achieved with a small bit of CSS code added to Sterlings custom site options panel. We’re very happy to provide more details when you need them.

Thanks so much

Cheers :)

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