1453 comments found

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 1-2 years

This may seem like a strange question but I’ve had a thorough look through the documentation as well as the comments here and the support forum and I can’t find an actual answer anywhere…

I’m trying to use the template for Homepage – jQuery + sidebar… but can’t figure out for the life of me how to add slides to this page. Is the one laid out on the demo site using CU3ER, Layer Slider, or neither???

TrueThemes

Sure thing my friend.

The slides on this page are created using Sterling’s ‘Slider Posts’.

Here is a training video outlining full details: http://vimeopro.com/truethemes/sterling-wordpress-theme/video/42783234

Hope this is helpful.

Cheers :)

ChromeMedia

Unfortunately I don’t have sound on this machine to be able to watch training videos – I usually rely on well-documented walk-throughs in documentation, so I had to thrash around for a couple hours till I figured it out. Thanks for the response though! Cheers on a great theme!

ChromeMedia

I did have one more question – I’d like to utilize the three calls-to-action sections used in the jQuery+sidebar demo… and I notice the demo uses a ‘home-vertical-callout’ div for each of these. Because they’re called something so specific, I’m wondering if these were created somewhere in the admin. I have no problem just coding in these sections but if there’s somewhere to do this that’s specifically designed for this feature I’d rather use that (and train our client on editing it that way).

TrueThemes

Sure thing my friend. We’re very happy to provide the Shortcodes for very easy column setup.

Please kindly reach out to us via our HelpDesk so we can gladly get you everything you need.

https://support.truethemes.net/login

Thanks so much

Cheers :)

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 5-6 years
  • Interviewed on the Envato Notes blog
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Author had a File in an Envato Bundle
+3 more

Hey Everyone,

We’ve just submitted a minor update to this theme. Not a huge set of changes simply an update to Sterling’s lightbox script for increased performance and security. You’ll be recieveing an email as soon as ThemeForest has posted the updated files.

We’re also very happy to guide you through this single file update via our HelpDesk: https://support.truethemes.net/login

Blessings to all of you and we thank you so much for letting us serve you.

Cheers from Miami, Thailand, and Singapore :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I know I’ve said this once before but I just need to say it again… the TrueThemes support desk ROCKS! Thanks guys!

TrueThemes

You’re very welcome my friend! Thank you so much for your praise and it is absolutely our honor to be serving you.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I got an email today saying to get the new version, can’t find any documentation on what’s new!!!??

TrueThemes

Sure thing my friend.

We’ve not posted a changelog for this update since it was only a single file that was updated.

The file that was updated is: /Sterling/framework/js/jquery.prettyPhoto.js

A few options for updating things on your end…

- Download the latest SterlingTheme ZIP file here on ThemeForest and….

1. upgrade your entire theme like normal…..

2. replace only the single file that got updated (listed above)....

3. reach out to us via our HelpDesk and we’ll gladly make the update on your server.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hope this is helpful my friend.

Cheers :)

Default-user

Haha, thanks. I’ll skip this one. I’ve sorta butchered my theme file with customizations instead of building on top :P

TrueThemes

Lol. No worries at all my friend.

Cheers :)

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 1-2 years

Hey there TrueThemes peeps,

I have two small suggestions from a UX perspective now that I’ve gotten my hands dirty in your awesome theme!

The contact forms that you have available to insert into pages – it’s a little unusual to have validation showing up before submission on these forms… so that red box that appears on a page above contact forms that lets you know all the required fields – it should only appear on submission if those required fields haven’t been filled out. Otherwise it appears something is wrong with the form before anything has even been done with it.

Second, I have to say I love your shortcode generators but there’s one suggestion I have for the tabs generator. When you’re in the popup window building the tabs, the ‘add new tab’ button should be AFTER the first set of fields for the first tab. So that once you’re finished with the first tab fields, your option for adding a new one is below… so that each new tab you don’t have to scroll all the way to the top of the window to add a new one.

Thanks again for all your hard work on this theme – it is certainly one of the best I’ve worked with so far!

TrueThemes

Thank you so very much for your feedback my friend. We’ve made note of both of these items and we’ll definitely review during our next upgrading to the Sterling theme.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
Attractum Purchased

Hi,

I love the theme but I am having a minor issue in getting the layerslider to show on the front page with the blue background like you have in your demo site.

I can get the layerslider to show on the home page by adding the short code to the Home page. How do I get the layerslider to “move up the page” so it has the blue background like your demo?

TrueThemes

Sure thing my friend.

A LayerSlider can be added into the blue banner area using Sterling’s “Custom Slider” section on the page editing screen.

Here are some tips:

- Edit the page which currently contains the LayerSlider.

- Remove the Shortcode from the content area of the page and drop it into the “LayerSlider” field of the “Custom Slider” box. (screenshot below)

https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-layer-slider.png

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user
Attractum Purchased

Thank you very much and for a very quick response. I knew it had to be something I had overlooked.

TrueThemes

Very welcome my friend. Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jkpvs14 Purchased

Hello,

I’ve just bought the theme and tried to install the plugins that came with the theme. however I’m getting a 404 error saying it’s forbidden if I click on install for the Layer Slider – where in the download folder is the slider so I can install it manually maybe?

Thank you. Jhorene

TrueThemes

Hi Jhorene,

We’re very happy to assist you with this. There are some web servers that throw back the 404 error during installation.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly get the plugin installed for you.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

Hello TrueThemes,

Firstly, great theme. Well, I need a big help. URGENT!

my page:

http://vidaescolar.com.br/modelo2/nossos-cliente/

I would like not appear the option “Todos os Clientes” and when I enter the page, the first item of images that appear to be “Industriais” in place of “Industriais”. And also that I could organize the filter items the way I want.

Please, I need it.

thanks.

TrueThemes

Sure thing my friend.

Some of these items might require theme customization however we’re very happy to take a closer look and help to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hello,

I have 2 prebuy questions: 1. the left or right nav option is that only possible as subpages from the top menu items? or is it possible to have no top horizontal menu but only a left vertical menu? 2. is there linkedin icon included to put on the top right next to the others and mail? grtz desch

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

As per pre-buy questions:

1. The Left and Right nav templates will automatically pull in Child pages of the particular section you are in. You can also choose to define a custom menu to these pages which can include any Left/Right Nav items that you’d like.

2. Yes there is Linkedin icon included.

Please let us know if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jkpvs14 Purchased

Hello,

I would like to find out where can I comment out or remove the RSS feed icon in the top right widget and footer widget area? I will not be using RSS Feeds.

Thank you. Jhorene

TrueThemes

Sure thing Jhorene,

Here’s an article from our HelpDesk outlining full details: https://support.truethemes.net/?faq=remove-the-rss-icon

Cheers :)

Default-user
jkpvs14 Purchased

Fantastic ! Thank you for the quick response!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
inikosoft Purchased

Hello, I just went through the tutorial on the install and everything worked great except all of my images are broken links on the home page and gallery pages. Any idea why? I followed the tutorial and everything else looks great. http://organ-i.inikosoftserver.com/

TrueThemes

Hi There my friend,

We’re very happy to provide assistance.

We’ll just need to take a closer look behind the scenes of your website to help determine the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hey guys, your theme looks great and I am thinking about a purchase. However there are two questions regarding the gallery that I couldn’t find the answer in your videos and knowledge database:

1) Is it possible to set the individual gallery item to link directly to a page/link instead of opening in lightbox?

2) Is it possible to set multiple galleries to individual gallery item?

I’d like to organize galleries as different services that my company offers and these two questions are my main concern before purchasing.

Thank you!

TrueThemes

Hi There,

Thank you so very much for your interest in the Sterling theme.

As per your questions:

1) Yes. Each gallery item can choose to open more content within a lightbox or link to another page.

2) Yes. Each gallery item can contain up to 5 additional lightbox items.

Hope this info is helpful my friend. Please let us know if there’s anything else at all we can do to assist.

Cheers :)

Default-user

Thanks for your reply, however, I still need some more info;

1) If I link gallery item to another page, will it open in the same window or it will open a new one?

2) I didn’t form the question correctly. What I meant was, can a individual gallery item belong to multiple categories? This is very important as I want to set my services as gallery items and most of them will fit into more than one category.

Thanks!

TrueThemes

You’re very welcome my friend.

As per the additional questions:

1) Items can either open in the same window or new window. This option is easily selected from a dropdown list.

2) Yes. Gallery posts can belong to multiple categories.

Just in case you’re interested here is a screenshot of Sterling’s custom Gallery Post type to give a better idea about the options available when creating Gallery Post: https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-gallery-post-type.png

Any further questions we’re very happy to help.

Cheers :)

Default-user

Thank you! this is all great and I think I am going for this template!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Pre-purchase question: the demo content shows 4 Home page layouts. Is it possible to mix and match the content for all 4? As an example can you use the 3 horizontal columns shown on the Layer Slider Home page sample with the Widget Region shown on the JQuery Home? Or add tabs to the home page? Lastly, can you add page link buttons to the bottom of each of the three tombstone columns? Thanks!

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

As per your questions:

The homepage layouts are completely flexible. You can think of the homepages as a “blank canvas”. You can use any combination of columns, tabs, accordions, testimonials, page link buttons, etc.

Hope this info is helpful my friend. Please let us know if there’s anything else at all we can do to assist.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Another pre-purchase question.

I bought the Inovado theme and was overwhelmed with EVERYTING!

In this theme, are there ‘pre-made’ homepages that I can simply use rather than starting completely from scratch?

Thanks

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

Sterling comes with XML Demo content which includes a variety of homepage templates all ready to rock-n-roll right out of the box.

Please feel free to check out this Sterling Training Video to check out the very simple website setup: http://vimeopro.com/truethemes/sterling-wordpress-theme/video/41611607

Any additional questions please feel free to give us a shout. We’re very happy to help out.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I love my sterling template but would like to change my body font size to 16 but can’t find where to do so. Also like to change the blog sidebar titles to h4.

I had all this customized prior to updating my theme and now with the update all customization is gone. Is there a way to secure the customizations as it’s rather nu-nerving to have to redo everything with every update. Thank for your support. Blessings. B

TrueThemes

Hey B,

Yes in order to prevent losing any changes it is recommended to use either the Sterling Child Theme or to add any CSS customizations to Sterling’s Site Options Panel rather than modifying the theme itself.

We’re very happy to provide assistance on both options.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mirokalig Purchased

Hi

I am having problems with image resizing. When I try to add image frame from the shortcode menu and then add a picture, the image doesn’t resize but overflows the frame. Do I have to crop all the images to the size of the frame?

Thanks

TrueThemes

Hi There,

The images do not require cropping and should be resizing automatically.

We’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Tynah Purchased

Could you update the files? Because with the last version of wordpress layerslider is not working. LayerSlider requires at least version 1.7.0 or newer. Thank you in advance, Tina

TrueThemes

Sure thing Tina. LayerSlider has just been updated to latest version (4.6.0)

Cheers :)

Default-user
Tynah Purchased

Thank you very much!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
gemoss Purchased

Hi There,

I noticed there is the option to select: Homepage – jQuery + Sidebar Page Template (page-template-home-jquery-sidebar.php)

However I am using the: Left Nav Page Template (page-template-left-nav.php)

I would like to edit: page-template-left-nav.php so that the jQuery appears on every Left Nav Page Template.

Please can you provide assistance as to if this is possible and the code I will need?

Kind Regards, Gemma

TrueThemes

Hey Gemma,

LayerSlider and 3D Cu3er Slider can be displayed on every page however the jQuery Slider is not currently available on the Left Nav page templates.

To achieve you’ll need to combine the functionality from page-template-home-jquery.php into page-template-left-nav.php

We’re unfortunately not currently available for custom coding work however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

A modification of this nature can likely be achieved for approx. $10 USD.

Hope this is helpful my friend

Cheers :)

Default-user
gemoss Purchased

Thank you for the help, I managed to sort it out :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
RCDG Purchased

Quick question on the search form that displays on the blog: How can I add a “Go” button next to the input field?

Also, I’d like the search to be above the main navigation on all pages which I’ve done using the top right widget, but again need a button to click to start the search. I realize you can just hit enter on the keyboard, but also want a button.

Thanks!

TrueThemes

Sure thing my friend.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, Could you update this theme with the latest version of LayerSlider WP? After I’ve updated to Wordpress 3.6 I get this error on every LayerSlider:

It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.2 or newer. If you are using the WordPress version of LayerSlider, you can try out the “jQuery Updater” plugin from the WP plugin depository. If you don’t know what to do, you can write us a private message from our CodeCanyon profile page. We need a temporary WP admin account (or a temporary FTP account in some cases) to solve this issue.

Thanks ;)

Default-user

Looking inside Sterling code I found the solution ;) Thanks

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