1457 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I submitted 3 topics today. All were handled promptly, with very useful information. I am delighted with Sterling as a responsive theme. But the customer support takes it off the charts.

One thing recommended to me, which others may wish to consider, is Firebug as a tool to help understand Sterling (or any theme). TrueThemes said:

“we highly recommend using the Firebug plugin for Firefox for all your design customizations to your Theme. This will allow you to “inspect” the site, and it will show you the exact location of the corresponding CSS. You can then modify the CSS to better suit your needs. Firebug can be downloaded here here: http://getfirebug.com/

Default-user

“off the charts” is good. Very good.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Dear Sterling Team, i have upgraded Wordpress to 3.6 and installed the last update of the theme. Now the homepage slider is not working and this message is placed: “LayerSlider: old jQuery issue…” How can i solve this issue?

Thank you for your support.

Best Regards

TrueThemes

Hi my friend,

We’re very happy to take a closer look and get you all squared away.

Of you haven’t already done so please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi

Can a contact form be easily added to the home page on the right hand side?

Thanks

TrueThemes

Hi There,

Yes contact forms can be easily inserted anywhere throughout the website.

Sterling has point-and-click form builder which will spit out a shortcode. Simply grab the shortcode and drop it into your homepage template.

Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hi, I am building some website with Sterling Theme then how can I set the theme option of landing page just like the sample site below?

http://demo.truethemes.net/Sterling-Wordpress/

My website url is below:

http://www.sojusarang.com/wp5/

Thanks.

TrueThemes

Hi My friend,

We’re very happy to provide the details for this layout.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Would it be easy to use WP Layer slider or Revolution slider with your theme?

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

Yes Sterling comes pre-packaged with LayerSlider. Revolution slider also works perfectly.

Cheers :)

sungoddessmag

Oh very nice, I didn’t know. I believe I’ll purchase soon ;-)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Friends, 2 questions about the header: - What will happen when the header navigation (right of the logo) becomes too wide? Will it then be pushed neatly below the logo, or will the header design then become messed up?

- Is there only 1 header design by default? So logo left, navigation to the right of it?

Thanks, and keep up the excellent work!

TrueThemes

Hi there my friend,

Thank you so much for your interest in the Sterling Theme.

Currently a large navigation will not be pushed down neatly however we have a few CSS options we can gladly provide which I’ll allow for a centered logo and navigation below. Simply copy paste into Sterlings site options panel.

Should you decide to buy please kindly reach out to us via our HelpDesk and we’ll gladly provide the code: https://support.truethemes.net

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Again. We purchased the theme but are very disappointed. Below we let you know what the problems are…

- Customized CSS is put into the head, not good for seo and privacy

- Site Options: Custom CSS window is waaay too small. And no way to drag the window bigger. (a must!)

- Box Layout is too wide. This way a background image is almost invisible on a 15” screen.

- Several default design tweaks are missing in the Site Options: —Having the background image on 100% screen width and height and set the position to fixed. —No option to set an background image for banner/ footer / header. —No option to set the padding of the header area (around the logo). —No option to switch the footer area off and only show the copyright bar. —setting the speed of submenu’s opening. It’s too slow right now.

Big problem: The height of our Homepage is stuck and cut off the content! We tested that this is because the theme isn’t 100% compatible with the great Visual Composer plugin… The problem disappears when deactivating this plugin.

Header design: No way to have a wide navigation with lots of menu’s. With a standard logo you can only have about 7 or 8 menu items in the navigation bar next to eachother.

We know a lot of this can be tweaked with CSS, but these options need to be standard. But then again, all this CSS is ending up in the header code, and because of the way to small Custom CSS window it is a pain to customize the website. We think this theme really needs an update.

TrueThemes

Hi my friend,

Thank you so very much for your feedback.

Some of the items are site-specific so might not come included in the next update however we will absolutely review any bug related items and get them sorted in next theme update release.

In the meantime if there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

When I use a drop cap in a post, that letter is missing in the blog feed. Why does it not show up at all? Is there a way to make it show up?

TrueThemes

Hmmm…

We’re very happy to take a closer look at this for you and help to resolve.

Pease kindly submit a ticket on our secure Helpadesk so that our dedicated support team can gladly provide assistance.

https://support.truethemes.net

Thanks so much

Cheers ;)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

We bought this template the other day and it’s great with very good documentation. But is there any way to link to specific categories in the gallery so that only those particular items show up on the gallery page if we send out a link for a specific category under our gallery?

TrueThemes

Hi There my friend,

We are so incredibly sorry for such long response time here on ThemeForest boards.

This feature is not built into the theme by default however our lead developer built a custom solution for you.

https://support.truethemes.net/login

Please kindly submit a ticket on our HelpDesk so that we can provide all the details for this modification. We will also be posting this information as a KnowledgeBase article and we will send you that link as soon as it’s live.

Thank you so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello

Is there a way to change the order in my gallery page? I would like the latest uploaded to be at end of the gallery. Now its the other way around.

Thank you

TrueThemes

Hi There,

Yes this is indeed possible. It will require just a very minor code modification.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, just purchased, is there a howto on adding all the demo content etc?

I would like to get it filled out a bit and then edit it all.

Is it literally just import that xml file?

Also what’s that Stirling Child Theme file?

Thanks.

TrueThemes

Sure thing my friend.

- Here’s a training video outlining full details for XML demo content: http://vimeopro.com/truethemes/sterling-wordpress-theme/video/41611607

- As per Sterling Child theme here’s an awesome article outlining the difference between child and parent themes: http://premium.wpmudev.org/manuals/the-buddypress-manual-2/what-are-parent-and-child-themes/

Cheers :)

koheleth

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, how do you activate the ‘under construction’ page.

Also, where are the icons stored.

Thanks.

TrueThemes

Sure thing my friend, we’re very happy to help out.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

koheleth

Secret eh ;) Ok, will do.

  • Bought between 10 and 49 items
  • China
  • Has been a member for 1-2 years

Chinese can use?

TrueThemes

Yes Chinese users can indeed use Sterling Theme.

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi, Still waiting for a reply to my message to you yesterday.

Thanks

TrueThemes

Hi there,

Apologies for any delay my friend. We browsed the Comments here on ThemeForest and cannot locate your question.

Have you submitted a support ticket via our HelpDesk?

If so please kindly post the ticket number and we’ll gladly get back to you with the status. Please note that there is rare occasion when a ticket takes longer than 24 hours for response.

Thank you so much,

Cheers :)

Default-user

Hi, I sent you an email directly via your profile. I wanted to know how to justify the home page blog titles. At the moment if the title drops to the second line, it will start right next to the speech bubble, it will not line up with the start of the title.

Thanks

Default-user

I have just submitted a ticket. Thanks

TrueThemes

Ah, ok cheers my friend.

Truly sorry that we missed your original message. Our contact form here on ThemeForest is linked to auto-responder which provides instructions and links for fastest and easiest support.

We’ll get you all sorted away via your support ticket.

Thank you so much for letting us serve you.

Cheers :)

  • Has been a member for 0-1 years

Hi, have some question ! I am install them 11. If i am type on russian language in Footer Banner Text (GET A QUOTE button) font view not correct.(first time is ok on second not correct) When i am make new page i have only two type of page Basic and Full Width Page, i can`t select page like a “contact us”. How i can delete background like gray “cube” ??? site www.stp77.ru

TrueThemes

Hi my friend,

We’re very happy to take a closer look at your website and help to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hello I am trying to use jQuery Vertical Accordion Menu with sterling theme , no luck so far . are this plug in compatable with the theme ? link to plug in : http://www.designchemical.com/blog/index.php/wordpress-plugins/wordpress-plugin-jquery-vertical-accordion-menu-widget/

If not , is there an alternative way or a work around ?

Thank you .

TrueThemes

Hey my friend,

Very sorry for any delay, we’re playing around with this plugin on our local installation of Sterling to determine its compatibility. At first pass the menu renders without accordion but when we add the menu items as 2nd-level items it seems to render nicely.

We’ll have more details within the next few hours.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
gb39ca Purchased

Hi Guys

I purchsed this package today and need some help.

I cannot add sliders because of this error

You are missing CU3ER.swf file. Create a project with using CU3ER zip project file or upload CU3ER.swf

Also when I try and download the Layer slider plugin I am taken to ERROR 403 – FORBIDDEN Page

I have submitted a ticket today

Thanks

TrueThemes

Hey my friend,

Both of these items sound like common server-related issues and are very easy to resolve.

We are very happy to assist.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello,

This is a pre-sales question. Does Karma come in a “Red” style? If not can it be modified to a red style easily?

Thomas

TrueThemes

Hi There,

Thank you so much for your interest in our themes.

Yes the Karma theme comes in a red color scheme called “Cherry”.

Here’s a demo: http://themes.truethemes.net/Karma/styles?style=karma-cherry

Changing to a completely custom color scheme is relatively easy however does require some image creation.

The upcoming Karma 4.0 (which is weeks late on launch) has a built-in color scheme builder and requires no custom images – just use a color picker tool and your in business. We’re just waiting on 3rd-party vendor that we hired for extensive mobile testing and optimization on Karma 4.0 and we’ll be submitting the second we get the green light to go.

Also here’s a HelpDesk article outlining the current process for creating custom color scheme: https://support.truethemes.net/?faq=how-to-change-the-headerfooter-background-image

Hope this information is helpful my friend.

Cheers :)

Default-user

Great….

Thanks for the info. I believe we will go with the Karma Theme.

I do need a consultant that I can speak to regarding a theme change over and site code cleanup. Do you have any recommendations?

TrueThemes

Hi There,

I’ve got 1 freelance developer in mind who might very well be available for this. Please post your email address and i’ll hook you guys up.

Cheers :)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
aceza Purchased

Howdy,

I just upgraded our site with Sterling theme, from Karma. Everything went smoothly except for the conflict with WP FSQM Pro plugin.

I just had a consultation with their support and they suspect it is the theme, which is causing the mess.

http://youcantest.com/14b/survey/ <— This is the URL to the survey page.

I tried changing the theme, and the survey page went GOOD. But when I switch back to Sterling theme, it goes messy again.

Please, please please, help me out on this.

I want to keep both your Theme and WP FSQM plugin, both are perfect, just this conflict.

Thank you,

~Jay

TrueThemes

Hey Jay,

Yes we are more than happy to take a closer look behind the scenes, pinpoint the issue, and get your survey looking all nice and pretty again.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello. Considering this theme for a project and whilst I Karma is superb, I am leaning towards Sterling because of the clean header section. A couple of questions:

1.) In Boxed mode, the width of the theme is 1200px and the left and right margins are quite large. Is it possible to set the width to say 960px and the left and right margins to 10px respectively? 2.) Is there an ability to add Author profile at the top or bottom of a Blog post? The project has multiple authors and so this is a MUST. Karma has this facility but it is not in the Sterling demo. 3.) Is it possible to add a Read On button on Blog posts? 4.) Can a Blog Post summary be set so that thumbnails / small images are viewable only? I look forward to your response.

TrueThemes

Hi There,

Thanks so much for your interest in our themes my friend.

1) Yes the width can be adjusted but 960 will be a bit tight as 960px is the width of the “invisible container” centering all of the websites content so all content would bud up right against the edge of a 960px boxed container.

2) Indeed possible however not a built-in feature. Will require some small modifications to 2 of the theme’s PHP files.

3) Yes this is a built-in option within Sterling’s options panel. Just a checkbox and your posts will have a “read on” button.

4) Hmm…Is this referring to the Blog page itself? So for example you would like for each blog post to display only it’s featured image along with a “read on” button? If so, indeed possible however will require removing 1 line of code from one of the theme’s PHP files.

Hope this information is helpful my friend.

If there’s anything else we can do to assist please just say the word.

Cheers :)

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