1464 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

How do I make this theme 1200px instead of 960px?

TrueThemes

Hi there my friend,

This can be done by editing the theme’s CSS. Please note however that the theme is not %-based values so will require a small handful of CSS adjustments to change from 960 to 1200.

We’re not currently available for custom coding work however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Hope this is helpful my friend,

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

After I uploaded the XML file I have a ton of extra links at the top. How do I get rid of these? Screenshot below

http://imgur.com/PmzNQOW

EDIT: NVM figured it out in the widgets.

TrueThemes

Excellent. You Rock!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have 2 small questions:

1. Is there any way to resize a YouTube video that’s on the homepage?

2. Is there any way to prevent related videos from showing at the end of a YouTube video? I know you can chose that option when you get the embed code from YouTube but this theme requires you to just insert your video URL not embed code.

You can see my site at http://www.BestLinkBuilding.com

Any help would be appreciated.

TrueThemes

Sure thing bud, we’re very happy to tinker around a bit and try to provide a solid solution for you.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, how do I make it so that my contact form redirects to another page when someone fills out their information and hits submit? Kind of like a thank you page

TrueThemes

Hi There,

We don’t currently have an option for redirecting to a thank you page however we do have a solution for having custom thank you message on different forms.

If you’re interested in this solution please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Netherlands

We it be possible to have filters on the Team Members page? and maybe 2 or 4 on a row.

I would like to use it for my company so we can select via department.

Greetz

t1rnanog

on IE10 windows 7 the FAQ only works once, if i press something i fly down when i go up again press a new one nothing happens

TrueThemes

Hi There,

Thanks so much for these details.

Have you purchased Sterling or just browsing at the moment?

Once purchased you can submit a Support Ticket and our lead developer can locate and fix the issue.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi there!

What a great theme! I have a pre-sale question; I noticed dat Sterling comes with a Gallery template what can be used for a Portfolio. But how can I change the post type Gallery into “portfolio”? Thanks!

TrueThemes

Hi There,

Thanks so much for your interest in Sterling theme my friend.

When you mention changing “Gallery” to “Portfolio” are you referring to the menu item on left side of Wordpress Dashboard?

If so this requires only a very minor coding change.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide all the details.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Turkey

Just purchased the theme and installed, idownloaded latest files on themeforest but in wordpress i get an update notification to update to version 2.1.4 but im on 2.1.6

TrueThemes

Hmmm..

Sometimes this is a setting on the web server that spits back the improper upgrade notice.

If you’re running 2.1.6 and have no issues please feel free to simply hide the notice.

We’re also very happy to investigate further and provide a more permanent solution. If this option please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there any way to change the iconset?

Where I find the pictures?

Thanx

Default-user

Last Version of Sterling: found it: themes/Sterling/images/shortcodes/icons

TrueThemes

Hi There,

Yes the icons can indeed be changed. You’ll just need to customize the theme by adding new icons and adjusting the CSS acordingly.

Currently the icons are located in Sterling’s main image sprite here: /wp-content/themes/Sterling/images/global/sprite.png

Hope this information is helpful my friend.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

TrueThemes

Yes images within later versions of Sterling have been combined siinto single image sprite to improve site performance.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Just sent an email about removing this code. .top-aside{background:none important;}

Thanks!

TrueThemes

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Any updates coming soon?

Default-user

ok then, lets try again – what happened with Sterling compatibility with Uber mega menu? In four months ago you said:

“Hi There,

Very sorry for any confusion my friend. There have been multiple Sterling sites with UberMenu integration and I was under the assumption that we provided this code.

I’m working with my lead developer right now and we’ll have a fully completed UberMenu integration completely free of charge for you.

Please stay tuned for updates. “

So what happened with the update?

TrueThemes

As a small team we have to pick and choose our battles. We have an UberMenu integration that we can happily supply through our HelpDesk but it’s sometimes not worth a full theme upgrade when only adding a single addition.

We truly apologize if this has hindered your website in anyway and please reach out to us via our HelpDesk if you’re still in need of an integration solution.TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thank you so much for letting us serve you.

Cheers :)

Default-user

I think you haven’t noticed but my question “What happened with the update?” was truly rhetorical, of course the answer is nothing. I do believe also that your comment : “if there’s features you’d like to see please kindly post and we’ll gladly review” also is rhetorical, you are never doing anything but recommending to hire someone from http://www.wpquestions.com. Please accept my apologies but this theme is totally stuck! I think there are just two updates where you added the Layer Slider, pricing boxes and some new buttons. Btw have you noticed that Sterling is out of the popular list for months now? So just to clarify my position as much as possible – the problem is not the $55 I spent, the problem is I have to rebuild all the short codes (more than the 70 pages) if I want to change your theme (I really want to do that now). Unfortunately I am stuck with your “small team” and your new “battles”. With all due respect, but It seems the battle for Sterling is lost.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, i’ve a problem using the theme with WPML. Mi site has English as default language and Italian for translations. After i translate a page/post in italian, i click on “translate independently” to make the italian content independent. My problem occurs with SEO fields. If i populate title, keywords and description in italian, and after i update the english content of WHATEVER field, the SEO fields in italian translation will be overwritten by the SEO content of english version. Thanks

TrueThemes

Hi there,

We’re very happy to take a closer look and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thanks!

  • Exclusive Author
  • Has been a member for 3-4 years

Great theme.

Can you tell me how to learn to create a custom option panel? as used in Sterling. some tutorial, video ,pdf.

https://www.dropbox.com/s/92ceo3mdawo0irj/site-option.jpg

Pleases

thanks Ismael

TrueThemes

Thanks so much for the kind words Ismael.

A very simple way is to purchase our Options Panel Plugin which provides very similar functionality as Sterling:

http://codecanyon.net/item/propanel-wordpress-theme-options-panel/866565

You can also Google Search for “wordpress options panel” to get many great options and tutorials for creating a WP Theme Options Panel.

Hope this information is helpful my friend.

Cheers :)

Default-user

thanks for your reply. the purpose is to use it in projects to sell on Themeforest. I can do it?

TrueThemes

Yes.

If using our Options Panel from CodeCanyon you’ll simply need to purchase the “Extended License” in order to use within a theme for re-sale on ThemeForest.

Hope this is helpful my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

My website needs foreign font. Can I easily assign that font to the entire website in your theme options as font face? Thanks Nay

Default-user

Thanks for the reply. I don’t find custom font upload option in your site options except google web font function. I have no knowledge of coding. Do I need custom css? Thanks

TrueThemes

Hi There,

Nope there should not be any CSS required for using a foreign font. When you say foreign font are you referring to a different language or a font which is not installed on a users machine?

If Google Fonts doesn’t have the font you are after there are a variety of other options to server up “non-system fonts” on a webpage.

- Here’s a great article outlining many web font options: http://www.awwwards.com/best-20-webfonts-from-google-web-fonts-and-font-face-embedding.html

- Also here’s a Custom CSS with @font-face: http://wpmu.org/adding-custom-fonts-to-wordpress-with-font-face-and-css/

Hope this information is helpful my friend.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

TrueThemes

(duplicate post, apologies)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
soetix Purchased

Hi!

I’m using your theme in my website in www.soetix.com, and I want to know if it’s possible to disable the rss icon in the top left corner of the page, as I am not using it.

Thanks in advance! :)

TrueThemes

Sure thing my friend.

Here’s a HelpDesk article outlining full details for removing the RSS icon: https://support.truethemes.net/?faq=remove-the-rss-icon

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user
soetix Purchased

Thank you very much! It works perfectly and very well explained on the link :)

That’s great support! :D

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
tlabar Purchased

I purchased this theme and love it! Very user friendly and clean! I have one question. How do I adjust the size of the top header, above the main menu? I would like to post the phone number there but the fonts are very small as it is now. Also, can I change the padding around the logo in the header to make that header a bit smaller? I want my logo to be a little larger but it’s making the header a bit too large. Great work on this theme! Thank you!

TrueThemes

Hi There,

So glad you’re enjoying the theme my friend.

Yes both items you’ve mentioned can be adjusted via the Sterling Site Options Panel.

- From within WP Dashboard click on ‘Appearance > Site Options > Theme Designer’

- Scroll down a bit and you’ll see “Top Toolbar – Padding” and “Navigation Bar – Padding”. You can adjust the toolbar to larger number and navigation bar to smaller number. This will give your desired effect.

We hope this information is helpful.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased and love this theme. Thank you! Quick question; how do I edit the “rss” and “email” links in the toolbar header. I thought it would be in the header, but I’m not finding it. Please let me know. Thanks!

TrueThemes

Thanks so much for your purchase my friend – we’re so glad you’re enjoying the Sterling theme.

The social icons are controlled via the Social Networks Widget.

To modify the social networks…

- Log into WP Dashboard

- Click on ‘Appearance > Widgets’

- Look to the right side of this screen and locate the widget region you would like to edit (ie “Top Toolbar – Right” or “Top Toolbar – Left”)

- Drag & Drop the “CUSTOM – Social Networks” widget into the region you’d like and simply fill your desired values into the widget. (email address, etc)

- Click Save and you’re all set.

We hope this information is helpful.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Turkey

How to place anchor text links in Footer Copyright

thanks in advance

TrueThemes

Sure thing my friend.

The Footer Copyright text can be added from within the WP Dashboard under: Appearance > Site Options > Footer Options > Footer Copyright Text.

For clickable link the text entered can look something like this:

Copyright © 2013 Your Company Name. All rights reserved.<a href="http://www.yourwebsite.com">Click me I'm a link</a>

We hope this information is helpful for you.

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thank you. TrueThemes Rocks, waiting for more uptades on sterling :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi I would like to purchase this theme, but was wondering do you have a pricing box or shortcodes I can insert into the pages -

example:

Package #1 Package #2 Package #3

Also, is there a way to embed a google map on the bottom or sidebar and what do you recommend for a google map plugin?

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

Yes Sterling comes with a huge set of Pricing box shortcodes which can be viewed here at following URL: http://themes.truethemes.net/Sterling/shortcodes/pricing-boxes

A great Google Map plugin is “Simple Google Map”: http://wordpress.org/plugins/simple-google-map/

Please give us a shout if there’s anything else we can do to help.

Cheers :)

  • Has been a member for 0-1 years

this template is not compatible with ie 6 what is the problem?

TrueThemes

Hi There,

Yes apologies but IE6 is very outdated web browser and not supported by Sterling theme.

Not sure if any templates on ThemeForest still supporting IE6. Truly not a worry my friend, IE10 is latest version and IE6 is used by probably less than 1% of the market share.

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
soetix Purchased

Hi again,

I’m translating the theme into Spanish, and I want to know how can I translate the sentence “Select a Page” from the mobile theme.

Thanks in advance! :)

P.S: I tried to do it with CodeStyling localization plugin, but I don’t know if it is the best plugin for doing this :s

TrueThemes

Sure thing my friend.

We’re very happy to provide details for translating this string.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user
soetix Purchased

Hi again :)

I’ve created the ticket as you told me on your comment :)

Thanks again and I’ll wait for your answer :)

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