1465 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
vyaa Purchased

Hi, I would like to take off the withe margin on the pictures is it possible?

- banners; - thumbnails;

TrueThemes

Hi There,

We’re very happy to provide guideance to your questions.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi it says your theme is woocommerce ready but it doesn’t seem to be. if you visit my shop page at http://www.budget-homeworks.co.uk/special-offers/ – click add to cart on one of the sample products, the tick to say the product has been added to cart throws the other products off the first row and in the sidebar the Checkout button is appearing on two lines & is broken?

TrueThemes

Hi There,

Thanks so much for posting the link.

When we visit that page we do not see the shop setup. Perhaps it has been temporarily taken down?

The Shop Functionality is working very nicely on our end. We are very happy to take a closer look at your shop and help to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
fts Purchased

Hi Folks,

We own Sterling and Karma Themes, both from @TrueThemes. With out one contact from support, I have to convey they have, and are doing a great job in making sure you/we can Learn, Use, an Launch on these beautiful themes.

Guys @TrueThemes, thank you.

I have a handful of questions (I can include them in Help/Zendesk or here?) regarding: 1- Modifying responsiveness menu to another layout style, for example similar to Karma, 2- Possible to make Layout Style Header Wide while making Footer Boxed, 3- Possibly having a Center Search Box in the Header 4- Making main Nav sticky when scrolling down, 5- Shop Section / WooCommerce Section edits such as Thumbnail edits, Animation of it, and adding likes/hearts so that it can be Favorited, 6- Form Edits and having/using multiple forms such as contact form

TrueThemes

Hi There my friend,

Thank you so very much for your kind words. We are very happy to provide guidance to your questions.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi, I’ve purchased this theme and all looks great so far except the cu3er slider becomes unresponsive as soon as I change the images.

Thanks – Cheree

TrueThemes

Hey Cheree,

The CU3ER Slider is responsive on our end so we are very happy to take a closer look at your website and help to provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello, I purchased the theme recently and I was able to install the theme correctly. However, there is one issue, the menu does not appear in the menu bar. I have attempted to remedy the issue by deleting all menus and creating new menus, but to no avail. Any idea how I can remedy this?

TrueThemes

Hi there,

Sincere apologies for the delayed reply my friend.

Has the menu been sorted and now displaying nicely for you?

Just in case you haven’t checked it out here’s a link to one of the Sterling Training Videos covering menu setup:

http://vimeopro.com/truethemes/sterling-wordpress-theme/video/41775618

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi from Spain, at first sorry but my english is so bad.

We have a problem with the theme, because we cant open individual products form the principal list products with thumbnail, but we can open a product from mini-list at side bar (widget). We think that the url product is wrong, and it is not translated, http://www.intelmedco.es/web/tienda. It shows http://www.intelmedco.es/web/product/producto-1 but no http://www.intelmedco.es/web/producto/producto-1, the url ”/product/” have to be ”/productos/”

And…

The Slider post does not show the image, but the image exits…

Could you help us, please? Thanks.

Default-user

It has! This happens also with Widgets WC Offers and WC Recent Products. thanks again.

TrueThemes

Hey my friend,

Yes we’re very happy to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

What’s new in the update today?

TrueThemes

Hi There,

Not a huge functionality update but definitely an important security update to some of the core files.

Here’s an overview:

Version 2.1.7

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi,

Yes, I too would like to know what is new in the update today! You should seriously consider placing your update changelog on the Item Details page like most other sellers.

Let us know.

TrueThemes

Sure thing my friend. Please see our comment above. And yes we will definitely consider formatting this for the item details page – you rock my friend!

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hi, a pre-sale question: can i put a top border in main menu voices on over and on current (like this http://www.nicopellacani.it/test/wp-content/uploads/2013/11/Schermata-2013-11-26-alle-07.28.51.png). thank you nico

TrueThemes

Hi There,

Thanks so much for your Sterling interest.

The top border is not built in by default however a small bit of Custom CSS will do the trick.

For Example:
.current-menu-item a {border-top: 3px solid #444;}

Hope this is helpful my friend. Please give us a shout if there’s anything else we can do to help.

Cheers :)

  • Belgium
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
muambe Purchased

Hello, I purchased and installed your great theme with succes, I would like now to make my site bilingual (NL/FR), what would be your recommendation about it, how should I proceed? Kind regards,

Michel

TrueThemes

Hi Michel,

We’re very happy to assist you my friend.

There are a few options for multilingual site-translation.

The comprehensive and more ‘professional’ solution is achieved via the WPML Plugin: http://wpml.org

WPML is a very powerful plugin that enables you to provide translated text for every part of your website. Please note however that WPML does require you to provide the translated text. This is the most accurate and professional method of translating a website.

Another great and much quicker/easier option is by using the Google Wordpress Translator Plugin: http://wordpress.org/extend/plugins/google-translator/

Google Translate is an awesome service that enables you to begin translating your website within minutes. The only downside is that Google uses “machine translation” which means that things like grammar, proper language may not always be rendered correctly during a translation.

Both great options. Just depends on your desired needs.

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I need to add HTTPS connection for custom font type. Where to do this?

Blocked loading mixed active content “http://fonts.googleapis.com/css?family=Open+Sans”

TrueThemes

Sure thing my friend.

This code can be modified within the following file:

/wp-content/themes/Sterling/framework/theme_specific/admin-functions.php

Scroll to line 114 and http can be updated to https.

Hope this is helpful my friend :)

If there’s anything else at all we can do to help Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • India

WE have addeded nearly 13 projects in gallery but it is not loading as it shows in your demo. The page stops loading in middle and then half items gets loaded and rest half are not shown nor does the category sort function works ?

please check http://www.santecfab.in/web2/portfolio/

TrueThemes

Hi There,

Very clean website! Looking great so far.

We’ve visited the link and do indeed see the page is not fully loading.

We’re very happy to take a closer look behind the scenes and provide you with best solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I just wanted to thanks all @ truethemes for all their help when it’s needed. Any small issues have been dealt with very quickly with superb advice.

I now have both the karma and sterling themes on 2 websites and although a novice with wordpress I have found the simplicity of using the themes,instruction videos and superb support an absolute joy. Keep up the good work guys, your dedication is very much appreciated.

TrueThemes

You are very welcome my friend. We are so glad things have been nice and smooth.

Thank you so very much for your kind words and taking the time to provide your feedback.

You’re an absolute rockstar!

We look forward to serving you on many projects to come.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

The preview for the Layer Slider isn’t working anymore because of old jQuery Issue. I installed the jQuery Updater, but without success. What to do?

TrueThemes

Sure thing my friend – we’re very happy to help out.

We’ll just need to take a closer look behind the scenes so we can better determine the cause for the issue.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hi there i have your theme installed on my website and have the layer slider featured on my homepage. in the layer slider settings i have it set to responsive, but when i view the homepage on iphone the layer slider doesnt reduce in size and is not responsive?

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

So far this is a great theme!

I have one issue with the LayerSliderWP plugin… it says it is “shortcode aware” but when I use the Sterling shortcode:

[highlight color="red" style="style-1"]This text is highlighted[/highlight]

all the characters are printed… I just want an H2 that has a red background w/white text… I can see by your demo theme that is CAN be done…. so how do I get MINE to work?

Default-user

I see I can achieve this in the STYLE section of the layer… and that will work… but it sure would be nice if the LayerSlider plugin was able to utilize the Sterling shortcodes…

TrueThemes

Hi There,

Yes we very much agree – it will be very nice for LayerSlider to recognize the shortcodes.

We’re very happy to take a closer look behind the scenes and help to provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
nedbenj Purchased

If you’re thinking of buying this theme, then go for it – you won’t be disappointed! Not only is the theme itself attractive and easy to use, the support is awesome and Truethemes really go the extra mile to help out with any issues. Highly recommended.

TrueThemes

Thanks so much for the kind words my friend! It’s our absolute pleasure to serve you.

It’s comments like yours that power our entire team to continue striving for excellence. Oh, and lot’s of caffeine too ;)

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hi! I’ve purchased you beautiful theme :) Now I’ve a new question: can i change the content of call out zone to insert some logos or images? thank you. nico.

TrueThemes

Hey Nico,

Thank you so much for your Sterling purchase.

When you refer to callout zone are you referring to the banner/slider area or perhaps referring to the content callout boxes shortcode?

If callout boxes shortcode, you’ll simply first add the shortcode to the page and then use the Wordpress WYSIWYG editor to add images to the page/post just like normal.

If within the slider/banner area, this will depend on the specific requirements of the layout/design.

We’ll just need a bit more info to provide a more detailed response.

If still require more details from us please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further guidance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users
  • United Kingdom

hi, Can I use 2 sidebars on all pages? thanks

TrueThemes

Hi There,

Apologies but a double sidebar is not currently built into the theme.

Please let us know if we can assist in any other way.

Thanks so much

Cheers :)

aonetwork

Thanks for your reply. Its okay. Good luck with sales.

TrueThemes

You’re very welcome my friend. Great luck on your project.

Cheers :)

  • Bought between 10 and 49 items
  • China
  • Has been a member for 1-2 years

IE8.0 not normally browse, see www.zhikaqiye.com

TrueThemes

Hi There,

We’re very happy to assist you in every way we can.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk outlining any details so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

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