1477 comments found

Hello!

I have a problem with this theme. Here http://www.cittadellepalme.org/category/eventi/ should appear two tabs with lightboxes included, but since somedays I saw today it is showing nothing. What is the problem? Thank you for support!

Default-user

sorry, was my mistake. I did not closed the tabset.

TrueThemes

Great to hear it. Cheers :)

having a problem with full width + woocommerce. For some reason, full width templates break the site.

domain www. israelphonerentals. com/new/checkout, for example.

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Hey there.

Just wanna let you know that your themes are the best themes I have ever worked with! Your work and stable support are awesome!

Thanks a lot for everything! ;)

Best regards!

Valex2013 :)

TrueThemes

Thank you so much Valex2013, we love to serve you!

Cheers :)

vyaa Purchased

Hi TrueThemes,

I would like to fixed the on top and i scroll to down. Is it possible?

tks

TrueThemes

Hi There my friend,

Are you referring to the navigation/logo area being fixed on top while you scroll?

If so this is unfortunately not currently built into the theme.

We’re currently all hands on deck working to finalize a massive update to our Karma theme however we’ve already been discussing a fixed header for Sterling and this will very likely be included in the next Sterling update likely to launch early in the new year.

An email notification will be sent out as soon as the free update becomes available.

Thanks so much

Cheers :)

Hi Guys, I am having issues with IE 8 which I have asked for support on a week or so ago can you please review.

TrueThemes

Yes sure thing. Can you kindly let us know the Ticket ID# or username so we can directly locate your ticket?

Thanks so much :)

Does it in works with WordPress 3.8?

TrueThemes

Hi There,

Yes we’re running Sterling on WP 3.8 and all is working nicely.

Cheers :)

Default-user

i tested but the widget Top left tool bar, and top Right tool bar, is not in the correct position when you set a menu.

TrueThemes

Hi There,

The left and right toolbars are displaying nicely for us in Wordpress 3.8

We’re very happy to take a closer peak behind the scenes of your website and help to provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Great theme, but having an issue…

Images are NOT showing and upon doing a little investigating, it is because of a TimThumb error not being able to write to the tmp directory for caching and I DO NOT want to create a cache folder with 0777 perms, please help! :/

TrueThemes

Sure thing my friend, we’re very happy to assist.

The simplest solution is to upload images into your Wordpress Media library and call the images from there. Doing so will “deactivate” the TimThumb Script and utilize Wordpress’ in-built image resizing instead.

Using TimThumb without changing permissions on the cache folder unfortunately may not be possible, however we are very happy to do some testing on your site and see if it is indeed possible.

Please kindly submit a ticket on our secure HelpDesk for any additional assistance so that our dedicated support team can gladly help.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Hi TrueThemes! THANK YOU! I am going to submit the ticket now! :)

mtjlt Purchased

We are using version 3.8 of Wordpress and version 2.1.7 of the Sterling theme – we have tried installing the demo content (including all the graphs and pages) by following the training videos (which please can you update as the ones available are for earlier versions of both the theme & Wordpress) however, it has NOT worked properly – most of the pages are missing, as well as the graphics-

TrueThemes

Sure thing my friend, we’re very happy to assist.

The demo content may be slightly different than the live demo site however the importing should be working nicely. If, as you mentioned the content did not properly import this could be related to a couple of different things (server timeout, etc)

We will simply need to have a closer look at your website to best determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly review and provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Is it possible with this theme to add a big picture at the bottom of each page like on this website: http://www.peter-hess-academy.be/ Thanks

TrueThemes

Hmm.

Yes this can be achieved with a bit of Custom CSS.

We’re not currently available for custom-coding work, however here are some notes for you/your web developer:

- The simplest method will be to add the background image to the “main-wrap” div. This div has a set width (960px) so the image will not span 100% width of the page.

- To add a background image to this div simply create your desired image keeping within the 960px width. Next add some Custom CSS code to apply this image to the div. Here’s a sample:

#main-wrap {
background: url(http://www.yourwebsite.com/wp-content/uploads/image-name-here.png) left bottom);
}

- The above code will need to be modified to include the correct URL of the image. The code will be entered into Sterling’s Site Options Panel located within Dashboard here: Appearance > Site Options > Styling and CSS > Custom CSS

We hope this information is helpful for you.

Thanks so much

Cheers :)

Hi, magnificent theme by the way.

Is it possible to change the contact forms that come with the theme to redirect the user to a thank you page directly after they have filled out the form?

I need to track AdWords conversions and therefore need to place the code on a standalone page that only somebody who has enquired will see.

TrueThemes

Hey tommy,

The ability for a custom success message is possible on the forms however linking to a separate success page is unfortunately not a built in feature.

- A free option is the Contact Form 7 Plugin which will provide the ability for a success page: http://wordpress.org/plugins/contact-form-7/

- A paid option is the highly robust (premium) plugin called Gravity Forms plugin: http://www.gravityforms.com

Hope this is helpful my friend. Please let us know if there’s anything else we can do to help.

Cheers :)

Is the responsivness of the tabs being looked at?

When the tabs on this website http://schonegg.mathiaseverson.com/about-us/ are in a smaller browser the terms stack, and then are covered by the definition. The text then overflows onto other content.

Can this be easily fixed, because I can’t seem to find a way.

TrueThemes

Hi There,

Thanks so much for this info.

This bug seems to only occur with longer ‘tab titles’.

We will definitely investigate further and help to provide a bulletproof solution on the next release. Sincere apologies that we don’t have an immediate solution.

If it’s not too much hassle for you, it will be very helpful for both of us if you wouldn’t mind posting this issue as a Ticket on our TrueThemes HelpDesk. This will provide us with a super easy portal for responding back to you as soon as we’ve nailed down the solution.

TrueThemes HelpDesk:

Submit a Ticket

Thank you so much

Cheers :)

Hi, could you please tell me if there is an easy CSS fix to change the color of the image frames? Thanks so much!!

TrueThemes

Hi There,

The image frames are styled via images so unfortunately do not have a CSS workaround for new color.

If there’s anything else at all we can do to help Please kindly reach out to us via our TrueThemes HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Me again, this time I was wondering whether it is possible to embed columns within a content box, I have tried, but I have had to revert to using <div class="one_half">Content</div> within the content box to get columns, but the content area does not cover all the content.

http://schonegg.mathiaseverson.com/guesthouse/specials-and-packages/
Default-user

Fixed… It happens if the tags are not next to each other, WordPress and its turning enters into paragraphs. If you have all the tags together: [content_box][one_half]Stuff[/one_half][/content_box]

TrueThemes

Awesome. Thanks so much for posting. Cheers :)

vip_web Purchased

I have a problem with this theme. we set up 2 pages: 1) All News (menu link to all-news category) but not posts appear under that category. 2) Blogs page using Blog templat which also doesn’t work. In WP settings Blogs page is selected as default page for posts. Could you help me fix that

TrueThemes

Sure thing my friend we’re very happy to assist.

The first item is to double check and ensure that posts have been saved within the ‘all-news’ category. If no posts have been assigned to that category please assign the desired posts.

If all looks to be well and still not displaying posts, we’ll just need to take a closer peak behind the scenes to help find the issue and provide solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

vyaa Purchased

Hi TrueTheme,

How are you? I would like to know to insert a short description on each products on the shop page. Is it possible?

Best Regards

vyaa
vyaa Purchased

Hi TrueThemes,

Thank you very much for your reply! I did your recommendation, but the layout was strange. Please take a look: http://www.vyaaweb.com/volta/linha-aluminio-de-botijoes-de-nitrogenio/serie-sc/

I would like to insert the short description just below the product title but limited with image width. Is it possible? Something looks like this: http://gyazo.com/46a4a1ea1faf5fecf27afcb9dd9e1719

Cheers

TrueThemes

Hi There,

Thanks so much for posting the link.

It seems you may have perhaps removed the from the provided code. Is this correct?

If so, please kindly re-add this code (or any other span with unique class name) so that the product description text can then be modified via CSS.

Using our original example one can limit the width of the product description using CSS code like this:

ul.products span.title-description {
width: 150px;
}

Please kindly note that the modifications we’ve provided here are considered custom coding work and we’re unfortunately not currently equipped to take on these type of coding works.

Please kindly use our code as guidance and if you’re in need of additional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Hope this is helpful my friend.

Cheers :)

vyaa
vyaa Purchased

Thank you very much for your help, True heme

vyaa Purchased

Hi TrueThemes,

I tried to create a page using one/third short code, but on second and third lines. Didn’t work: please take a look: http://www.vyaaweb.com/volta/linha-inox-de-freezers-e-tanques-de-nitrogenio/

TrueThemes

Hi There,

Please ensure that every “3rd column” is using the “one_third_last” shortcode. Here’s the code:

[one_third_last]
....content goes here....
[/one_third_last]

Hope this is helpful my friend.

Please kindly direct any additional support questions to our secure TrueThemes HelpDesk so that we can assist you in the most timely and efficient manner.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

vyaa
vyaa Purchased

Hi TruThemes,

Just one think more, the demo always have a space between the title to text. In some cases this spaces disappear. Can you help me? http://www.vyaaweb.com/volta/linha-inox-de-freezers-e-tanques-de-nitrogenio/
TrueThemes

Sure thing we’re very happy to assist you with this.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

bpslNZ Purchased

These guys are so great – I had an issue, submitted a ticket, the problem turned out not to be theme-related but they sent me the line of CSS I needed to fix it anyway. Amazing support!

TrueThemes

Thanks so much my friend! It’s awesome serving you!

Cheers :)

Thanks for the amazing support! Really helpful :)

TrueThemes

You’re very welcome my friend! Thanks so much for your service!

Cheers :)

help

TrueThemes

Sure thing mate, we just need to know what you need assistance with.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Are you guys still update the theme? For instance the “Pricing Tables” from the theme Karma, or the “Talk to us” icons under the theme Karma? Like to see an update.

TrueThemes

Hi There,

Yes we’ve actually already began working on an update to Sterling theme. This next week is going to be spent supporting the launch of Karma however we will sit down next week and plan out the next Sterling launch date. We will post details on here once we have a solid game plan and planned launch date.

Thanks so much

Cheers :)

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