1383 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Wow, God bless you guys. Incredible customer service support. I’m soooo relieved about the spacing and grey divider back. It makes it look clean and professional. Is it too much to ask about the photos. I’m struggling a bit with folks’ foreheads and chins cut off. Am I able to play with a bit to increase them some more or is the auto cropping in place? If I can increase them a bit, how would I do that? Thank you immensely for what you’ve done so far. You rock!!!

TrueThemes

Aw, thanks so much for your kind words :)

The new code sent over utilizes Sterling’s built-in TimThumb auto-cropping script.

The TimThumb script has a default cropping location in the center of the image however it also has the ability to “position” the cropping point.

Here’s a link outlining the available cropping points in the TimThumb script: http://www.binarymoon.co.uk/2010/08/timthumb-part-4-moving-crop-location/

Using the logic from the link above, here is an example of changing the cropping point of the “Kelli Hall” photo. Notice the “&a=t” added to the end of the photo string. This defines the cropping point to “top”.

http://movieme.co/wp-content/themes/Sterling/framework/extended/timthumb/timthumb.php?src=http://movieme.co/wp-content/uploads/headshotsD-21.jpg&h=105&w=140&a=t

The other way to completely control the exact location of all cropping is to pre-crop the images and update the “photo” values to these new images (no timthumb required here). The dimensions of the team members photos are: 140×105

Off to bed here in the States but feel free to let us know if any additional questions and we’ll be back bright and early in the morning :)

Cheers

Default-user

Hello there, I live in Alpharetta, GA so hopefully we’re close to the same time zones. You have been so helpful and completely fixed my page. I went through your instructions on how to open up the pictures a bit more so chins and foreheads were not cut off but every time I try to edit the media, the page fails to load. I’m in a bit of a panic because I really wanted to launch/share this page today online. What am I missing? I’m sooo not web savvy but I believe with a little instruction I can do this myself. Just not this morning. haha

Default-user

By the way, I copied and pasted your Private Pastie if that helps you determine my issue.

TrueThemes

Sure thing Danielle, we’re very happy to assist you.

We’re just going to need to log into the actual website so we can see things in action and better determine why the media is having issues.

Please use the links below to submit a ticket on our secure HelpDesk outlining temporay admin login details along with a description of the issue.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Ok, thanks guys! I just submitted a ticket. Again, I’ve been in corporate sales for 20 years, where I constantly had to deliver stellar customer service. You are the first in my book to highly deliver. Thank You!

TrueThemes

Thanks so much Danielle!

Please find full details in the support ticket.

Cheers :)

Default-user

Ok, where do I go to find this?

TrueThemes

Simply log back into the HelpDesk and Ticket will be displayed on the Dashboard.

https://support.truethemes.net/login
Default-user

Oh sorry, ok!

TrueThemes

No worries at all :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Moldova', Republic of

Hi, team.

Is there any posibility to stretch JS Slayder or LayeredSlydier to fullwidth. Or, much better, increase its width a little out of the existing “borders” – wider then nav menus and content below. Thanks.

TrueThemes

Hi There,

Yes LayerSlider can be set to stretch 100% width.

This is done within the LayerSlider plugin by defining “100%” as the width and turning on “force full width”. Here’s a screenshot of these 2 settings: https://dl.dropboxusercontent.com/u/7008416/_helpdesk/layerslider-fullwidth.png

Cheers :)

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years
vyaa Purchased

Hi TrueThemes,

A month ago i asked you about how to fixed the header when i scroll to down. You told me that this improve will be available on the next update in last january, but the up date not happened.

Can you help to this in my site?

Best Regards

TrueThemes

Sure thing my friend.

Our sincere apologies for the delay on this new feature. Our resources were required elsewhere and it has pushed back the launch of the Sterling updates.

We’ve went ahead and put together a HelpDesk article which outlines complete instructions for adding a fixed header to your current website.

Kindly follow the article for fixed header: https://support.truethemes.net/?knowledgebase=sterling-fixed-header-fixed-menu

Hope this is helpful :)

Cheers

vyaa
vyaa Purchased

Unfortanetly didn’t work. Can you check for me? Or when do you release the next update?

TrueThemes

Hey vyaa,

Sorry to hear this did not work out for you.

Working on our end so we’ll just need to take a closer look and help determine why not working.

Kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly take a closer look.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

vyaa
vyaa Purchased

Hi TrueTheme the solution didn’t work! Can you help me?

Best Regards

vyaa
vyaa Purchased

ok, i’ll submit a ticket

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! I’m enjoying the new theme I purchased today, but I can’t register for support as it says my id is not valid! Please advise! Thanks!

TrueThemes

Sure thing Tom,

Not quite certain why the account signup is down however we’re very happy to manually create your support account.

Please shoot us an email with desired username/email/password and we’ll get you setup right away.

Very sorry for any inconvenience.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I would love to e-mail you that information, but I can’t find a way to do that anywhere on your site and I don’t want to do it on a public forum! LOL! Your e-mails to me are all do-not-reply addresses! :-)

TrueThemes

Oh so sorry my friend. Please email us at: info@truethemes.net

Cheers :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 1 000 and 5 000 dollars

Hello TrueThemes, A pre-buy question, hope you can answer me, thanks!

1) For the layer slider, can I put it anywhere on the page? eg. above the footer. 2) Also, can I set the slider size as 960(w) x 150(h) ? no limit on the size, right? 3) If I use WPML, where will the flags be showed on the website?

TrueThemes

Hey MGBird,

Thank you so much for your interest in the Sterling Theme.

As per your pre-buy questions:

1 + 2) Yes the LayerSlider can be added anywhere on the page. A “100% full width” LayerSlider can only be added to the top banner area of the site however a “fixed width LayerSlider” can be added in the page content, above the footer, etc. The “content container” when adding a LayerSlider outside of the banner area is: 960px

3) Yes. The WPML Plugin comes with a variety of super cool plugins and one of them is a Flag dropdown language selection. Karma has been fully tested and certified by WPML so nice smooth functioning: http://wpml.org/developer/truethemes/

Hope this information has been helpful. Please let us know if anything else at all we can do to assist.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
eemdevs Purchased

I have created custom sidebars for each of my products but for some reason the custom sidebars do not work or display? Can you please explain why this wouldn’t be working http://laserlightforhairgrowth.com/product/igrow/

Also whenever i try to add a short code through the built in short code editor on the wsywig editor it redirects me to just a blank white screen? Not working either anymore for some reason?

http://laserlightforhairgrowth.com/
TrueThemes

Sure thing my friend we’re very happy to assist you with this.

Please kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly log into the website and help determine the cause for the functionality issues.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I’ve used both Karma and Sterling on WordPress and both have been fantastic for my clients. What prompted me to comment today is the fast and complete solution to an issue I was having with the responsiveness of the theme. I’ve used many WordPress themes from many shops and the support from TrueThemes is second to none!

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 1-2 years

Hi TrueThemes,

Quick question. I am trying to use the ‘button’ shortcode that links to a lightbox, but would like to set a group so i can have two pictures in that group when that button is clicked.

I know this is possible using the lightbox image frame where you can use ‘group=” ” ’ , but how can i do this using the button.

It doesn’t necessarily have to be the same button but as long as i have both pictures available in the lightbox.

Please advise..

and i wanted to throw out there that you guys are amazing and I am big fan of both Sterling and Karma themes.

TrueThemes

Hi Sobhinho,

The group functionality is not currently built into the buttons however we are happy to provide the HTML equivalent which will achieve this same effect.

Instead of using a button shortcode the following HTML code can be inserted into the page from within the “Text” view of the Wordpress Content Editor.

The below code will display 2 buttons which are both linking to a single lightbox containing 2 images.

We are happy to provide specific guidance if you need a different color button, or if you prefer to hide the second button. Please just let us know.

<a title="" data-gal="prettyPhoto[group_1]" class="large green tt-button" href="http://s3.truethemes.net/theme-xml-content/wp-karma-4/karma-demo.jpg"> Button Label </a>

<a title="" data-gal="prettyPhoto[group_1]" class="large green tt-button" href="http://s3.truethemes.net/theme-xml-content/wp-karma-4/karma-demo.jpg"> Button Label </a>

Cheers :)

Sobhinho
Sobhinho Purchased

Thank you very much for you quick and great response. I was able to do it correctly but i was wondering how to hide the button as you say in case I only have one button on the page (to show more than one photo). I also tried across different pages but it does not work.

Thanks again for you help. I really appreciate it and your team continue to surpass my expectations.

TrueThemes

Oh you’re very welcome my friend – thank you so much for your kind words :)

Hiding the additional buttons can be easiest done by adding a small bit of inline CSS to the button. Listed below is sample code that will hide a button on the page. Notice the (style=”display:none;”) added to the button. This same code can be added to any element you wish to hide.

<a title="" data-gal="prettyPhoto[group_1]" class="large green tt-button" href="http://s3.truethemes.net/theme-xml-content/wp-karma-4/karma-demo.jpg" style="display:none;"> Button Label </a>

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users

How can you say that your theme has “Bullet Prof Codes” and is comtiple with Safari???!!!!

The mainnavigation bar isnt working on Safari!

Please fix ASAP!

See (on Safari): http://themes.truethemes.net/Sterling/ http://servicevognen.dk.dit-website.dk/
TrueThemes

Hi There,

Thank you so much for reaching out to us.

We’ve just re-tested both links in Safari 6.1.1 and the navigation is working great.

Can you kindly provide additional details about the errors? Please include operating system and Safari version.

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • India

Hello need your help, BuddyPress is not support in your theme so please let me know the solution.

TrueThemes

Hi,

Apologies my friend bu Sterling is not currently a BuddyPress theme.

Default-user

What framework you used for develop this theme? So may be it will be help us. Because we are on the final stage with your theme and deadline is very near.

TrueThemes

Hi There,

All code was built in-house so not a publicly available framework.

We’re happy to provide as much guidance as possible that will hopefully help with the BuddyPress integration.

Please kindly use the links below to reach out to us via our TrueThemes HelpDesk with any questions that come up and we’ll provide as much guidance as possible.

Thank you so much :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Europe
  • Has been a member for 4-5 years
Cerilia Purchased

Hmmm the custom css doesn’t seem to apply the code, its still being overridden by the style.css… do I have to enable anything?

Cerilia
Cerilia Purchased

fixed!

TrueThemes

Excellent!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i had a question about the responsive/select nav – is there any way to default the nav item to the current page it’s on? so lets say you’re on the home page and select “contact”, then when the contact page comes up, “contact” is the default selection in the select. Thanks!

TrueThemes

Hi There,

Yes this is not a default function however we’ve just written some custom code to make this possible :)

Kindly use the links below to submit a Ticket on our secure HelpDesk and we’ll gladly provide the details.

Thank you

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 10 and 49 items
  • Europe
  • Has been a member for 4-5 years
Cerilia Purchased

Im using the slider post function which I love… however small problem. Posting a png (I need the transparency) automatically defaults to a white boxed image?

How do I remove the box surrounding the image?

TrueThemes

Sure thing my friend.

The background color of the image frame can be removed with a small bit of custom CSS.

Copy/paste the following code into the Custom CSS section of Sterling’s Options Panel and all will be well :)

(custom css section is located here: Appearance > Site Options > Styling and CSS > Custom CSS)

.banner-slider .img-frame {
background: none;
}

Cheers :)

Cerilia
Cerilia Purchased

Great support, thanks.

Cerilia
Cerilia Purchased

One quick one… I note that your social icons are horizontal in the preview footer widget, mine appear only to be vertical. Is there an option available to toggle between both?

TrueThemes

Sure thing my friend.

We’ll just need to take a closer look at the website to help determine why the icons are aligning vertical and provide you best solution.

Kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly take a closer look.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Anyone else have issues with Google’s WebMaster Tools? Recently I’ve been getting: Missing: author Missing: entry-title Missing: updated On some pages, like Tag pages or Posts where I can’t go in to edit the author. Like website.com/tag/2013 or website.com/category/company-news/

TrueThemes

Hi There,

We’ve not run into the issue however we’ll do some investigating and let you know of any findings.

Thank you :)

Default-user

Per this website, I’ve had to add some code to SINGLE.php to get the Data Structure to be read by Google.

http://fivera.net/hatom-feed-hatom-entry-error-wordpress-solution/

CODE: (without the @)

< @span class=”date updated”><?php the_time(); ?>

< @h1 class=”entry-title”><?php the_title(); ?>

< @span class=”vcard author”>< @span class=”fn”><?php the_author_posts_link(); ?>

TrueThemes

Excellent stuff. We’ll add this to the next update.

Thank you so much for sharing.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, we have a client that is getting an error/conflict with this theme and another plugin with: Cannot redeclare vt_resize() previously declared.

Was this a known issue/conflict? If so, is it fixed in a current version? The plugin uses the proper wrap of if(!function_exists(‘vt_resize’) so that it doesn’t load the same script.

Thank you.

TrueThemes

Hi there,

This is not a known conflict however we’re very happy to have a closer look behind the scenes of the website to help resolve the issue.

Kindly use the links below to submit a Ticket on our secure HelpDesk outlining temporary login details so we can gladly take a look.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
ritutis Purchased

Hi! Please help me. I Have purchased the theme and it’s on www.drpaulwizman.com I want my Main Menu items (the ones that have drop down menu) not be clickable as pages. In other words, you hoover over and if you click nothing happens but you can choose the links from the drop down. I hope it makes sense! :)

TrueThemes

Sure thing my friend.

This can be achieved by adding a “Link” to the menu rather than a “Page”.

- Click on Appearance > Menus to locate these settings: http://codex.wordpress.org/Appearance_Menus_Screen

- Then click “Links” in the left column of the screen.

- Then add ”#” for the URL and change the Label to whatever you’d like the end-user to see.

Cheers :)

Default-user
ritutis Purchased

You are the best, I was missing the ”#” :) Thank you for the quick answer and for the awesome theme!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Caiapfas Purchased

Is there away we can load all the default data to make it look exactly like the demo and build from there?

TrueThemes

Yes sure thing.

Video #2 outlines the full details: http://vimeopro.com/truethemes/sterling-wordpress-theme

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi

I had originally clicke on theme options and selected one of the logos that are built into the theme, I now have my new logo designed and want to use it.

I have uploaded it to the custom logo place but for some reason I just the the built in logo?

How do I use my on logo and remove the built in logo I had previously selected?

Thank you

TrueThemes

Sure thing my friend.

  • Click on Appearance > Site Options
  • Under ‘General Settings’ empty out any text that has been added to the “Logo Builder – Text” field.
  • Save Changes and all will be well :)
Default-user

So simple when you know how.lol

Thank you very much for your quick response.

TrueThemes

Our pleasure :)

Cheers

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Author had a File in an Envato Bundle
+3 more

Hi Everyone,

Help us help you

It’s our goal to continue providing you the highest quality customer service and after purchase support. In order to reach this goal we need your help

Please continue using our TrueThemes HelpDesk for all of your support needs. This helps our multi-timezone team collaborate efficiently and respond to your questions in the best possible way.

Thank you so much for your cooperation and continued support.

We love to serve you!

Cheers :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

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