1512 comments found

What happened to all the cool lighting patterns that used to be in this theme? There used to be a bunch of lighting patterns that you could add to the site and they seemed to have suddenly vanished? You can still see one of them on your theme page (http://themeforest.net/item/sterling-responsive-wordpress-theme/2320578) but I can no longer find that option anywhere in the backend?

stellarmediagroup

I think they are called banner overlays and I see that section in the Theme Designer however, the images aren’t showing up to choose them?

TrueThemes

Sure thing my friend.

Yes you are correct, the banner overlay images are located within: Appearance > Site Options > Theme Designer.

If images not showing we’ll simply need to take a closer look behind the scenes of the website to help determine the cause and provide a solution.

Kindly use the links below to submit a Ticket on our secure HelpDesk outlining temporary login details to the website so we can gladly help troubleshoot.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi!

I would like to change the footer on my site. The idea is to have 2 (widget) colums (1/third left + 2/third right)

Is this possible?

And how can i delete the RSS feed button from the footer?

Great theme!!

Erik

TrueThemes

Hi Erik,

For RSS icon please refer to this article: https://support.truethemes.net/?faq=remove-the-rss-icon

As per footer columns, changing the columns in footer to 1/3+2/3 is not available by default. This can however be achieved by editing the theme’s code. We’re happy to point you in the right direction for making this modification. Please use the links below so that our dedicated support staff can gladly provide guidance:

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

eemdevs Purchased

For some reason the main woocommerce archive page does not display the correct title in banner?

If you got to my assigned archive page: http://laserlightforhairgrowth.com/shop-devices/

You will see in the banner heading is wrong and it is grabbing the first product title in the loop instead of grabbing the page title. Is there a fix for this?

TrueThemes

Hi, we’re very happy to troubleshoot this for you.

Please submit a Ticket on our secure HelpDesk so that our support team can provide additional assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

I activated the theme last night and under the menu location settings there are only 2 locations – Main and Footer and I don’t have an option for the top menu so nothing is displaying.

Is this an issue since I’m using the most current wordpress intsall? 3.8.1

TrueThemes

Sure thing my friend.

Full details covered here: https://support.truethemes.net/?knowledgebase=adding-a-top-toolbar-menu

Cheers :)

vyaa Purchased

Hi Truetheme,

My sidebar not showing the widget select. Can you help? Was works fine, but now stop working.

www.vyaaweb.com/volta

Regards

TrueThemes

We’re happy to help you with this.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

I like the template, when I resize from my laptop to smaller smartphone display the top menu overlaps.

TrueThemes

Thank you for this info my friend.

This bug is fixed and will be released this week in next Sterling release.

We’re happy to provide you the CSS right away to easily resolve the bug. screenshot here: http://bit.ly/PAUYch

Thank you :)

getting the error:

LayerSlider: old jQuery issue It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.0 or newer.

I have already updated the theme and the plugin so no idea why this is happening.. Please help!

BimCreate

I created a ticket, please send link!

BimCreate

Thanks, guy helped quickly and it worked!

TrueThemes

You’re very welcome :)

Hi im trying to get the navigation menu to work properly but for some reason i cant. Im going to customize then menu and selecting main menu but it is not saving

Default-user

This is still displaying the wrong menu its displaying navigation left

Default-user

its fixed

TrueThemes

Great to hear :)

If we can be of additional assistance in the future kindly use our HelpDesk links below for all of your theme support needs.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

matices Purchased

Hello, why I can not add photos uploaded from my computer to Lightbox image frame? When I put a url does not show me any photo either.

I appreciate your help.

TrueThemes

Can you kindly post link to the website?

Thank you

mrhocs Purchased

When you guys have the chance, can you update your changelog on the helpdesk site? It’s outdated right now. I’m still working on moving things over into a child theme, so right now, I’m stuck manually updating certain files. (my fault in the past) Its also cool though because I can see what types of updates were made and understand more about how the theme evolves.

Have a great day! :)

TrueThemes

Sure thing my friend, just posted the update.

Cheers :)

Hi there.

Beautiful theme :)

Is there any RTL support in this theme?

TrueThemes

Thank you for the kind words @mr_henry

There is no RTL at this time however if demand increases we will surely add it.

Cheers :)

Hey Everyone,

Sterling version 2.2 has just been released and is now available for download :)

This version includes a fixed/sticky menu bar, Wordpress 3.9 compatibility, vector icons, new shortcodes and more.

Overview of Changes:

  • New – Sticky Header / Menu Bar. (visit the ‘Interface Options’ section of Site Options Panel to activate)
  • New – Site Options Panel re-designed to match Wordpress 3.8 UI.
  • New – Ability to add a jQuery Slider to any page – unlimited sliders.
  • New – Ability to create unlimited (custom) Gallery Pages.
  • New – Selectable Logo positions (left, right and center)
  • New – (369) Font-Awesome Vector Icons Shortcode.
  • New – Font-Awesome Vector Icon Boxes Shortcode.
  • Improved – Better rendering of drop-down menu in IE9 and IE10
  • Improved – Greater compatibility with Google WebMaster Tools.
  • Improved – CSS3 PIE script added to provide more CSS3 support in IE8.
  • Update – Sterling’s Shortcode Manager updated to be ready for Wordpress 3.9 / TinyMCE 4.0.
  • Update – TGM-Plugin-Activation script updated to newly released version (2.4.0)
  • Optimized – Alphabetically oragnized all CSS properties for quicker parsing.
  • Optimized – Reduced filesizes and number of files used in Site Options Panel.
  • Miscellaneous bug fixes.

Helpful Links:

Hope you enjoy :)

Cheers

How do you change the color of this to be different than theme color? Lets say the theme is default BLUE but I want these words in the picture to be RED. I have attached a picture to show the words I want to change color. How do I change it? Which Css file?

https://www.evernote.com/shard/s232/sh/07b9f305-9e27-4299-884d-385700663e93/d986e32af32f17caf2b0ede57c618c4e
TrueThemes

Sure thing my friend, we’re happy to help.

The text in the screenshot can be changed with a small bit of Custom CSS.

Simply grab the code below and add it to the ‘Custom CSS’ section of Sterling’s Site Options Panel.

‘Custom CSS’ is located under: Appearance > Site Options > Styling and CSS > Custom CSS

(adjust color as necessary)

p.callout-heading {
color: #000000;

Thank you :)

yeraycd Purchased

Any major update for this theme like Karma theme did?

TrueThemes

Hi There,

A nice handful of additions have been made to the Sterling theme but not massive overhaul like Karma upgrade.

Full changelog details outlined here: https://support.truethemes.net/?knowledgebase=sterling-changelog

Thank you :)

Hello. I have purchased your Karma Theme quite a few times and all my clients are very happy. I m as well because I like the way everything functions and the customer service. OK, enough kissing up. I have a question about Sterling, and if it would be possible… Is it possible to have the main navigation under the logo instead of to the right? My client has to many pages they would like to show as the main nav. They would fit if the menu bar could be beneath. Thanks.

Default-user

If I can’t get the menu bar below, would it be possible to make the page links be to lines so they will be shorter in length?

TrueThemes

Thanks so much for the kind words my friend :)

Yes, Sterling has a dropdown field in the admin panel which enables the easy selection of a centered logo. This option centers the logo and places the menu directly below it.

Love the preview of this theme. I am not a fan of sticky headers/menus/nav. Can this be disabled? Thank You Very Much.

TrueThemes

Yes the fixed header can be toggled on/off with simple checkbox in the admin panel.

Thank you :)

In the last version of chrome i see this error in the slider. http://prntscr.com/3asxwi Any idea?

Thanks in advance

TrueThemes

Hi,

Thank you for posting the screenshot, it’s very helpful.

The slider shown in the screenshot is LayerSlider plugin. Our team did not build LayerSlider plugin so we’re unable to provide bug support.

Kindly reach out to plugin developer for help with this fix. http://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin-/1362246

Thank you :)

You guys going to be retinal ready anytime soon?

TrueThemes

Hi There,

Yes much of the theme is already retina-friendly and future updates will continue to include further retina support.

Thank you :)

bvirtue Purchased

Hopefully a simple question. Is there a way to just show the social media icon only?

TrueThemes

(please see our response to your most recent question)

Cheers :)

bvirtue Purchased

Is it possible to eliminate the background of the slider image? I was able to do so, but it eliminated the image frames at the same time. How can I keep both?

thanks

http://www.strategicimages.com/wordpress/
TrueThemes

(please see our response to your most recent question)

Cheers :)

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