1493 comments found

bvirtue Purchased

I have another issue going on with my subscribe form in the footer. Why is the text white inside the boxes and the submit button not showing?

http://www.strategicimages.com/wordpress/
TrueThemes

Hi @brvirtue,

We’re very happy to provide assistance with your inquiries.

Please submit a Ticket on our HelpDesk so that our support team can gladly provide assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

short code button is missing :S

TrueThemes

Hi, we’re very happy to help.

Please ensure that the most recent version of Sterling Theme (version 2.2) is installed.

Updates to Wordpress 3.9 require most recent Sterling version.

Thank you :)

Hi, Today I went to my site and the tabs are broken. I believe one of our employees upgraded WP to 3.9

Any way for me to easily fix our tabbed content?

TrueThemes

Hi,

We’re glad to help.

This sounds like it is likely caused by caching issue or outdated theme version.

Kindly ensure to update theme to latest verison, clear web browser cache, and refresh the page.

This can also be caused by ‘caching minify plugin’ on the website. Kindly follow this article for more details: https://support.truethemes.net/?faq=website-lost-all-styling-after-install-or-upgarde-dropdown-menus-image-frames-or-testimonial-slider-not-working

Thank you :)

I just updated to wordpress 3.9, and the custom dropdown menus in tinyMCE don’t show up now. it looks like theres a change in the new version of tinyMCE of how plugins are brought in, but i can’t figure out how to do it. can you explain? thanks :)

Default-user

thanks, i didn’t realize there was a new version! is there any way you can tell me exactly what file changed? i made a ton of edits to the theme and unfortunately didn’t make it a child theme :P so i could grab the individual edits.

TrueThemes

Yes sure thing.

Full details of the changelog can be found here: https://support.truethemes.net/?knowledgebase=sterling-changelog

Thank you

Default-user

thanks!

The boxed layout is broken when not using responsive. Also the widget area is limited to 190-200px wide, most theme widget areas give at least 250px width.

If you use the boxed layout with non-responsive, and use a widget wider than 190-200px, the theme looks horrible on mobile.

Can we get this addressed in the next update please? This is a big problem.

TrueThemes

Yes sure thing my friend.

We’re working on this issue now and we’ll respond to your support ticket as soon as we’ve got the solution.

Thank you :)

bigfootweblabs

Thank you for the very fast response and the temporary fix that you just sent to me! ISSUE RESOLVED! I look forward to the next release! GREAT SUPPORT here with this theme, very satisfied! Great work!

TrueThemes

You’re very welcome!

Thanks so much :)

vyrgul Purchased

Hi Sterling team, I have your theme in my Blog: http://net-dinheiro.com

I want change my h1, h2, h3, h4 to bold, but i can`t.

I try change at style.css but nothing works. Can you help me to solve this?

Thanks, AdrianoRamos

TrueThemes

Hi,

When looking at the source of the website we see that the wrong CSS code is entered.

Simply be sure to remove the “pre” tags from the CSS.

The code entered into Custom CSS section should start with “h1” and end with “}”

If you require any assistance with this we are very happy to help. Please submit a Ticket on our HelpDesk so that we may log into the website and add your custom code. Please include temporary login details when submitting the Ticket.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user
vyrgul Purchased

Hi again team, I apreciate your help. however I put the code the right way (like you say), and is not working to Chrome and Opera. This works only to Firefox.

This is normal ? maybe I need change the code?

Thanks for your help again.

TrueThemes

Hi,

We’re happy to help you with this.

We’ll just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Before I buy the amazing template I would like to know if it is possible to keep the menu static and not moving while I navigate through the website. The menu is constantly coming together with me while I am scrolling down.

TrueThemes

Hi There,

Yes the menu is easily adjusted with a checkbox in the built-in admin panel.

Currently it is set to “fixed” which will stay at the top of the site while scrolling down. A simple checkbox allows to “un-fix” the menu which will leave the menu at the top and not follow as you scroll down the site.

Thank you :)

seanie Purchased

I just downloaded the most recent version of Sterling and I am getting some 403 when installing Layer Slider. Why is that? It was working fine on my localhost. Please advise.

TrueThemes

Hi There,

Sometimes certain web servers have disabled the ability to install files (the plugin files) from an outside server (the plugin gets installed from our Secure Amazon server)

We’re very happy to manually install this plugin for you.

Please submit a Ticket on our HelpDesk including details of the error along with temporary login details to the website and we’ll get you all squared away.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

I am having an issue when going to a category listing page. So a link like /category/categorytitle.

In this mode, the menu as well anything I have in the header is not displayed.

TrueThemes

Hi There,

We’re happy to help you with this.

Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Is there a way to disable the slider on mobile devices (or at least on 480px and below)? i cant seem to find the right code to make it work.

TrueThemes

Hi There,

A ‘slider disable’ feature is not a built-in feature however a bit of CSS can offer an alternative such as only displaying a ‘static banner image’ on mobile device.

Please submit a Ticket on our HelpDesk so that we can gladly provide additional guidance on this.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi there,

I’ve upgraded to Sterling 2.2 and Wordpress 3.9 as well as disabled WP-Edit and all other visual/WYSIWYG editors and cleared my server/site/browser cache, and I’m still not seeing the ’+’ in my editor to drop in shortcodes.

In addition to support regarding the button, do you also have a cheat sheet listing all over your shortcodes and parameters?

Default-user

Sorry about that, I disabled ‘Visual Shortcodes’ thinking it was a 3rd party plugin, not realizing I needed it active to get your shortcodes working.

yeraycd Purchased

Are you planning to release a mayor update like KARMA theme did?

TrueThemes

Hi There.

We’ll be rolling out smaller updates to Sterling however in the long run it will be many new features.

Cheers :)

Hello. I am trying to see you demo site using IE8 but it is all broken. It works fine in Chrome.

Is this only in my computer, or would it be for all computers using IE8??

TrueThemes

Hi There,

Sterling renders nicely in IE8. Perhaps it is related to “compatibility view” being turned on?

Hi, is this theme fully compatible with GeoDirectory? http://wordpress.org/plugins/geodirectory/

For me fully compatible means that the theme style overrides the original plugin styles and integrates it… If not, would you consider integrating it?

Thanks,

TrueThemes

Hi There,

Thank you very much for your interest in the Sterling theme.

Sterling will very likely work nicely with that plugin however the theme has not been built specifically for that plugin and no style overrides.

We will play around with the plugin a bit more and consider adding styling for it in future release.

Thank you :)

aryanon Purchased

Very friendly and fast support. The theme itself is powerful enough but it would mean nothing without these guy’s dedication and sincerity.

Thank you truethemes.

TrueThemes

You’re very welcome my friend! Thanks for the kind words! :)

Hi. Is there any RTL support in this theme like Karma?

TrueThemes

Not at this time. Thank you

Hi, I’m using the shortcode “blog_posts” to display posts from a specific category. Is there a way I can have pagination in this shortcode, so only let’s say 15 post appear and then I could have a next and previous button with page numbers. Or is there another way to display the posts from a specific category in a page with pagination? Please let me know and thanks so much.

TrueThemes

Hi There,

Apologies my friend but pagination is not currently available option within the blog_post shortcode.

Thank you :)

webjz Purchased

I wanted three columns like 1/4 -2/4/ -1/4 1/3- 3/5 -1/5 1/6 -4/6 -1/6 How Can I achieve this? This I need badly.

TrueThemes

Hi There,

These custom column combinations are not currently built into the theme.

They can be achieved a number of different ways, all depending on your desired outcome. For example, HTML div’s can be used and then the CSS can be defined for those div’s within the theme.

We’re currently unavailable for custom coding work however if you’re in need of professional coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Thank you :)

Hi Everyone, :)

We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.

If you’ve already purchased Karma and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.

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Thank you, we look forward to serving you!

TrueThemes

I am interested in purchasing this theme and have a couple of questions. 1. I want to put a sizable phone number in the header or top header and email. Can the theme accomodate this and respond correctly to all devices. 2. I want a contact form down the right side of every page. Will the theme support this? Thank you!

TrueThemes

Hey There,

Thanks so much for your interest in the Sterling theme.

As per your questions:

1. Yes. The “top-left” and “top-right” areas about the menu/logo are widgetized regions and can accept text widget or any of the other 10 or so wordpress widgets.

2. Yes. However for a contact form to be on right side of the page you will need to use the “Right Sidebar” page template for each page on your site. Another great option will be to put the contact form in the footer of the website. This is very easy to do.

Thank you :)

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