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hello guys! How can I edit the sequence of the jquiery posts (of the slider)?
Thanks! PS: Having so much fun designing the page, the template is awesome
Sure thing my friend,
Here’s a HelpDesk article outlining full details for jQuery slider post modification: https://support.truethemes.net/?faq=re-ordering-gallery-posts-sterling
All product support is conducted via our TrueThemes HelpDesk. If still requiring support for the original question or any additional questions in the future we are incredibly happy to help.
Kindly use the links below to submit question(s) a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution.
Training Videos | FAQ | KnowledgeBase | Submit a Ticket
Hi, Where can I find some support/help? This is a great theme and it looks great on my desktop computer but on my iphone there is a big space in the banner section, any clues?
Here is the link to the picture of what I am talking about.
Hi There my friend,
We’re incredibly sorry for the long delay in response time here on ThemeForest. I’ve recently returned home from hospital and the comments section was left unattended during my absence.
Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.
If still requiring support for the original question we are incredibly happy to help.
Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.
Hello. I’m looking your site for a small business client. I don’t know a lot about “framework” sites except for catalyst/dynamik theme that I inherited from another agency. With that I believe you pay once for the framework license and then again for every theme you use (less than $55 I think).
Is this the same or does your price give me everything I need for the WP site.
Thanks in advance.
Thanks for the non-reply. The first thing I look for in selecting a theme is support response time. I realize I’ve not purchased yet, but this was a simple question and would have led to a sale. I’m going elsewhere for my theme.
Incredibly sorry for the long delay in response here on the ThemeForest comments section.
It is my duty to respond to comments here on the boards and I’ve just recently returned from 3.5 weeks in hospital. This was completely unplanned and so unfortauntely left us without a backup plan for faster response times.
Please note that once purchased, our TrueThemes HelpDesk is manned by 2 of our other employees who have been rock-solid and active during my absence: https://support.truethemes.net
I completely understand your decision and wish you very well on your theme finding and website project.
Just in case you’re still interested, here is response to your original question:
The “Regular License” ($55) enables you to use this theme on one website/domain. To use the theme on multiple websites an additional License will simply need to be purchased for each of those websites.
Hello, I posted a question last week but got no reply. I am trying to change the order (sequence) of the Jquery slider post on the main page . Please help!
My sincere apologies for the delayed response here on the ThemeForest boards. It is my duty to respond to requests here on ThemeForest and I have just returned home from multiple weeks in Hospital. I’m greatly sorry for any inconvenience and it is our promiseas a company to better prepare for this type of situation in the future.
In response to your question, here is an article from our HelpDesk outlining details for re-ordering the posts on main slider: https://support.truethemes.net/?faq=re-ordering-gallery-posts-sterling
Our dedicated support team has been here during my absence and can be reached for any and all theme support needs.
Kindly use the links below for future support requests and we are more than happy to take great care of you.
Hey Truethemes, Love your work. Just wanted to report a minor bug.
The Social media widget shows the email icon even if it is totally blank.
Hope you get it fixed in the next update.
Thanks so much for this man – we’ll definitely get this fixed.
We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.
If you’ve already purchased Sterling and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.
do you offer free installation for this package? i want to buy this theme badly but i dont want to go through installation process since i have to focus in my core product. i am only asking you to setup the site as it seems like in demo… i will edit the content later by myself
We do not offer free installation at this time.
Sterling does however come with a complete set of easy-to-follow training videos. These videos will guide you through the entire setup process and you’ll find that replicating the live demo site is done within only a few minutes.
Here is a link to the training videos: http://vimeopro.com/truethemes/sterling-wordpress-theme
Thank you so much for supporting our products
Hello, pre sales question;
i have read that the Revolution slider is not working on this theme is this true?
Thanks so much for your interest in the Sterling theme.
The Revolution Slider works well on this theme without any issue.
Is it possible to install BuddyPress on this theme?
We’ve got a “BuddyPress Child Theme” which is a “Sterling Child Theme” that includes special files and CSS specially for BuddyPress.
Sterling works seamless with BuddyPress.
We’re very happy to freely give you this buddypress child theme. We’ll also be including it directly in the download package on the next update release for this theme.
Testimonials not displaying correctly inside one third column – see under video on this page: http://brinkhrv.com/heatrecovery/
What’s the solution?
Never mind. It was a css issue and I have fixed it with some custom css.
Excellent. We’re happy to hear all is well.
If still experiencing any issues we are very happy to provide additional assistance.
Simply submit a Ticket on our HelpDesk so that we may replicate any future issue(s) and provide a rock-solid solution(s).
Sterling version 2.2.1 has just been released and is now available for download
This version includes free Revolution Slider, mobile device optimizations, script updates and miscellaneous bug fixes.
Overview of Changes:
Hope you enjoy
I saw an update recently. Where can I find a copy of the changelog?
Sure thing my friend, here you go: Sterling Changelog
Fantastic. Thank you !
hi there. what google font do you use in your demo theme?
The demo site has the “Pro Design Skin” checkbox selected – this is located under the “Styling and CSS” section of Sterling’s Options Panel (Appearance > Site Options)
“Pro Design Skin” pulls in the ‘Open Sans’ Google font and applies a variety of our recommended CSS adjustments (padding, margins, font-sizes, etc)
Is it possible to disable the menu from hovering when you scroll down the page?
Thank you very much for your interest in the Sterling theme.
Yes the “sticky menu bar” can be easily toggled on or off with a simple checkbox within Sterling’s Options Panel.
Great theme! I am developing this for a friend who purchased the theme. I have installed Revolution Slider and would like to use it on my homepage. Is there anyway to get rid of the banner on my homepage so just the revolution slider appears?
I am trying to achieve the full width slider like in your support docs but with no luck, lol.
Sure thing my friend, we are very happy to help you with this.
All of our Product Support is conducted via our TrueThemes HelpDesk.
Kindly submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
I appreciate the response but I cannot start a ticket as my client that has the purchase code is on vacation for the next while, sorry. Below is a link to my site, I just need the slide (Revolution) to be full width, not inside the red background “banner”. Is there any other way I can communicate with you on this matter. I have tried the documentation but cannot make it work.
Yes sure thing no worries.
Please check for the following items:
1. Ensure to enable “full width mode” when editing the home page. Here’s a screenshot of this checkbox option: https://dl.dropboxusercontent.com/u/7008416/_screenshots/sterling-slider-full-width.png
2. If slider doesn’t go full width after #1 then it’s likely that the particular Revolution Slider is not set to full width. Access the Revolution Slider Plugin’s settings and make necessary adjustments to turn the slider into full-width Slider.
Please let us know if anything else we can do to help.
Thanks for the reply. Do you have an email address I can send you temp access to my site, these setting are still not working. I have even set the Revolution Slider to full width. Thanks for the quick replies!
Yes sure thing: info[at]truethemes.net
Sorry to bother you again and thanks for the help earlier. I still have not figured out if it is possible to remove the site “banner” from behind my full width slider like in your documentation. Can you help?
I’m assuming this is not possible.
Yes sure thing. We’ve logged into the website and added a bit of custom CSS to remove the padding. Full details just sent via email.
Hi, I got a problem with a third party plugin. I asked the support for help. These guys answered very quicly : problem solved. Is it surprising ? ... no, every time I needed TrueThemes support, they did a great job. I just felt the need to say thanks …
You’re very welcome my friend
Thank you so much for taking the time to say thank you.
Can I change the timer of Testimonial? How I can do it? Thanks
Yes sure thing.
Here’s an article on our HelpDesk outlining the full details: https://support.truethemes.net/?knowledgebase=change-the-testimonial-slider-speed
Please clarify below queries.
1) Using this theme we created the sitehttp://promicom.com.my/promicom_wp/ . While scrolling through the page content the top menu also get scrolled up. But in your demo the top menu is not scrolling up. How can we give the same effect.
2) While viewing in mobile devices we cant able to differentiate parent menu and child menu. is there a way to differentiate both
Sure thing my friend we’re very happy to assist you with your inquiries.
All Product Support is conducted via our TrueThemes HelpDesk.
Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution.
On my contactpage, in the sidebar, I want the same lay-out as your demo site, but I don’t want to load all the Demodata, I am very close to finishing this project only need the lay-out for the contactpage (sidebar).
Can you supply this for me?
Thunx a bunch mate
Sure thing Mark we’re happy to help
The Contact page on the demo site uses the “Right Sidebar” page template.
It has a “featured image” set and the sidebar contains Sterling’s Social Networks + Business Hours Widgets. This page is setup just like a normal page.
If still experiencing any issues we are very happy to provide additional guidance.
Simply use the links below to submit a Ticket on our HelpDesk so that our dedicated support team can provide any additional assistance.
Thank you very much.
Than I have one question left: Where can i change the widget files? So i can make adjustments to them, adding mobile phone number and deleting fax etc etc.
Thanks a buncho!
Can you tell me whether it is possible to change the position of the menu on this theme, i.e. move it to underneath the logo, on a separate line?
Yes sure thing, this is possible via a simple checkbox located in Site Options Panel.
Full detailed outlined here: https://support.truethemes.net/?knowledgebase=center-logo-and-main-navigation
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