1468 comments found

ritutis Purchased

hello guys! How can I edit the sequence of the jquiery posts (of the slider)? Thanks! PS: Having so much fun designing the page, the template is awesome

TrueThemes

Sure thing my friend,

Here’s a HelpDesk article outlining full details for jQuery slider post modification: https://support.truethemes.net/?faq=re-ordering-gallery-posts-sterling

All product support is conducted via our TrueThemes HelpDesk. If still requiring support for the original question or any additional questions in the future we are incredibly happy to help.

Kindly use the links below to submit question(s) a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi, Where can I find some support/help? This is a great theme and it looks great on my desktop computer but on my iphone there is a big space in the banner section, any clues?

Default-user

Here is the link to the picture of what I am talking about.

http://i62.tinypic.com/10gcxsy.png
TrueThemes

Hi There my friend,

We’re incredibly sorry for the long delay in response time here on ThemeForest. I’ve recently returned home from hospital and the comments section was left unattended during my absence.

Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.

If still requiring support for the original question we are incredibly happy to help.

Kindly use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue(s) and provide the most complete solution. Please include details of the error along with temporary login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hello. I’m looking your site for a small business client. I don’t know a lot about “framework” sites except for catalyst/dynamik theme that I inherited from another agency. With that I believe you pay once for the framework license and then again for every theme you use (less than $55 I think).

Is this the same or does your price give me everything I need for the WP site.

Thanks in advance.

Vic Hardy

Default-user

Thanks for the non-reply. The first thing I look for in selecting a theme is support response time. I realize I’ve not purchased yet, but this was a simple question and would have led to a sale. I’m going elsewhere for my theme.

TrueThemes

Hi Vic,

Incredibly sorry for the long delay in response here on the ThemeForest comments section.

It is my duty to respond to comments here on the boards and I’ve just recently returned from 3.5 weeks in hospital. This was completely unplanned and so unfortauntely left us without a backup plan for faster response times.

Please note that once purchased, our TrueThemes HelpDesk is manned by 2 of our other employees who have been rock-solid and active during my absence: https://support.truethemes.net

I completely understand your decision and wish you very well on your theme finding and website project.

Just in case you’re still interested, here is response to your original question:

The “Regular License” ($55) enables you to use this theme on one website/domain. To use the theme on multiple websites an additional License will simply need to be purchased for each of those websites.

Thank you :)

ritutis Purchased

Hello, I posted a question last week but got no reply. I am trying to change the order (sequence) of the Jquery slider post on the main page . Please help!

TrueThemes

Hi There my friend,

My sincere apologies for the delayed response here on the ThemeForest boards. It is my duty to respond to requests here on ThemeForest and I have just returned home from multiple weeks in Hospital. I’m greatly sorry for any inconvenience and it is our promiseas a company to better prepare for this type of situation in the future.

In response to your question, here is an article from our HelpDesk outlining details for re-ordering the posts on main slider: https://support.truethemes.net/?faq=re-ordering-gallery-posts-sterling

Our dedicated support team has been here during my absence and can be reached for any and all theme support needs.

Kindly use the links below for future support requests and we are more than happy to take great care of you.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hey Truethemes, Love your work. Just wanted to report a minor bug.

The Social media widget shows the email icon even if it is totally blank. Hope you get it fixed in the next update.

Thanks, D-L

TrueThemes

Hey D-L,

Thanks so much for this man – we’ll definitely get this fixed.

Cheers :)

Hi Everyone, :)

We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.

If you’ve already purchased Sterling and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.

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do you offer free installation for this package? i want to buy this theme badly but i dont want to go through installation process since i have to focus in my core product. i am only asking you to setup the site as it seems like in demo… i will edit the content later by myself

TrueThemes

Hi There,

We do not offer free installation at this time.

Sterling does however come with a complete set of easy-to-follow training videos. These videos will guide you through the entire setup process and you’ll find that replicating the live demo site is done within only a few minutes.

Here is a link to the training videos: http://vimeopro.com/truethemes/sterling-wordpress-theme

Thank you so much for supporting our products :)

Hello, pre sales question; i have read that the Revolution slider is not working on this theme is this true? Thanks

TrueThemes

Hi There,

Thanks so much for your interest in the Sterling theme.

The Revolution Slider works well on this theme without any issue.

Thank you :)

Hello

Is it possible to install BuddyPress on this theme?

TrueThemes

Yes,

We’ve got a “BuddyPress Child Theme” which is a “Sterling Child Theme” that includes special files and CSS specially for BuddyPress.

Sterling works seamless with BuddyPress.

We’re very happy to freely give you this buddypress child theme. We’ll also be including it directly in the download package on the next update release for this theme.

Thank you :)

Testimonials not displaying correctly inside one third column – see under video on this page: http://brinkhrv.com/heatrecovery/ What’s the solution?

Default-user

Never mind. It was a css issue and I have fixed it with some custom css.

TrueThemes

Excellent. We’re happy to hear all is well.

If still experiencing any issues we are very happy to provide additional assistance.

Simply submit a Ticket on our HelpDesk so that we may replicate any future issue(s) and provide a rock-solid solution(s).

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hey Everyone,

Sterling version 2.2.1 has just been released and is now available for download :)

This version includes free Revolution Slider, mobile device optimizations, script updates and miscellaneous bug fixes.

Overview of Changes:

  • New – Revolution Slider (now freely included with the theme)
  • New – Add Site Option checkbox to easily enable sticky mobile menu.
  • New – Custom child theme for use within BuddyPress Environment
  • Update – Metabox script updated to newly released version (1.0.0)
  • Update – timthumb-config.php reverted back to more stable setting, caching images in system temporary directory
  • Miscellaneous bug fixes.

Helpful Links:

Hope you enjoy :)

Cheers

Hello,

I saw an update recently. Where can I find a copy of the changelog?

Thanks :)

TrueThemes

Sure thing my friend, here you go: Sterling Changelog

Default-user

Fantastic. Thank you !

arch80 Purchased

hi there. what google font do you use in your demo theme?

TrueThemes

Hi There,

The demo site has the “Pro Design Skin” checkbox selected – this is located under the “Styling and CSS” section of Sterling’s Options Panel (Appearance > Site Options)

“Pro Design Skin” pulls in the ‘Open Sans’ Google font and applies a variety of our recommended CSS adjustments (padding, margins, font-sizes, etc)

Thank you :)

Hi,

Is it possible to disable the menu from hovering when you scroll down the page?

Victor

TrueThemes

Hi Victor,

Thank you very much for your interest in the Sterling theme.

Yes the “sticky menu bar” can be easily toggled on or off with a simple checkbox within Sterling’s Options Panel.

Thank you :)

Hello,

Great theme! I am developing this for a friend who purchased the theme. I have installed Revolution Slider and would like to use it on my homepage. Is there anyway to get rid of the banner on my homepage so just the revolution slider appears?

Thanks.

Default-user

Sorry to bother you again and thanks for the help earlier. I still have not figured out if it is possible to remove the site “banner” from behind my full width slider like in your documentation. Can you help?

Default-user

I’m assuming this is not possible.

TrueThemes

Hi Keith,

Yes sure thing. We’ve logged into the website and added a bit of custom CSS to remove the padding. Full details just sent via email.

Thank you :)

Hi, I got a problem with a third party plugin. I asked the support for help. These guys answered very quicly : problem solved. Is it surprising ? ... no, every time I needed TrueThemes support, they did a great job. I just felt the need to say thanks … :)

TrueThemes

You’re very welcome my friend :)

Thank you so much for taking the time to say thank you.

Cheers

Can I change the timer of Testimonial? How I can do it? Thanks

TrueThemes

Yes sure thing.

Here’s an article on our HelpDesk outlining the full details: https://support.truethemes.net/?knowledgebase=change-the-testimonial-slider-speed

Thank you :)

Subra66 Purchased

Hi

Please clarify below queries.

1) Using this theme we created the sitehttp://promicom.com.my/promicom_wp/ . While scrolling through the page content the top menu also get scrolled up. But in your demo the top menu is not scrolling up. How can we give the same effect.

2) While viewing in mobile devices we cant able to differentiate parent menu and child menu. is there a way to differentiate both

Thanks

TrueThemes

Sure thing my friend we’re very happy to assist you with your inquiries.

All Product Support is conducted via our TrueThemes HelpDesk.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi,

On my contactpage, in the sidebar, I want the same lay-out as your demo site, but I don’t want to load all the Demodata, I am very close to finishing this project only need the lay-out for the contactpage (sidebar).

Can you supply this for me?

Thunx a bunch mate Mark

TrueThemes

Sure thing Mark we’re happy to help :)

The Contact page on the demo site uses the “Right Sidebar” page template.

It has a “featured image” set and the sidebar contains Sterling’s Social Networks + Business Hours Widgets. This page is setup just like a normal page.

If still experiencing any issues we are very happy to provide additional guidance.

Simply use the links below to submit a Ticket on our HelpDesk so that our dedicated support team can provide any additional assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

Thank you very much.

Than I have one question left: Where can i change the widget files? So i can make adjustments to them, adding mobile phone number and deleting fax etc etc.

Thanks a buncho!

Can you tell me whether it is possible to change the position of the menu on this theme, i.e. move it to underneath the logo, on a separate line?

TrueThemes

Yes sure thing, this is possible via a simple checkbox located in Site Options Panel.

Full detailed outlined here: https://support.truethemes.net/?knowledgebase=center-logo-and-main-navigation

Thank you :)

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