An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, TrueThemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from TrueThemes:

Hey there! We provide friendly one-to-one e-mail based support, through our dedicated Help Center. Also visit our Help Center for 24/7 access to Articles, Tutorials and High Definition Training Videos:

TrueThemes Help Center

Thank you, TrueThemes

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

When I try installing the theme I get an error saying the style.css stylesheet is missing. How do I fix this?

This is a common error which happens when you try to install the entire download package from ThemeForest rather than just the theme itself.

To fix this error you will simply need to re-install the theme using the Sterling Theme file itself (

Here is an article on our KnowledgeBase outlining more details:

How do I format a link so that when a user clicks the link on their mobile phone it will automatically dial a phone number?

Here is a great article outlining how to properly format a link for phone dialing functionality:

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.