An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
What is the best way to receive support for this theme?
All of our Product Support is conducted via our TrueThemes HelpDesk.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
When I try installing the theme I get an error saying the style.css stylesheet is missing. How do I fix this?
This is a common error which happens when you try to install the entire download package from ThemeForest rather than just the theme itself.
To fix this error you will simply need to re-install the theme using the Sterling Theme file itself (Sterling.zip)
Here is an article on our KnowledgeBase outlining more details:
How do I format a link so that when a user clicks the link on their mobile phone it will automatically dial a phone number?
Here is a great article outlining how to properly format a link for phone dialing functionality:http://mobile.tutsplus.com/tutorials/mobile-web-apps/phone-number-links/
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.