An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, TrueThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from TrueThemes:
In many ways you could say that our main product is outstanding theme support. It’s what we work on the hardest. 90% of our staff is in some way dedicated to this process.
Purchase this Premium Theme with confidence in knowing that you will be fully backed by a dedicated team of amazingly friendly website professionals.
Need help with a product? Let us help you:
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
When I try installing the theme I get an error saying the style.css stylesheet is missing. How do I fix this?
This is a common error which happens when you try to install the entire download package from ThemeForest rather than just the theme itself.
To fix this error you will simply need to re-install the theme using the Sterling Theme file itself (Sterling.zip)
Here is an article on our KnowledgeBase outlining more details:
How do I format a link so that when a user clicks the link on their mobile phone it will automatically dial a phone number?
Here is a great article outlining how to properly format a link for phone dialing functionality:http://mobile.tutsplus.com/tutorials/mobile-web-apps/phone-number-links/
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.