An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
I pasted in the code from the file but it seems like the CSS styling is being ignored.
This may be because your text editor is interpreting the code. If you are on a mac make sure TextEdit isn’t set to rich text format by going to format > make plain text. If this still doesn’t solve the issue, you could try downloading a raw text editor such as text wraggler.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.