220 comments found

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

What is the font used in the slide texts on main page? Also missing the font for above the slide text.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Found the font used from your past replies. :)

However I ran into couple issues.

1. When viewing the site with iphone or ipad held vertically upright position. There is zero padding on either side of the screen. Words and images go to the edge of the screen. Not an issue when viewing in wide screen with device placed horizontally.

2. After uploading our logo 250×72 we would like to get it centered like how the social icons are to the right. However our logo sits right on top of the tag line. How can we move the logo up?

Help would be much appreciated. Cheers!

SkatDesign

Hi there,

1. Can you send me your url so I can take a look?

2. You want this to happen in the mobile version, right?

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
raesgo Purchased

Hi there, First let me say great theme, we love it!

We do have a slight issue however. Whenever I adjust a setting in Appearance/Stonex Options and hit save the whole site goes wonky (almost looks like it can’t find the style sheet).

I’ll post a link below so you can have a look. Any help would be very much appreciated.

Thanks a ton

http://www.raesgo.com/word/
SkatDesign

Hi there,

Make sure that when you go to the theme options > Styling there’s a color selected.

Cheers!

Default-user
raesgo Purchased

thank you for the quick reply. One more question (for now ;) where do I add the ‘Pacifico’ font you used?

Default-user
raesgo Purchased

Cancel that last request and replace it with this: How can I get the font you used for the header to show up?

Default-user
raesgo Purchased

Ya my fonts (body, headers etc.) are all messed up. They are not showing like your demo. If you could please help me out, I’d really appreciate it.

Thanks agian

SkatDesign

The “Pacifico” font cannot be used in the theme’s normal text. If you want to use it in your images you can get it for free from “Font Squirrel”.

Regarding the fonts, make sure that the file named “custom_styles.css”, from the “styles” folder, is writable. If the file hasn’t write permissions some of the changes you make in the theme options page won’t be saved correctly.

Cheers!

Default-user
raesgo Purchased

hello, me again :) I’ve looked for the “custom_styles.css”, from the “styles” folder as you have instructed me to do but I don’t see a file named that. I do have a “custom_styles.php” in the styles folder but no .css file named that?

Default-user
raesgo Purchased

for some reason it’s not picking up the fonts. I’ve inserted some custom css in the Custom css box in Options and that only kid of works in Firefox (not safari, or Chrome)

Please help…

SkatDesign

Sorry, the file is named “custom_options.css” not “custom_styles.css”.

Cheers!

Default-user
raesgo Purchased

I’ve checked the file and it is ok. For some reason it’s not picking up the fonts. I’ve inserted some custom css in the Custom css box in Options and that only kind of works in Firefox (not safari, or Chrome)

Please help…

SkatDesign

For some reason the file is not populated with your settings.

Try this:

Go to the theme’s folder > styles and edit the file named “custom_options.css”. Remove all it’s content. Save.

Now, go to the theme options page and click save and check again the file “custom_options.css” to see if it’s empty or not.

Let me know how’s going.

Cheers!

Default-user
raesgo Purchased

Ok i’ve done what you said. I deleted all the content on the “custom_options.css” saved then gone the the options page and hit save.

It refills the “custom_options.css” with the same content as was there before. This is probably why when every time I make a change to the option page that it reverts the style back to the Arial font.

Did I not do something right? Why does the “custom_options.css” file revert back to what it was?

Default-user
raesgo Purchased

Ya, the options page seems to be the problem. Every time it’s modified and saved, it kicks out the font styles

SkatDesign

That file fills with the custom options that you select in the theme options page. The file saves all the data correctly, but for some reason, on your website, the fonts are not saved.

Can you send me a test username & pw. on your website (through the contact form on my profile page) so I can take a closer look?

Cheers!

Default-user
raesgo Purchased

sent.

thanks for the help

SkatDesign

Fixed it.

Cheers!

Default-user
raesgo Purchased

Thanks a ton.

Great support!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
raesgo Purchased

Hi again, I’m just uploading some portfolio items and it seems that when I go to page 2 of portfolio items it give me a 404 error?

I’ve read through all the comments and didn’t really find anyone with a similar issue although I did try to purge the permalinks but that didn’t work either.

Can you help?

link is below, thanks in advance.

http://www.raesgo.com/word/portfolio/
SkatDesign

Hi,

Try to flush your permalink settings. Go to Settings > Permalinks and simply hit “Save Changes”. Then clear your browsers cache and try again.

Cheers!

Default-user
raesgo Purchased

hi there, ya, sorry, I tried that already and still isn’t working. Is it working for you, cause not for me.

Default-user
raesgo Purchased

The portfolio ‘Category’ sorting isn’t working as well. If i hit ‘branding’ to sort between ‘web’ and ‘Branding’ nothing comes up?

Please help me sort this portfolio out.

Default-user
raesgo Purchased

Soooo….I’m only able to get it to work using the default permalink structure. If I change it, it goes back to the 404 error. On a diffferent note, how do I add the small text under the page name in the Main nav like you have in the demo?

SkatDesign

Hi,

I don’t know how to help you further. It seems the problem is related to the permalink settings. Try to rename the portfolio slug to “portfolio-page” instead of “portfolio”.

As, for the menu descriptions I see that you’ve figured it out how to set them.

Let me know how’s going.

Cheers!

Default-user
raesgo Purchased

Ok thanks. I actually havn’t figured out the menu descriptions. Those are there from your demo. My pages are the ones without a description underneath.

Can’t seem to figure out where to add them.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
raesgo Purchased

Hello, wondering if you could help with a little issue that has come up with my porfolio. It seems that some of the thumbnails are going haywire in Explorer. Could you have a look at the link below and let me know how I could fix the issue?

thanks a bunch

http://www.raesgo.com/?page_id=11
SkatDesign

Hi there,

Did you make any changes to the theme files? It seems that there is some additional code that is altering the portfolio code.

I’ve compared it with my demo page’s code and here’s the difference:


Original code:

<span class="img_shadow"> </span>

Your code:

<a img_shadow="" target="_bla</p> <span class=" href="http://www.nearnorthcustoms.com/">  </a>

Try to disable your plugins one by one maybe one is altering the portfolio file.

Cheers!

Default-user
raesgo Purchased

Plugin disabling didn’t work. Where is this code located so I can change it back to your original code?

Default-user
raesgo Purchased

The problem is that when I add an link or description to my portfolio items, it ends up breaking the page in firefox and explorer. Need to fix the code so I can add links and descriptions.

Default-user
raesgo Purchased

Hi can you tell me what file the above code snippet came from so I can change it back?

SkatDesign

I’ve made an in-depth search and here’s what you need to do:

Go to the theme’s folder and edit the file named “functions.php”. Now, go to line 601 and replace this:


$allowed_tags = '<p>,<a>,<em>,<strong>';

with this:

$allowed_tags = '<p>,<em>,<strong>';
</strong></em></p></strong></em></a></p>

Save. Done.

Cheers!

Default-user
raesgo Purchased

Perfect! THanks for the fix. and FYI the issue that tt801 posted below happened to me as well so I just used his fix so all good there too!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
tt801 Purchased

Hi,

Our website using the stonex theme has been functioning perfectly until this morning. Every time you try to load the site it partially loads then the screen goes white – any idea what could be causing this?

Many thanks in advance

Alex

SkatDesign

Hi there,

The thing is happening due to the latest update to the jQuery library.

Untill I upload the fix here’s what you need to do:

Go to the theme’s folder and edit the file named “functions.php”. Remove line 32 & 33, these:


wp_deregister_script('jquery');
wp_register_script('jquery', ("http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js"), false, '', false);

Save. Done.

Cheers!

Default-user
tt801 Purchased

Fantastic support as always, Many thanks.

Alex

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
rougie Purchased

^^Same issue as above, but we’re back online now^^ I really appreciate your quick response to this. Keep up the fantastic work!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
maxxmar Purchased

Hello, help me please. No theme, there is only the background. What to do? http://studio1707.pro/ Thanks.

SkatDesign

Hi there,

The thing is happening due to the latest update to the jQuery library.

Untill I upload the fix here’s what you need to do:

Go to the theme’s folder and edit the file named “functions.php”. Remove line 32 & 33, these:


wp_deregister_script('jquery');
wp_register_script('jquery', ("http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js"), false, '', false);

Save. Done.

Cheers!

Default-user
maxxmar Purchased

Thanks, it worked!!!

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States

Hey there! Great theme! Can’t stress that enough! (If anyone is wondering about getting it, don’t hesitate. Minor tweaks, conflicts and needs happen with ANY theme, believe me… this one is actually VERY friendly). anyway, have a couple of issues that I was hoping you could help me with:

1) Page—> http://www.contractorsinorlandofl.com/contact-contractors-in-orlando-fl/

the googlemap id shortcode I am trying to use does not seem to work anymore… I am using…

[googlemap id=”25” width=”840” height=”330” address=”Winter Garden” latitude=”28,58” longitude=”81,29” zoom=”10” popup=”Randall’s General Construction, LLC | 407.900.2500 | CALL US NOW!”]

I have swapped out the commas for periods, added a negative for longitude. Nothing works. Curious. More on that in a second…

2) Page—> http://www.contractorsinorlandofl.com/expertise-contractors-in-orlando-fl/

I am using the plugin ‘thinkbox ts’ from CodeCanyon. Have been using it forever. Has worked on your theme with no problem. Flawless. Until I updated your theme a few days ago. As a matter of fact, all three of these issues started right after that, and I have simply not been able to figure them out. :(

you can see on this page that the Thinkbox TS plugin must be encountering some kind of js or jquery conflict. Best way to make sure jquery being used by your theme is non conflicting? Thoughts?

3) Page—> http://www.contractorsinorlandofl.com/gallery/

On this page I am using two plugins…

- SLIDER PRO

and

- Thumbnail Scroller

both from CodeCanyon. and both seemed to work with your theme flawlessly until I updated. :(

now it seems none of these plugins work. I have deactivated my various security plugins (was using WP Firewall 2 – but it never seemed to conflict before – anyway, deactivated now)

wondering if you can help here?

Thanks (I know that these third party plugins are not your work, BUT… they DID work perfectly with the theme prior to updating, so just wondering if you’ve heard of this sort of thing happening and can help…)

thnx

SkatDesign

Hi there,

I think this is happening due to the latest update to the jQuery library.

Go to your TF account and download the theme again. Now:

- replace the file named “functions.php” with the new version one.
- In the “js” folder replace the files “contact-form.js” and “contact-form-widget.js” with the new version ones.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
raesgo Purchased

Hey Oh, hi again. Just want you to know your support is really awesome!

Have a tiny issue on my homepage

http://www.raesgo.com/

The orange ‘talk to us’ button doesn’t seem to take users to the contact page like I want it to. I have also tried recreating the button on a different page to see if it works, and it does. I used the same shortcode and put it in the ‘Intro Content’ box in the theme options but doesn’t seem to work.

Can you take a look for me?

Thanks mil

SkatDesign

Hi there,

How did you insert the button attribute. If you wrapped it in quotes (“) try without.

Example:


Instead of:

link="http://www.yoursite.com" 

put:

link=http://www.yoursite.com

Note: Make sure that you always write your urls with “http://” in front.

Cheers!

Default-user
raesgo Purchased

Perfect. Once again…thank you ;)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
bluclay Purchased

My theme now shows up blank. Any reason why? I even changed to one of the generic WP themes and everything showed up fine but switched back to stonex and nothing. http://www.chemdryofsnv.com

SkatDesign

Hi there,

Go to your TF account, download the latest version of the themes and replace the files:

“functions.php” from the theme folder, and “contact-form.js” and “contact-form-widget.js” from the “js” folder with the new version.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

My website using your theme has been great! But all of a sudden my whole website has gone blank while using your theme. Please help me fix this issue.

Website: sociablesurfer.com

Please Help!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Never mind just read the message above me and made the corrections. worked like a charm :)

Thanks again for the great instructional help :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! How do I add a vimeo video in the homepage slider? Thanks!

SkatDesign

Hi there,

It is not possible by default. The slider files requires some adjustments in order to make it video compatible.

Cheers!

Default-user

Is there a way to put a video in the slider?

SkatDesign

It’s possible, but you’ll need a developer because it needs some work to do it.

Cheers!

Default-user

Hi! How come my vimeo video isn’t showing up in my homepage? www.ideaorchardmedia.com

This is what I put in the custom content section: [one_half_last]

Watch our Demo Reel

vimeo id=”49535840”
SkatDesign

Try to insert the id attribute without wrapping it into quotes (“).

Example:

id=49535840

Cheers!

Default-user

Thanks!

Default-user

May I know how I can put vimeo videos in the featured homepage slider? It would really help if we could put videos in the slider. Thanks!

Default-user

Hi! may I know how to make the navigation buttons at the bottom of the profile page work? thanks!

http://www.ideaorchardmedia.com/portfolio/#!prettyPhoto
SkatDesign

I the theme options page > Portfolio you can set up the number of portfolio items to display on the page.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
SirZine Purchased

Hello,

We have some troubles with the Gallery feature. The images open in a new window, we can’t look through all the pictures like in the example you have given…

Also the image are completely transformed and wrongly scaled.

Can you help us out?

Thanks in advance.

SkatDesign

Hi there,

Can you send me your url so I can take a look?

Cheers!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi Mod,

How do I get the Intro_slogan to work? Thanks!

SkatDesign

Hi there,

When you create a new page you can find a box, right under the editor, named “Page Slogan”.

Cheers!

Default-user

Hi sorry, Im confused, What Page do I add it to?

SkatDesign

Every page that you create (from your WP dashboard > Add Page) will have that option under the editor.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I just downloaded your theme and think its looks great in the Live Demo. However, I’m very new to wordpress and using themes, do you have any instructions somewhere I can follow for editing this theme? Sorry if this is such a newbie question.

SkatDesign

Hi,

You can find the documentation found in the help folder inside the archive you’ve downloaded > index.

Cheers!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

HI Mod,

Also, How do I remove the blog posts and sidebar from the front page. I have the Homepage content section enabled and nothing is working. Thanks!

http://www.dnacreativedesign.com
SkatDesign

Hi,

You must set up a static front page using the “Homepage” template.

If you don’t know how to do it make sure you read the documentation found in the help folder inside the archive you’ve downloaded > index.

Cheers!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years

I’m having some trouble with a website I have this theme loaded on. The site flashes and then goes to white. www.elabogadoperro.com

When I use a different theme everything displays normally, I just updated to WP 3.5, but the issue was happening before that. Site was working fine and then all the sudden started acting up. Haven’t touched anything.

SkatDesign

Hi there,

If you didn’t make any changes to the theme simply download the latest version of the theme and overwrite the old one.

If you did any changes replace just the files “functions.php” from the theme’s folder and “contact-form.js” and “contact-form-widget.js” from the “js” folder.

Cheers!

Default-user

I had made changes, so I replaced those three files and the site loads now, but if I click to go to any of the pages on the site I get an error. Also, when I’m logged into admin, I can’t even pull up the edit page screen

SkatDesign

Hi there,

I’ve checked your website, but that is not a problem related to the theme. It seems more a permalink problem. Try to flush your permalinks by going to Settings > permalinks and click “Save Changes”.

Cheers!

  • Australia
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
razzc Purchased

Hey how you going? :) I was wondering if you ever got my emails regarding the white screen I’ve been getting on my client’s site. Yesterday I also, emailed you WP credentials.

Thanks. :)

SkatDesign

Hi there,

Yes, I’ve sent you a reply yesterday. Did you receive it?

Cheers!

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