An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, indiqo, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from indiqo:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- General advice regarding setup and installation questions
- Customization and installation services
- Support for third party software and plug-ins
In general: Please feel free to get in touch with me whenever something should be wrong or if you should have any kind of question. No matter what it’s about, I usually do my very best to help out, find a suitable solution and will see what I can do.
I try to reply within 12 hours or less if I’m in my office, but it might take a bit longer occasionally. Rest assured though that I keep my eyes on my inbox most of the time.
Please sign in to contact this author.
Frequently Asked Questions
Does this theme work with WordPress or WooCommerce?
Well, I frequently receive questions like this and unfortunately have to let you know that it doesn’t work with WordPress (yet).
The item you can see here is a theme created for an e-commerce solution called Shopify (http://www.shopify.com) which is a hosted platform and requires monthly payments.
Even though a WordPress version of Storefront is already in production, the one you can see here does just work with one single system and that is Shopify.
After all, it’s listed within the “Shopify” category and I even mention it within the name of the item itself.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.