An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, indiqo, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from indiqo:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • General advice regarding setup and installation questions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

In general: Please feel free to get in touch with me whenever something should be wrong or if you should have any kind of question. No matter what it’s about, I usually do my very best to help out, find a suitable solution and will see what I can do.

I try to reply within 12 hours or less if I’m in my office, but it might take a bit longer occasionally. Rest assured though that I keep my eyes on my inbox most of the time.

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I use this theme in a WordPress multi site environment?

Yes, the theme works perfectly fine using WordPress’ multi site feature and it also doesn’t include any hard coded contents which can’t be modified via the theme options on a per site basis.

The WP e-Commerce plugin officially seems to support it as well and so you shouldn’t have any problems using it for that purpose.

Did you include shortcodes?

No not yet — I strongly believe that it’s important to focus on quality instead of quantity and don’t think that spending time on too much unnecessary clutter would be a good decision.

I’ve been working on many client projects before and some of these already picked a theme created by somebody else which just needs to be modified. While working on these, I quickly noticed that it can be a real pain if there are too many features to work with and things got complicated quickly at least if you’re trying to achieve a quality result.

That said, as with any of my other items released here on ThemeForest, I tried to keep anything as clean and easy to maintain as possible and so I just added essential theme options to this theme so far which should be sufficient to customize everything to your needs.

However, please feel free to send me an email if you think you got a really useful suggestion for a shortcode — I might add a few of these to the theme in the future, but out of the box it was more important to me to focus on quality features instead.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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