An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeCatcher

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeCatcher:

We provide support for our items by multiple methods:

We will answer all questions or comments! We aim to respond to all messages within 24 hours on weekdays. It is possible on weekends you may not get a response until Monday morning.

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How can I keep the header in a fixed position?

Hi, Add the following CSS into the bottom of the main style sheet.

#header-outer {
position: fixed;
width: 100%;
z-index: 1;
}

.content-outer {
margin-top: 145px;
}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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