Can we set pages instead of posts?
I face a problem with the Youtube background video.When I put a video to play as a background and I choose the repeat mode when the video finishes I see a frame for half a second from the youtube that shows the squares with the relatives videos (it is the videos in squares we see when our video ends at youtube) and after that my video starts over again and at the end of the loop again I see the squares from YT.
Also please let me know if it is possible to add more pictures at the background slideshow
Is there any support or you sell a theme and then you disappear?The sticky articles doesn’t work.It shows all the articles instead of the sticky ones at the front page!!!
Hi creaturesgr, i haven’t disappear. Your ticket is only 2 days old. Support replays may take more then few days. Please check your ticket
I have send you a reply to my ticket.Lets hope it doesn’t take again a few days for your reply because I don’t have the luxury to wait two days for each question I have.
I have sent you a ticket 3 days ago.Please let me know
Eight days, the ticket is open and no reply.I will have to ask for a refund.The support is terrible!!!
Hi creaturesgr, please check your ticket
check my ticket again,the solution you send me isn’t working.I don’t want to wait a week to fix a problem.
how can I translate comments form?
“Leave a Reply
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I have asked a few question in the support system but have not heard back in weeks. Are you still supporting your products? I really need your help.
Have you stopped providing support for your themes?
Hi Mark, Sorry for the delay i still provide support. Can you please paste your ticket ID here
Ticket: #385841 – “Image zoom size”
Ticket: #383256 – “SoundCloud”
Hi there. Any luck? Can you help me with this??
Hello I am considering purchasing this theme. I wanted to know can you instead use a different Homepage. Instead of the slider effect thing you have on the homepage? I talking making the homepage a more conventional type homepage and have the slider home as a 2nd page?
You know have the Homepage be the content with the widgets on the right or left (A page setup) I can think of a way but does the theme support that already as an option?
nevermind…..duh….. What I really need to know is custom colors. I see it only has set colors for the pages and posts. I want the option of my own color for a particular page or post.
Please answer my tickets. I have several left open. Especially ticket nr 428636. Thanks.
Hi hotspurfc, i have replied
I have created 5 support tickets over the past 2 days – any idea when you might be able to look at them?
Hi sammiej, i have replied to your tickets
2 still no reply, thanks
Hi. I have a query still open about the ribbon font (and also the picture in the circles) not being resposive; and another about the fact that the Woocommerce pages aren’t displaying (yes I have unchecked the lighbox) – both have been open a week now… Thanks in advance for your prompt attention.
Circle Posts not showing!, how can i fix it v2.5.1?
Hi Joana, please open support ticket at https://cray.ticksy.com
Mmm, my name is Jonathan* jaja, ok i’ll do
Sorry for that Jonathan
Seems to be a bug when saving a change via post quick edit – defaults all revert to square format and lose other selections…
Any plans for a custom video background per post? I think I can only upload a picture at present, right?
Please can you reply to ticket #462315 – having problems with Woocommerce compatibility.
Hi, Thanks for the great theme. I would like to re-enforce other comments about the woocommerce products pages not loading. I also suggest looking at opening and closing tags regarding this because I notice the widget not loading on product pages – It looks like a broken page.
When will this fix be updated?
Nearly 3 weeks ago I posed the question with no reply, sent support tickets to no prevail. As many buyers complain, and support lacking from author, I hereby request a refund. I cannot afford wasting money on something that doesn’t work.
Hi JoziStudio, please make sure that you use the suported by the theme woocommerce version. Please let me know if you expiriane this problems with the supported version. I’ll reply to your ticket shortly
How i can edit homepage with visual composer ?
Hi, I have left a ticket in ticket system. Please help me with this matter. We talked about it some time ago. Regards.
Hello could You please help me with ticket #428636 ? I was contacting You regarding this froms some timee. Regards.
is it possible to assign different scroll effects for different pages ?
HI MehmetTalhaAkhan, currently there is no such feature. It will require adding of additional post option
PLEASE ANSWER MY SUPPORT TICKETS! #545798, #557695, #564899
WHY BOTHER OFFERING SUPPORT IF YOU CANNOT DELIVER.. HIRE SOMEONE IF YOU NEED HELP! DON’T TIE OUR HANDS BEHIND OUR BACK AND HAVE US BEGGING FOR SUPPORT. PLEASEEEEEEEEEE! ACKNOWLEDGE!
Hi visualstylist, it’s clearly stated that i don’t offer support(updates and fixes are other thing) for this theme. Nevertheless i’m still helping my customers if they need help(not customizations). Can you please paste here your ticket number and i’ll look into it. Thank you!
Hi! Insert/edit link box NOT WORKING, I deactivate the plugins one by one and still the issue is there…Any thoughts? Thanks!
WPBakery – authors of Visual Composer have fixed this in the release 4.5.1and in order to fix it on their end, you would need to update Visual Composer to the latest possible version. that plugin came bundled with your theme, please update the latest version of Visual Composer. Thanks!
Hi visualstylist, Storyline comes with 4.7.4. This was fixed long time ago. Please update your visual composer to the latest version that comes with Storyline. Open support ticket at http://cray.bg and i’ll let you know the easiest way to do this
Hi, CrayThemes!! I’ve already submitted a Ticket #570154…I await your reply
I’m planning to buy this template. Can I try the theme for a couple of days before I buy the theme?
Thanks in advance.
Hi vivianneproven, thank you for your interest. Unfortunately envato doesn’t allow this
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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