300 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Why link on the page to another location on this same page does not work? And in general with the processing of links in this theme all the time there are any questions: from different highlights of menu items and to problems with direct transitions on the links :(

Default-user

UPD. And when will the update Visual Composer module?

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review your problem and help you :)

We will update theme later this week.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Please advise me – how to put Google map with marker on the entire width of the screen (like About us page)

QODE
QODE Author

Hi,

We have that option only for Contact page. There is Visual Composer’s google map shortcode, but without marker.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

How do I increase the width of the logo?

QODE
QODE Author

Hi,

You probably need to increase height by increasing Header Height in Qode > Header and Footer.

Qode

Default-user

Hi .. I don’t want to increase the height .. Just the width.

QODE
QODE Author

Hi,

width depends on image itself. I am not sure what the actual problem is. Can you submit ticket to http://qode.ticksy.com/ and include link to your web site so we understand the problem?

Qode

Default-user

Done!! Ticket: #243543

QODE
QODE Author

Thanks. Our support will take a look now :)

Default-user

Thanks!! I look forward to a speedy solution.

QODE
QODE Author

Thank you :)

Default-user

Friends! Still waiting for a solution

QODE
QODE Author

Thanks. Our support will take a look in the AM.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
punit4 Purchased

font awesome didnot work in firefox, plz help. website-www.lp.sirtbhopal.ac.in/mba

QODE
QODE Author

Hi,

You have this error message:

http://oohsite.com/sirt/landing/wp-content/themes/strata/css/font-awesome/fonts/fontawesome-webfont.woff?v=4.0.3

Can you check if that file exists there?

Qode

Default-user
punit4 Purchased

it is there

Default-user
punit4 Purchased

file exists

QODE
QODE Author

Hi,

This is actual error message:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://oohsite.com/sirt/landing/wp-content/themes/strata/css/font-awesome/fonts/fontawesome-webfont.woff?v=4.0.3. This can be fixed by moving the resource to the same domain or enabling CORS.

That means that your domain name is website-www.lp.sirtbhopal.ac.in and file is referenced via oohsite.com/sirt/landing. You have to have same domain there. You need to fix this.

Qode

Default-user
punit4 Purchased

how to enable cors.

QODE
QODE Author

I am not sure. Please ask your hosting to resolve this issue, as it’s server and web site setup issue.

Default-user
punit4 Purchased

thnx for resolving issue

Default-user
punit4 Purchased

i enabled it but not working on internet explorer , plz have a look at the url – www.lp.sirtbhopal.ac.in/mba main menu placement didnot work properly in internet explorer. plz suggest.

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com and include WP admin access so our support can take a look and help you.

Qode

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States

I have used your theme and overall am very satisfied with it – however we are having some issues with the videos not loading on all browsers. I outsourced the video conversion and they assured me they used all the correct codecs in the 3 different videos required for your Qode slider.

When I open the website, www.directview.com on Google Chrom on my windows 8.1 laptop the home page video doesn’t load. I just get the spinner. However, when I open that home page on my Windows 8.1 desktop computer using the same version of chrome it loads just fine.

Another complaint by the client is that the pages seem to load slowly, but other sites on the same server are loading just fine….could this be something within your template that is slowing down the load time??

Please help as we have already gone live and the client is VERY unhappy….

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review your setup and help you :) Please post ticket ID here.

Qode

dweisenburg

Ticket: #245091 – thank you for your help with this

QODE
QODE Author

Thanks. Just assigned it :)

dweisenburg

I still have not heard anything on my ticket (Ticket: #245091) and it’s been 24 hours since any one of your helpers has posted anything to my comments and 20 hours since my last comment to them to pls assist with placing the coding in the .htaccess file as I do not know how to do that. PLEASE HELP!!! I need this fixed TODAY! Thanks!!

QODE
QODE Author

Our support stuff has just replied to your ticket :)

Qode

dweisenburg

The problem is that I don’t want to mess anything up when I try to go in and mess with the .htaccess file. Can you guys not do that for me? As I am not a coder….I need this fixed please….

QODE
QODE Author

Hi,

we have replied to your ticket. We will keep our conversation there if that’s ok with you :)

Best Regards

Qode

dweisenburg

I’m still waiting to hear back….on my ticket

dweisenburg

OK – I know you said to keep the conversation on my ticket but it’s been a few hours since someone has replied to me and I’m still waiting to hear back. I am posting here because I seem to get more of a response when I do. I’m sorry but the client has already called me today complaining that it has still not been resolved. Thank you very much for your assistance.

QODE
QODE Author

Hi,

sorry for little late response. We have responded to your ticket.

Best Regards

Qode

dweisenburg

Hello! I posted more comments on my ticket on Friday and still haven’t heard anything back. I understand you probably took the weekend off , but this really needs to get resolved. The client is VERY unhappy and it’s really coming down on my shoulders here and I am totally reliant upon you to handle this.

QODE
QODE Author

Hi,

we will address your issue tomorrow AM to our developers and we will try to solve it.

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi…when I add an header image say of dimention 1620X400 and the result image is cropped. I think it something to with the responsiveness. can you tell me the exact settings that I should use to avoid this cropping?

QODE
QODE Author

Hi,

could you send us a link to the page where you have your issue?

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

@ the author: do you have by any chance an overview of the icons (picture with name) included in the shortcodes? its a bit “fishing in the dark” if you have only the icon names. Thanks!

QODE
QODE Author

Hi,

thanks for your note. Our theme is using Visual Composer plugin for page building and unfortunately Visual Composer dropdown element isn’t allowing anything except text to be added to it. We will consider improving this part of our theme. Here is a link to the complete list of available icons http://fontawesome.io/icons/.

Best Regards

Qode

Default-user

great, thanks, this helps

QODE
QODE Author

You’re welcome :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, do you have any news about the theme update? You see, your last predictions were kinda wrong…

QODE
QODE Author

Hi,

Yes, sorry for that, updates have been delayed for next week.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

How can I put a portfolio page on the menu and the categories of portfolio in the menu children?

QODE
QODE Author

Hi,

first you need to create your pages that have portfolio list shortcode added with chosen category. After you have created your pages you need to go to Appearance -> Menus and add parent menu item and all created portfolio categories pages as it’s child items.

If you have any issues setting this up submit your ticket to http://qode.ticksy.com/ and our support staff will give further instructions. :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Licerea Purchased

Hello, I want this theme but I need to know if I can use different prices with “Pricing tab” element in different pages; or else if I have to use the same prices in the Pricing tab, use the page that use.

I mean, Some themes dont allow you to put different prices because it detects only a price tab.

Please, I need help! Thanks a lot!

QODE
QODE Author

Hi,

thanks for your interest in our theme :)

Pricing table is a schortcode that you can put on any page with different informations, including price.

Best Regards

Qode

Default-user
Licerea Purchased

thanks a lot!!!!!

QODE
QODE Author

You are welcome :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, how i can find picture format for home slider (fullscreen paralax slider) and portfolio images (small and big slider image)?

thanks

QODE
QODE Author

Hi,

in our theme demo for slider we have used images that are 1920×1200 and then those are resized by our slider. For portfolio images only width is important as that should be 1100px.

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

why is there no sound on videos in firefox and why aren’t the videos displayed with proper resizing instead of being shrunk at the top i.e. if i have a video 1280×720 the top and bottom are not fully shown but cut? I understand that it is responsive but why doesn’t it actually keep the correct aspect when resized?

thanks

Default-user

i don’t want to send a link for the site as it will affect seo, I can send it to you privately let me know how

QODE
QODE Author

Hi,

you can submit your ticket to http://qode.ticksy.com/ with link to the page where you have issue on and we will take a closer look :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United Kingdom

hi,

my problem is on the mobile menu. If the menu element has sublevel, (and the parent menu is a link – probably a page – ) a little arrow for open sublevels is toooo little… i want to the next:

dont link the parent menu, just the sub-leveles… but if the visitor click on the menu-item, its working same as the arrow = open sublevels…

how can i do this?

QODE
QODE Author

Hi,

Unfortunately, changing the functionality of the mobile menu links is not such an easy task, as we have to change the script that runs it. However, what we can do is send you custom css that will enlarge the clickable are of the arrow that opens the sublevel menu.

Please paste this code into your custom css field in Qode Options -> Global Options -> Custom CSS field:

nav.mobile_menu ul>li.has_sub>a span.mobile_arrow, nav.mobile_menu ul>li.has_sub>h3 span.mobile_arrow{
   width: 60px;
}

Please let us know if you have managed it successfully. :)

Best regards,

Qode

molnarbalazs

yep, thx! its working, but the parent menuitem link overwrite this… this is before as the sub-opener arrow link… so i change your code:

width: 370px; position: relative; top:-18px;
QODE
QODE Author

Hi,

You’re welcome. Glad you resolved the issue. :)

Best regards,

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Licerea Purchased
Hello! I would like to change the color of the buttons on the slider: http://wp.bixpe.com/

I dont want green & blue, I want another colours, how can I change it?

Last question :( I want to change menu item color. I dont know why but I cant see the menu if Im in Homepage, how can I change menu colors?

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look at your setup and help you :)

Qode

Default-user
Licerea Purchased

I answered yesterday, Thank you very much. I hope your answer :)

QODE
QODE Author

What’s your ticket ID? :)

Default-user
Licerea Purchased

is 251753 and I have the last question pz!!!

QODE
QODE Author

Just assigned it to support team :)

Default-user
Licerea Purchased

ok thanks!!!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
soccerfan Purchased

When I’m on the home page, then 1) I need to click twice on the top menu to navigate to the desired page 2) some of the top menu items are immediately displayed in blue

When I’m on other page, then navigate through the top menu inside this page and other pages do not work (sometimes works twice pressing on the menu items on the other pages)

Default-user
soccerfan Purchased

My ticket is #251683

QODE
QODE Author

Hi,

we have assigned your ticket to our support staff :)

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Jel mozete da proverite moj ticket 248262 proslo je vec par dana.

Hvala vam.

QODE
QODE Author

Zdravo,

odgovorili smo na tvoj tiket :)

Qode

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 6-7 years
sahussain Purchased
hi why - Content Menu Title - Content Menu Icon: Font Awesome icons list do not found i n row option i cant edit them ticket number urgent request http://qode.ticksy.com/ticket/252057
QODE
QODE Author

Thanks. Just assigned your ticket to support team.

  • Has been a member for 0-1 years

How to change all page’s Content menu to Section Menu style ? Thx

QODE
QODE Author

Hi,

Can you please explain your question a little bit better, as I am not sure I understand it well? :)

Qode

Default-user

On your demo site, when you move mouse over the menu “Elements”, then the menu will show as 4 columns, every column has 3rd level sub menu. This style is called Section menu, right?

However I don't know why my menu show as row, it means, when you move mouse over  "Elements", it pop 4 rows 2nd level menu, then move over on any row, then it will show 3rd level menu. This is called Content menu? right ?

my question is how to change the top menu from ROW style to COLUMN style menu.

Thanks :-P

QODE
QODE Author

Hey,

You can set 1st level menu item type to wide :) http://screencast.com/t/L7exuYEb

Qode

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
pskkar Purchased

Please, Check your email. It’s URGENT ! Try to reply me ASAP! or We will go for refund!

QODE
QODE Author

Hi,

Support is handled via tickets? Did you submit ticket?

Qode

pskkar
pskkar Purchased

Submitted. Please, check it out ASAP.

QODE
QODE Author

No problem. What’s your ticket ID?

pskkar
pskkar Purchased

Ticket: #252422

QODE
QODE Author

Thanks. Just assigned it to support team.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
amiseo Purchased

Hi guys, nice theme but my client is not satisfied with mobile-menu and i can understand that. mobile menu hast just a little menu-icon and no text. and submenus should shown opened. a normal userhave do not find out how to toggle the submenu. i tested that with friends and older people. Is it possible to install a complete other mobile menu in theme? Thank you very much.

QODE

Hi,

This can be done only with custom coding and custom CSS. This is very common way mobile menu is designed, we didn’t invent the wheel here :)

Qode

Default-user
amiseo Purchased

hehe ;) ok.. thanky for fast response… but is it possible to switch that off to use another plugin? maybe the most simply way :)

QODE

Hi,

Well, you can try, it’s probably possible, but not sure what it would take to make other plugin to work nice :)

Qode

Default-user
amiseo Purchased

Mobile.Nav works really good. Just to find out how to disable mobile-menu from strata :)

QODE

Hi,

You can hide it with custom CSS.

.mobile_menu_button {
    display: none;
}

Qode

Default-user
amiseo Purchased

oh .. and one additional-option in next version would be really cool. do fix logo-size-issues on smaller devices, give px-sizes for mobiles – or own logo :) thank you for great support!

QODE

Thanks a lot :) Noted :)

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