Icons and Menu-Symbol are not displayed in Main-Menu. www.egutachten.de
How to create a wide-menu at the top of the site? www.egutachten.de
Why is language-menu open? www.gutachter-nern.de
Please, check an answer below for first question.
To make wide menu, you should check Wide Type in first level menu item for Type option.
When it comes to language menu I couldn’t visit your site to check an issue. Please, try to reach our agents on our support forum on https://qode.ticksy.com/ once your site is up again.
could you please respond to ticket ID #757739.
Support team has been informed about this, the ticket will be processed soon.
Facebook share is not working – http://prntscr.com/b2jik7
Same thing happens on your demo site as well.
Yes, this happened because Facebook made some changes regarding their sharing recently. We will correct it for the next theme update.
could you please take a look at ticket #757739.
An agent has been assigned to your ticket, it will be processed soon.
New install of Strata on completely new WordPress site with no plugins or data. Have tried 2 times and still no Frontend for Visual Composer. Only have backend.
Please note that the Frontend view for Visual Composer has been intentionally disabled since some of the added custom shortcodes require page reload because of script calculations, and due to this do not appear on the page while building with the Frontend view. The Frontend view can be used, however while building your page some elements might not display properly until you refresh the page.
If you would like to use the Frontend view, submit a ticket to https://qode.ticksy.com and our support will write you instructions for the changes you should make to re-enable it.
Can you please let me know as to how we can make page transitions faster?
Right now, there is a rather long delay (sometimes upto 4 seconds) when moving from page to page and the blue loading circle shows.
We need page transitions to be quick – if we need to disable certain fancy animations to make this happen, please suggest.
Unfortunately this is not an option in our theme.
Can you please let me know how we can create a landing page / squeeze page template with Strata?
Eg: we want to remove the menu / add another menu as well as the footer etc
You can find instructions on how to work with the theme in our documentation. You can find the documentation in the zip file you downloaded from ThemeForest in documentation/strata
There you will find instructions on how to customize the menu and footer as well as other elements in the theme.
If you need any further assistance, you can always submit a ticket to our support forum at https://qode.ticksy.com/ and our support team will be glad to help you out.
Hi, I am interested to buy this theme, just wondering about Facebook Share button , it doesn’t work on demo website.
We are fixing it, Facebook changed their script, we need just a little bit time to fix all themes
I need to set up a landing page to capture/generate leads in conjunction with a marketing campaign. I am thinking of purchasing your Strata template to create a new website and wanted to know if this template includes the ability to create landing pages?
Could you please explain to us a bit closer what exactly you’re looking to achieve? We don’t have landing page template in this theme, but you can use Default or FullWidth page templates.
Thank you for your reply. In cojunction with a marketing campaign on social media I wish to direct/funnel potential new clients to a landing page where they register their email with us to recieve a special offer promotion. This will be in addition to using Strata to completely redesign our existing outdated website.
We don’t have register form by default unfortunately.
You would need to use some plugin to create this registration form. Something like newsletter subscription, what you could achieve with Contact Form 7 plugin + some mailchimp extension.
Or to find some popup plugin, for displaying this registration form over the content on homepage.
OK, thank you. Will look into this
I just updated my theme to the latest version and suddenly the menu went to the right instead left, and its showing under the logo in very bad way, please how to solve this problem ?
i mean wen the the left instead of right
Please submit a private ticket please with a link to your site and WP admin access to https://qode.ticksy.com and our support will check this and help you.
hi,it’s possible to hide elements, like prices or other for visitors ?
Could you please be a bit more specific, what exactly you’re referring to? If you just want to hide prices from shop products, that can be done yes.
Qode, you need to see PGJoinery.com.au
Email me at Dean.Cvetkoski@gmail.com for login details. The site is in a mess!
Do you have Visual Composer plugin installed and activated? Also, make sure you don’t have some mistakes in page content, did you maybe make some changes from Classic Mode? Some closing shortcode might be deleted or something.
If the issue is still on, submit a private ticket to https://qode.ticksy.com with a link to your site, and WP admin access, and our support team will check this and help you.
submitted ticket no response.
An error occurred while installing __(PLUGIN): Download failed. A valid URL was not provided..
Tell us please the ID of your ticket?
I honestly cant remember what the id is.
You can login to ticksy, and just copy the url to your ticket, so we can inform our team to process it as soon as possible, so you don’t have to wait since it’s urgent.
Thanks, our support team is informed and will process the ticket now, you will hear back from them soon on ticksy.
Thanks! Just sent updated details to Qode Member 7
Thanks, the agent will work on this with you to get it resolved as soon as possible.
Apologies for waiting.
The ticket was answered, check ticksy please and continue the conversation there with our agents.
Hi Qode! Thanks for sorting out that issue.
I cant help but notice that the languages option must have a bug.
You can check it out using the same login details provided earlier
You are welcome.
Could you, please, submit another ticket or reply on your already created ticket so some of our developers could investigate this language option you mentioned.
I understand that my support has expired, however not really needing support as much as a file that seems to be missing? The theme is great by the way, and really well designed so well done to that!!
I refer to a snippet below on how to export the theme settings for your Strata theme. When implementing this, I notice there is no such file in the theme files and receive the error to verify that. Please advise.
Unfortunately, some this have changed in a meantime, and there’s no direct option for settings exporting anymore.
You can do a manual exporting/copying, search recent public tickets on qode.ticksy.com , and you’ll find precise instructions.
Thanks for the prompt response found the post with the file and now all sorted. For anyone else herewith quick link to post: https://qode.ticksy.com/ticket/410687
Glad to hear that
Hi I would like to know that your contact us Page(Which have the Google Map Full width Page) . My Map is limitied Width. Can i know that how is your google map doing?
My Way is that I create page and Inside the page, i drag google map and i also change setting in google Widht. But SHOW Maximum 1920 Pixel> I would like to know that how to use the Full Width Google Map.
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL enclosed with wp-admin access so some of our developers could take a closer look and try to help you there.
HI I already asked the question there but the response is very slow And still did not response yet till now
so i posted in here another one in forum Comment
We have used Contact page template for this page http://screencast.com/t/co9NmCVf
and then added the address for our map in Qode Options -> Contact Page -> Google Map Address.
This is predefined template we created for contact pages.
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