Suddenly,in our web has appeared a page title area, above the slider . How can we to do disappear this area?
We have 1.7 version of strata.
We are waiting an urgently answer.
Thanks in advance.
Could you please submit a ticket to our support team at https://qode.ticksy.com/? They’ll have a closer look at your website and help you resolve this issue.
Hi, this theme is very clean and great!
Thank you for the kind words
To have your video slider visible behind the header some CSS would have to be applied. Please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll have a closer look at your website and see what they can do to help.
Hi, I’m trying to export/import all options declared from the theme as we’re moving it from development to production and it doesn’t seem to have any sort of mechanism to achieve this. Although the database is being replicated, the options are not being reflected at all, everything is back to default. Is there any way you guys can assist us?
Please double-check your migration process with the steps described in this article and everything should fall into place – http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
I have a question. Can we change the fonts and the Fonts, Font size? Is it customizable in theme options?
Thank you for your interest in our theme
Yes, these options can be easily set directly from the theme’s admin panel.
Hello we have us own visual composer and we have these installed and i see the visual composer not worked my developer say me these:
The issue is because it is disabled by the theme author using: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524293 You can get in touch with the theme author and get rid of the above code to get it back. Kindly check.
Please Can you activate these point or say me we can i make these?
As point 2 We have in wordpress in setting no for license activate why is these here for visual composer and my developer say me these here:
The issue is because there is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.
Can you pls say me we i can these point clear and fixed?
over 2 days we have writed support we have no answer we write here no answer what is these for support ????
Sorry for waiting, but weekends are slow with support, as we have very limited resources and you posted your comment on Saturday. Can you please submit ticket to https://qode.ticksy.com/ and include WP admin access so our support team can help you with the issue?
when i create a post and choose post type as gallery or add any content through visual composer or without it, it show the codes in blog listing page.
please see the below url and help me to correct it.
Please use Excerpt field for short description of blog post, as that field is used for listing blog posts
I am having horrendous customer support regarding another theme, Its so bad that I am going to buy a new template. Your template looks good but what I want to ask is how quick is your customer support in the event that there is a problem?
Thank you for interest in our theme, Usually we respond within 24 hours, but there might be delay after weekend. Also, most of our resources are focused on Bridge theme as it has 25,000+ customers and support for Bridge is even more efficient.
hi how can i fix this issue(mainmenu). plz see the screenshothttp://icecream.me/b8ed3d63a32614fbb978f5a4958769ff
Please submit a ticket to our support team at http://qode.ticksy.com and our support agents will help you solving this issue.
how many(max) columns can be created ? can we create 12 columns ?
Twelve is max number of columns within Visual Composer. It’s not a standard layout with predefined shortcuts, so, you will have to enter column values manually: http://screencast.com/t/JaJdil836
Can you please tell me what is the best logo dimensions should i use ?
Logo image – normal
Logo image – light
Logo image – dark
Logo image – sticky header
Note that there is no general guide about logo size but for the image to be at least 90% of header height which is happening in most of header types. This way you will make sure that image is shown without stretching and quality loss.
can you tell me header height please ?
You can set your own header height here: http://screencast.com/t/oTvYGHHp4qqI
If you happen to need further assistance with this issue, just submit a ticket to our support team at http://qode.ticksy.com and our agents will assist you. Make sure to include a link to your site as well.
Hello. Just wondering if it is possible to change the store page from 4 columns to 3 columns. Also is there a way to have more information displayed below the product thumbnail? The client would like some specs listed below each product so the user can see them before clicking on the product detail page. Please let me know. Thank you.
When you are editing product list shortcode, you can set columns number http://screencast.com/t/nByqKgFTIo7
Regarding additional information, unfortunately it is not possible, not without custom work and changing the templates.
When adding an image to the title area, the top is always cropped. Is there a way to prevent the image top from hiding behind the navigation bar, and starting it from underneath the navigation bar, so that I can view the entire image space uploaded? Image is set to ‘full size’.
We advise you to submit a ticket to our support team at http://qode.ticksy.com and make sure to include a link to page where this issue is occurring.
Can I use images that are used on a theme in my website?
Yes but you will have to purchase licence for them – ShutterStock is the place where we have bought them.
We have an super urgent issue with a Strata website that’s not scrolling on a touchscreen TV. We have built two sites on Strata and both of them won’t scroll unless you use your finger on the scroll bar on the right or plug a mouse in. We’ve tested other wordpress sites on the touchscreen and they scroll fine, so it’s not a general wordpress issue. The TV’s are running off mini computers using windows 8. We’ve tried internet explorer, chrome and firefox and it’s an issue in all of them. Pls help urgently. We have logged a ticket on ticksy as well. Your assistance is much appreciated Thanks
Thanks for following up on this. Note that we provide support on Ticksy, if you wish, you can send us here your ticket ID so we can check its’ status.
Hi, great theme!
But I have one question.
The problem is, I can’t find the font in the list in the options.
Is there a way how I can import the font in the theme?
Thanks, you did a great job!
Thanks on those nice words, we really appreciate it.
Regarding this particular font, note that it is on the list: http://screencast.com/t/aVpoFyodzrT. Make sure to upgrade your theme to latest version, this way you will gain font family that is missing from your themes’ version.
thanks for the fast answer.
I downloaded this morning the latest version from “themeforest.net”. My Strata child theme is version 1.0.0 and my Strata theme is version 1.9, but my “qode options” looks very different than yours and I didn’t find the font “halant” in the list. Did I may be installed something wrong because in my “qode options” is no “bridge” in the upper headline to see.
Sorry for my English
Apologies for the mistake we’ve made with wrong screenshot. Apparently this Google Font still isn’t on the list. Until it’s included, you can submit a ticket to our support team and they will guide you how this font can be manually included.
demo is down
Our demo site is up and working again. Thanks for the note.
Hello my name is Anibal, and shop with you the subject STRATA, under item is the Visual Composer “plugin that needs updating, I understand that by buying STRATA, the Visual Composer plugin updates itself.
What data should I enter settings visual composer? Where can I find this information? Username Envato, Secret API Key, Visual Composer license key.
Since this plugin is bundled with our theme, you will have to wait for next theme upgrade when new compatible plugin version should be included. Then, after upgrading theme, you should deactivate and uninstall VC and warning message about missing plugin will occur in your Admin panel. Following onscreen instructions you will have installed new plugin version.
amigos, yo tengo el thema STRATA, no el thema ELISION.
en STRATA no se encuentran las carpetas /wp-content/themes/elision/wpbakery and /wp-content/themes/elision/extendvc/vc_templates/
Please write on English, we can’t translate this with Google Translate.
Exactly where can I purchase the video used in your demo at…
Please send me a link
Unfortunately, we haven’t got track of this video no longer. You can try to search on Video Hive service.
I need the documentation that should accompany this theme to set up correctly on my site cannot find a pdf with the how to steps anywhere!
You can find the documentation inside the zip file you received on purchase in documentation/strata/index.html
Also, if you need any further assistance, you can always submit a ticket to our support forum at https://qode.ticksy.com/ and our support team will be glad to help you out.
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