337 comments found

Hi, Another presales query. I have been trying your demo site from the past 2 days now. Everytime i access the site, its extremely slow to load.

This is critical since fast load speeds are imperative to our SEO and user experience scores. Please let me know if this is a known issue.

QODE
QODE Author

Hi,

We just tested it and saw that there was a server problem. We fixed it and now it’s fine. Thanks for note :)

Qode

Hi, I updated ticket #251683, 7 days ago and wait answer from your support. Pretty urgent. Thanks!!

Default-user

Sorry the ticket is: #254716

QODE
QODE Author

Hi,

We just assigned it to our support team member, he will answer asap.

Qode

Mayden Purchased

Seems like your support does not work very well – I wrote another question for 4 weeks ago, but no answer. Please assign my ticket Ticket: #230974

QODE
QODE Author

Hi,

That was the problem, new comment is not changing the status to open, that’s why we didn’t see it. Sorry for that.

Qode

Default-user
Mayden Purchased

Please assign my ticket again

QODE
QODE Author

We have reassigned your ticket to our support staff :)

Qode

ryancha Purchased

can i have Image Hover on drop down submenu?

QODE
QODE Author

Hi,

You can add shortcode in custom widget area that you will assign to desired menu item. Maybe you need to do add some styling for that in order to fit it in dropdown menu column. We could help you with that.

Qode

Default-user
ryancha Purchased

please let me know what should i provide in order to get your help

QODE
QODE Author

Hi,

You need to create custom widget area and add ‘image’ shortcode in it. After that, go in Appearance >Menus and assign that custom widget area to 3rd level menu item (in menu item that you want to show): http://screencast.com/t/dDtSR3oa

If you have trouble with that, you can submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so our support team could help you.

Qode

This is a nice theme. I’m using it for a business site. One thing to note, in IE8 everything works except for the Qode slider. I had to use LayerSlider instead.

Default-user

The W3 Total Cache plugin does not work with this theme. When the plugin is activated, the site loads only 50%.

QODE
QODE Author

Hi,

glad that you like our theme :)

We haven’t tested our theme in IE8 as we only have support for IE9 and above.

Regarding Total Cache plugin do you have file minimization turned on?

Best Regards

Qode

louwiz Purchased

Hi, I’m liking this theme as well. But I have a very urgent issue that is pending for more than two days now. Please help ASAP. Regarding the contact page, and map, not showing and requires a refresh to display how it supposed to. Ticket: #266717

QODE
QODE Author

Hi,

we have assigned your ticket to our support team :)

Best Regards

Qode

Default-user
louwiz Purchased

Hi thanks. I still haven’t got a response on this. It has been 5 days now or more since I’ve brought up this issue. Can someone look at it now please?

QODE
QODE Author

Hi,

We just checked your ticked, it has been answered 4 days ago.

Qode

juliocam Purchased

hello

im just setting up the wpml and i cant find where or how can i change the contact form tittle, textfields and button language… its always english. same problem with the widgets.

tx

QODE
QODE Author

Hi,

We have supported those labels, you can translate them via WPML String Translation

http://wpml.org/documentation/getting-started-guide/string-translation/

Qode

Default-user
juliocam Purchased

thanks! i changed it, but now i have another problem… string translation doesn’t detect the “call to action” widget content

QODE
QODE Author

Hey,

Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you? :)

Qode

Hi, just submitted a ticket #274597. Pretty urgent. Thanks

QODE
QODE Author

Support team will answer asap.

Hello, when we open the page in a cellphone or tablet, on top of page see text ”$jq = jQuery.noConflict();”, How we remove that text? or hide?

Thanks (Apologies for the poor English)

QODE
QODE Author

Hi,

Just tested it on my iPhone and couldn’t reproduce the problem. Can you please share screenshot? What device are you using?

Qode

Default-user

Hi, it´s okay now! Thanks!

QODE
QODE Author

Great :)

Hello, thanks for the answer, this is the picture http://inqbo.net/jquery_strata.PNG

The website where we use your template is www.arcoli.com

Thanks!

Default-user

Hi, it´s okay now! Thanks!

QODE
QODE Author

Great :)

mattaias Purchased

Hi, how you get vimeo-video to play in Qode slider. Thanks

QODE
QODE Author

Hi,

Unfortunately it is not possible. Only self hosted videos can be played in Qode Slider.

Qode

cvli Purchased

hello

is there a way to have the top menu sticky as well, the one on your demo containing : About Us Contact us: +555 786 67 987 en English

many thanks

Default-user
cvli Purchased

i did it it doent work the top header menu doesn t show when i scroll

Default-user
cvli Purchased

i need a function like Header bottom appearance sticky but for the top menu

QODE
QODE Author

Hi,

Unfortunately sticky header does not have that functionality, only fixed header has it.

Qode

juliocam Purchased

Hi, I have a problem with the pages sidebars. If i don’t use the default template on a page (ex. blog small image) the sidebar selected on Qode custom fields is not shown, it show the default sidebar… can’t change it.

QODE
QODE Author

Hi,

Did you select sidebar layout first for that page (1/3 right, 1/4 right…) and after that did you set some custom sidebar for that page?

Qode

Default-user
juliocam Purchased

Hello,

Yes, it only happens when i select a template different than “default”, I have like 50 pages with “default” template and works fine, but when i select “blog small image” or another template it doesnt show the selected sidebar.

QODE
QODE Author

Hi,

Could you can submit a ticket on http://qode.ticksy.com and give us a link to your site with temp admin access so we could take a closer look?

Qode

Hi, i have problems with the slider and homepage. Just to know how have the full screen slider ? Because its like i have a boxed homepage

http://lebroc.epikweb.fr/
QODE
QODE Author

Hi,

You have set boxed layout in Qode Options > General > Boxed > Yes. Just set it to ‘no’.

Qode

mattcuff Purchased

I’ve posted on the support forum but no one has even acknowledged the post. This theme does not work well on a mac. The parallax is really jumpy and on IE the video slider is intermittent and in most cases, won’t even load at all. I’m disappointed by the support (or lack of it), considering this theme has nearly a 5 star rating.

QODE
QODE Author

Hi,

We are sorry to hear that. We are replying to all tickets in the order that they arrive into our ticketing system, so we are sure that support will answer you asap. Support team will help you with any question and issue that you have.

Qode

Default-user
mattcuff Purchased

I can see that you have replied to many support tickets that were posted 2 and 3 days ago. Ours was posted over 4 days ago so I don’t believe you are replying to all tickets in the order that they arrive into your ticketing system.

QODE
QODE Author

Hi,

If you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. What is your ticket id so we could take a look?

Qode

dave_s_b Purchased

Hi,

I submitted a support ticket over a day ago, the queue said 7 hours. Is this the usual wait?

Thanks

QODE
QODE Author

Hi,

We are replying to all tickets in the order that they arrive into our ticketing system. Support team is answering on all tickets, don’t worry.

Qode

Default-user
dave_s_b Purchased

Hi

It has been over 3 days and I'm yet to receive a response on something that is broken with the theme.

Do we have estimates on how long this will take? Ticket: #282316

How do I add a Section menu like you have shown here: http://demo.qodeinteractive.com/strata/with-section-menu/

Thanks for your quick response!

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