326 comments found

Hi, Another presales query. I have been trying your demo site from the past 2 days now. Everytime i access the site, its extremely slow to load.

This is critical since fast load speeds are imperative to our SEO and user experience scores. Please let me know if this is a known issue.

QODE
QODE Author

Hi,

We just tested it and saw that there was a server problem. We fixed it and now it’s fine. Thanks for note :)

Qode

Hi, I updated ticket #251683, 7 days ago and wait answer from your support. Pretty urgent. Thanks!!

Default-user

Sorry the ticket is: #254716

QODE
QODE Author

Hi,

We just assigned it to our support team member, he will answer asap.

Qode

Mayden Purchased

Seems like your support does not work very well – I wrote another question for 4 weeks ago, but no answer. Please assign my ticket Ticket: #230974

QODE
QODE Author

Hi,

That was the problem, new comment is not changing the status to open, that’s why we didn’t see it. Sorry for that.

Qode

Default-user
Mayden Purchased

Please assign my ticket again

QODE
QODE Author

We have reassigned your ticket to our support staff :)

Qode

ryancha Purchased

can i have Image Hover on drop down submenu?

QODE
QODE Author

Hi,

You can add shortcode in custom widget area that you will assign to desired menu item. Maybe you need to do add some styling for that in order to fit it in dropdown menu column. We could help you with that.

Qode

Default-user
ryancha Purchased

please let me know what should i provide in order to get your help

QODE
QODE Author

Hi,

You need to create custom widget area and add ‘image’ shortcode in it. After that, go in Appearance >Menus and assign that custom widget area to 3rd level menu item (in menu item that you want to show): http://screencast.com/t/dDtSR3oa

If you have trouble with that, you can submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so our support team could help you.

Qode

This is a nice theme. I’m using it for a business site. One thing to note, in IE8 everything works except for the Qode slider. I had to use LayerSlider instead.

Default-user

The W3 Total Cache plugin does not work with this theme. When the plugin is activated, the site loads only 50%.

QODE
QODE Author

Hi,

glad that you like our theme :)

We haven’t tested our theme in IE8 as we only have support for IE9 and above.

Regarding Total Cache plugin do you have file minimization turned on?

Best Regards

Qode

louwiz Purchased

Hi, I’m liking this theme as well. But I have a very urgent issue that is pending for more than two days now. Please help ASAP. Regarding the contact page, and map, not showing and requires a refresh to display how it supposed to. Ticket: #266717

QODE
QODE Author

Hi,

we have assigned your ticket to our support team :)

Best Regards

Qode

Default-user
louwiz Purchased

Hi thanks. I still haven’t got a response on this. It has been 5 days now or more since I’ve brought up this issue. Can someone look at it now please?

QODE
QODE Author

Hi,

We just checked your ticked, it has been answered 4 days ago.

Qode

by
by
by
by
by
by