359 comments found

Qode,

Still waiting on a response to my Pre-Sale Questions above.

QODE

Hey,

Just replied to all previous comments. Sorry for delay.

Qode

kofoe Purchased
hellow, can you explain why i get this error with the child theme? http://s30.postimg.org/g3ue5d5u9/child_theme_error.png
Default-user
kofoe Purchased

please can you check it out?

Default-user
kofoe Purchased

i have placed ticket!

QODE

Thanks. What’s your ticket ID? Your ticket is in queue and our support stuff is handling tickets from oldest to newest.

i-theme Purchased

Hi,

I love this theme , I just have 1 question , may I know why when I open this theme on my browser , it will heat up my computer compare to other themes , may it is this theme is many of memory or processor to display the graphic ?

Hope to hear you soon.

TQ

QODE

Hey,

We are testing solution for chrome browser. So far it’s looking good. As soon it’s tested, we will upload fix.

Qode

Default-user
i-theme Purchased

Hi , if you find out the way to solve this issue let me know I will get a copy from you, thanks

QODE

Sure :) Thank you

Hello, I have a presales question about your wonderful theme. When I try to see the demo on my Android tablet it automatically closes the browser when loading. I’ve tested this with the standard browser and Dolphin browser, same result. All other websites, themes, demo’s work fine, but somehow Strata doesn’t. I’ve tried reaching the demo via Themeforest, and with the direct link, same result. Does anyone know why this happens? And is it a theme problem or hosting? I will try it on other tablets too when I have the chance.

Furthermore, it’s a great theme, and would love to use it on my own website, but the tablet version must work good too ofcourse.

Best regards,

Marcel

QODE

Hey Marcel,

I just tested it with Samsung Galaxy S3 and before it was tested on Google Nexus and it’s working fine. What Android phone do you have?

Qode

compasscreations

My phone is a Samsung Galaxy S4, works good. My tablet is a Packard Bell Liberty tab, on which it doesn’t work right..

Regards, Marcel

QODE

Hey,

I am sorry, but we don’t have that tablet for testing. Can you try with another Anroid tablet, as I think issue can be related to that tablet?

Qode

Hi Qode

Great to see another theme with great new features (I’m going to use the Cover Boxes) as well as the return of the Section Menu.

Very quickly, I assume Strata has a centred logo option like Elision. Great if you could confirm.

Thanks!!

QODE

Hey,

Yes, it has that feature :) Thank you for interest in this theme also :)

Qode

Presale question…

Is it possible to remove the lines from header area?

Thanks, Whitney

QODE

Hey,

Yes. That’s just top Header. You can turn it off. Try that from demo toolbar > Top Header > No :)

Also, if you plan to keep Top Header and just remove the lines, you can do that with custom CSS.

Qode

notionmotion

Cool beans, thanks.

QODE

You are welcome :)

Hi, your portfolio banners look like this in firefox.. http://puu.sh/7s3ZL.png

It looks better in chrome. Is this a bug? Thanks.

QODE

Hi,

What OS are you using? Please check if you zoomed the content (View). It’s looking good on our end.

Qode

Default-user

I’m using Mavericks.. Nothing is zoomed in or out.. it looks just like my screenshot with gaps… try changing the browser width to all different stages.

QODE

Thanks. We will try to reproduce this issue.

Hi when someone sends an email thru the contact us page I don’t receive it. I believe I have everything configured correctly in the Qode option contact us panel, can you help?

QODE

Hey,

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

hi, i think your server is really slow, or the site is really bloated.

i actually gave up on trying to view it after 3 minutes of waiting

you could be loosing sales through relying on so many calls to external services

QODE

Hey,

There is hardware failure on network where our server is and our hosting is resolving it. It should be restored soon.

Qode

Default-user

hey Q, no probs. am looking forward to seeing this theme in action. still i like your work.

damn hardware!! lols

QODE

Thanks a lot :) Just called hosting again, they hope to have it up in 10 minutes :)

Where I can select, which menu should be shown in the Main Navigation? I can’t find.

QODE

Hey,

Just got to Menu Locations and choose Top Navigation there.

Qode

Is this compatible with WooCommerce 2.1.5 ?

QODE

Yes :)

Hi,

I have two issues. The plugin Interactive World Maps (purchased on Code Canyon) does not seem to be working with this theme. Secondly WP Bakery plugin is upgraded and for the upgrade I am being asked to buy the plugin – I thought the plugin was bundled along with this theme.

Regards Praveen

QODE

Hi Praveen,

You can submit the ticket to http://qode.ticksy.com/ so we can debug the problem with world maps. Regarding Visual Composer update, we will update the plugin once we test new version which has many changes with our theme.

Qode

Default-user

I have already submitted a ticket. Also the text formatting is not at all happening. No line spaces are getting added and so on.

QODE

Hi,

Our support is handling tickets from oldest to newest and will get to your ticket :)

Qode

Hi,

can u fix your css for child theme please because many bug layout are visible… check screenshot here

Thanks for help

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access, so our support stuff can take a look.

Qode

Hi, how can i link a URL to a specific tab content?

QODE

Hey,

There is no such feature built-in. It will require custom JS development and it requires coder with experience.

Qode

Hey

I have a 3 column row on my website and within these I’d like to add a button which I have done but I want the button to be centered aligned to each column.

Do you know how I can do this?

QODE

Hey,

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

isodex Purchased

Hi,

Can you integrate a parallax image slide within the Qode slider?

Thanks

QODE

Hey,

Elements have parallax effect on scrolling of the page. Can you show us example of what exactly you would like to have implemented?

Qode

isodex Purchased

Hi,

Additional question linked to my previous.

I seem to have having issues using parallax – certain elements seem to clash with it which seems to prevent the content from sticking within the boundaries of the parallax row – they move independently. It’s difficult to explain, but it’s certainly not working properly. Copying pages from dummy content and editing them i.e. removing other elements, also stops it working properly at a certain point.

Thanks

QODE

Hey,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem.

Qode

hi, i have a problem with the language widget. it appear open and keeps open. doesnt has drop-down effect.

QODE

Hey,

You need to install WPML plugin. You should purchase it at wpml.org :)

QOde

Hi, I have decided to go with the Layerslider WP as it can give more control than Q but I found that the slider goes up under the header, why?

Once I made my header transparent I noticed why the sizing was off. How do I make it so the slider fits normally under the header? I see no reason to have it this way as by default your image gets cut off.

Thanks,

Brendan

QODE

Hey,

Reason for that is when transparent header is used. Please submit ticket to http://qode.ticksy.com/ and include WP admin access and our support team will try to find solution for you.

Qode

Default-user

Ok, thanks I will. I also have a few other questions:

1. How do I get rid of the shopping cart at the end of the menu?

2. Can I put accordian elemnets in a footer column? Really hoping to do that.

3. Where can I find the HUGE list of icons in picture form? The ones used in “Icons with text”

Thanks!

QODE

Hey,

1. You should go to Appearance > Widgets and remove WooCommerce Dropdown Cart widget from WooCommerce Dropdown Widget Area :)

2. Yes, using shortcode. Place shortcode to page and then switch off Visual Composer and copy its code to footer widget area

3. Here you go: http://fontawesome.io/icons/

Qode

Hi Qode,

I hope you’re doing well :-)

Can we use WPML and their translation service (“I Can Localize”) if we build all our pages / posts with the Visual Composer? I’m asking this question cause all the visual composers / page builders we have tried to date were not compatible with WPML: WPML doesn’t see the content we put inside.

Best regards,
Florence.

QODE

Hi Florence,

Thanks for asking, we are very well :)

Yes, Visual Composer is working fine with WPML :)

Qode

by
by
by
by
by
by