4373 comments found

A Note on Striking Help

To all Striking purchasers, per our instructions in the FAQ tab above, please ask your questions on usage and customization by opening a thread at our Striking support forum :

http://kaptinlin.com/support/discussions

and we will attend your questions normally same day Monday through Saturday, and usually within a 6 hr timeframe or less.

We do not answer detailed questions on Themeforest as we only have so many resources available for free support, and so we concentrate them where we can do the most good – which is our support forum, where we have thousands of registered members, and posted solutions to 2 yrs of questions!

This Themeforest comment thread is only intended for general questions from prospective purchasers, whereas support for Striking purchasers on usage, customization, etc is to be found at the Striking support forum supported daily by the Striking Team.

If you ask a question here, you will be redirected to the support forum, when we do reply. So please save yourself the time and surf directly to the support forum for free assistance on your usage questions.

Best Regards
Striking Team
James

Pacotek Purchased

Dear Striking Team,

i am using this theme for years now. For me the best theme team in 2012.

Merry Christmas & a happy new year.

Greets Pacotek

kaptinlin

Hi Pacotek1

Thank you for your kind words. We are rewarding all our faithful users with another really massive update shortly, and hope you enjoy the many new features and abilities.

Best Regards Striking Team

bennisb Purchased

I’ve been using Striking now for nearly three months on my site at http://www.sippclub.com. I constantly get feedback from my customers that the site is really clean, clear, easy to use and simple to navigate. That’s due in the main not just because it’s incredibly well written, with lots of very useful and clever features, but because the support team behind the theme are fantastic. I’ve asked a number of questions over the last few weeks, and each of them have been solved quickly and efficiently, with very good quality communication. I cannot commend the team behind Striking highly enough. Without doubt, it’s been my best purchase of 2012.

Thanks.

Brian

kaptinlin

Hi Brian

We recall well your questions! Thank you for your kind words and best of luck with your site and business.

Best Regards
Striking Team
James

wtli2007 Purchased

Hi,

I have purchased several copies and deploy a few sites using Striking. Recently, I am using Striking with Event Espresso on a project but the ES calendar cannot show up properly on sidebar. While using a raw to bound the short code, the calendar can show up properly on page or post. Please advise how we can trouble shoot the problem.

kaptinlin

Hi

Thank you for your continuing use and support of Striking.

Per our guidelines noted in the FAQ above, plus in the theme description please go to our support forum for help on this matter.

I do believe we have some threads in the 3rd party plugin section in respect of that plugin.

When you do post on the forum, please indicate the Striking version and WP version you are using. Also, shortly an update for Striking will go active, and it has an updated jquery and quicksand scripts, which may make a difference. I suggest updating, and testing again, and including that info in your post, if it is still necessary.

Best Regards
Striking Team
James

Does this theme works with UberMenu? http://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703?sso

Thank you, Martin

kaptinlin

Hi Martin

Can you cross post at the forum ( I think you are a member already) and also I think there are a number of threads on the plugin. Paul from our team has experimented extensively with this plugin from what I recall, and if you post on the forum, he can direct you appropriately.

Best Regards
Striking Team
James

rboege Purchased

I got a problem after upgrading the theme.

My striking administration tabs, are all the way on the left side of my screen. Nothing in the middle. It’s almost like they got there by a function <left> alignment. How do i make this work. ?

rboege Purchased

Nvm, i noticed my function was set to “php_value magic_quotes off” :)

kaptinlin

Hi

Please follow the new sticky thread on the forum for information about the updates. We have an error or two, affecting the viewing of portfolios, which we will correct shortly. We will announce the new version once we have fixed it.

Thank you for supporting Striking

Best Regards
Striking Team
James

hello .

For some weird reason after i changed the cufon my site went bizzark

everything aligned to the left and now everything is centered but the sides are empty .

www.47daycrowdfunder.com

Please help !

kaptinlin

Hi Frank

I looked at your source code. You appear to have just updated to WP 3.5, and also to have installed a Striking update via FTP. But you installed the whole package you downloaded from themeforest. In other words, you installed incorrectly. So now your wordpress installation cannot find the Striking rules to display your site correctly.

Please go to the support forum, or read the documentation included in your Themeforest package on how to install a theme. You can also reference this link here at Envato – people are always installing themes incorrectly, and Envato has a video on how to install correctly:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

We are always willing to assist users who have installation issues.

Best Regards
Striking Team
James

Well the theme has been running for a week or so with out any issues what so ever so I doubt it is the installation . I even published as you see it just started to act up today

kaptinlin

Hi Frank:

We have the experience of dealing with thousands of users, as well as knowing our code. Thus we can hopefully recognize when our theme is installed correctly or incorrectly. You do not have the theme installed properly. I will illustrate for you – if you look at the source code on any of your pages, you will see all the various scripts being called, and an example of a normal call would be as follows:

<link rel=’stylesheet’ id=’theme-skin-css’ href=’http://www.strikingsupport.com/wp-content/themes/striking/cache/skin.css?ver=1355912814' type=’text/css’ media=’all’ />

which is the call to the striking/cache folder for the skin.css file which contains all the settings for your site such as colors, font sizes and much more.

However, if one examines your source code, instead of seeing a call to striking/cache, one finds the following:

<link rel=’stylesheet’ id=’striking-styles-all-css’ href=’http://www.47daycrowdfunder.com/wp-content/themes/striking-premium-corporate-portfolio-wp-theme/striking/cache/3b4f205a13552b2986c355a3648cb2b2.css?ver=3.5' type=’text/css’ media=’all’ />

Besides the fact it is grabbing the the wrong stylesheet id (as it cannot find the correct one) the important part here is the file path: “striking-premium-corporate-portfolio-wp-theme” which is not the name of the striking theme folder, but rather the bundled folder that contains not just the wp theme core files which are found in “striking.zip” but also the documentation folder, the resources folder, the license text document and so on. The file sheet being called btw, if you click on that link contained within the code block for your site, is definitely not the stylesheet for Striking!

You have loaded everything, and ‘everything” is messing up your site.

This is very simple to correct. One just has to unpack the Themeforest download so that one can access the striking.zip contained within, and then load up only that striking.zip via the WP Install Theme panel, and activate it. Then immediately go to the Striking Advanced panel and toggle the clear cache on and save. And your site should be restored.

If you are uncomfortable doing this, we are always prepared to support customers. Please go to our support forum, where we assist our customers, register, and post indicating your site url and you have an incorrect install, and are requesting some assistance in order to improve the situation without incurring any damage to your site. And one of our support team will reply.

Best Regards
Striking Team
James

frankR22 Purchased

Thanks James. i followed your instructions. it worked but now have different problems. I have joined the forum as you instructed . I would be happy to share with you my admin credential on your forum to fix the problem thank you

kaptinlin

Hi Frank

I replied to you on the forum, two posts. And btw, you are actually on track, you cured your original install issue.

I posted in my reply what you need to do next.

Best Regards
Striking Team
James

libertad Purchased

Just upgraded to Version 5.1.9.3, running Wordpress 3.5 and my backend Striking menu options look very weird. There is no styling to the options as before, and all the options are presented in a long list.

On Google Chrome

kaptinlin

Hi libertad:

It sounds like you simply need to do a hard refresh of your browser – press Cntrl + F5 on your keyboard at the same time and your page should refresh, and the view correct.

Should you continue to have some sort of a problem, hop over to the forum.

Best Regards
Striking Team
James

libertad
libertad Purchased

great, thanks that did the job!

Hello all. If you are looking for a theme LOOK no further. I promise you. you will not find anything better or a better bunch of people to work with. How do I know? Cause I complained when the update was not out on time. and since then. I learned a lot. a lot about the background of this group and why this theme is the best of the best. Thease are not kids building thease themes. Take this info. I compared this theme to EVERY theme out there for weeks. nothing could come close. and I am a perfectionist and build show cars. This new update rocks. Nothing is better trust me. the support is better than everything else out there. Its not just a thrown together theme with a silder to make the sell and look flashy. Trust me. I bought Avada and it was nothing like Striking! Buy this now! The authurs have more knowledge combined its amazing. It takes ALOT to impress me. And im impressed!

kaptinlin

Hi reflectiveimagez:

Thank you for words of Striking. You must talk with James. You corect, we not children playing, but serious professional. We try hard, do much new code stuff for world – Striking theme with many ability for complex design and look for all users, glad you like. Not just flash, as James say, we build so you site not just for today, but can allow for tomorrow. Even more come in next updates.

Best Regards
KaptinLin

Hi, I want to upgrade to 5.1.9.3 and after I put the purchase code it says: Download failed.: Please input your purchase code

Installation Failed

Thanks

kaptinlin

Hi luciturcu:

Did you put in purchase code, Save and then try upgrade? Please read:

http://kaptinlin.com/support/discussion/7128/striking-release-ver-5-1-9-3-dec-19-2012-

have detailed instruction for update step by step.

If have problem, some server security block update api, then install by ftp. Can post on striking forum for help too!

Thank you for purchase of Striking.

Best Regards
KaptinLin

gcsd0163 Purchased

Searching for the best theme with the most flexibility and outstanding support? Search no longer, you’ve found it. I can assure you, based on my experience trying other themes and plugins to make them work the way I hoped, that countless months were wasted before I found the Striking Theme template. And how about support? On several occasions the support team at Striking has rescued my miscues in a matter of minutes. My questions have been answered same day. My fatal errors have been addressed immediately. Now, my website looks great and works perfectly. Striking is a top seller for a reason. Search no more. Get started today. – Glenn A. Cunningham, GC Asset Management http://www.GCAsset.com

kaptinlin

Thank you Mr Glen A Cunningham:

I watch as James help you, as very late for him – 2am? and was to be me who help. But i think better for you that he do.

Thank you for support of Striking, Striking always support you in return!!

Yes, most flexibility, more to come. These update to prepare you for what come next! Striking always evolve. From time we start in 2010 only few theme work now – but Striking always work, always keep up with WP.

Best Regards
KaptinLin

frankR22 Purchased

James and the kaptinlin team are amazing ! They have helped me sooooo much. Even on issues that where not related to their team but on how I was using wordpress . Thanks guys !

kaptinlin

Hi frankR22

James get big head! :) He and Paul do much work to support plus all other work – all us very busy.

Thank you for purchase and kind words of us/Striking. Striking support you back!

Best Regards
KaptinLin

Thank you kaptinlin. I saved and then I upgrade. Works!

Any ETA for responsive?

Need to know, if going to re-buy this for a client ;)

Best Regards,

Joel Galv√£o

http://www.intuitiva.pt/

The team behind Striking, particularly Paul, provide a quality of theme and level of support which is first class in quality.

Thank you!

BackuPs Purchased

@JoelGalvao…. ETA will be around new year (eve)....

@Andrew.. thank you… it is highly appreciated.

Thanks for the info @BackuPs :)

Merry Christmas!

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