An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by kaptinlin
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I notice Striking advertizes as a “Heavy Duty Multipurpose” theme and I am wondering if this means it is too complex for a beginner?
No! Definitely not!
Heavy duty refers to the fact the Striking Wordpress Corporate & Portfolio theme has a more sophisticated code core enabling it to be used for a very wide variety of uses and functions, and having a much wider array of features and abilities.
For example many premium dedicated “portfolio” themes only have 3-4 portfolio types whereas Striking has 6. Many premium dedicated “blog” themes only have 2-3 blog types whereas Striking has 4. Many themes will not work with any ecommerce plugins, and others only work with one ecommerce plugin specifically, but the Striking code is more flexible (its actually more complex to enable such abilities) allowing for a wide variety of ecommerce plugins to work. In Striking virtually all display elements have settings enabling them to be turned on and off, varied by color, etc as well as a global settings, whereas standard premium themes have only the global setting, but no individual element control on a use by use basis. On top of all of this is the fact the Striking framework is able to sustain a site as it grows larger and starts to have more varied needs and content to suit its users, typically resulting in a large number of pages, archives, and media. Together, all of this and more comprise the meaning of “Heavy Duty”.
Striking can be very simple to commence use. A beginner can have a 5-8 pg website with their essential content, slideshows, and images up in a matter of minutes to an hour or two. A smart user will grab the layouts we have preset to assist in this process.
But we are a theme that has received constant upgrades since inception as our users , who include many web site designers, have over time made many suggestions of new features and usage. In fact a point of pride for us is that we are one of the oldest themes in the marketplace that still works in the latest WP and browser versions – we always update! (Over 50 times since inception, and for every version of WP since WP 2.8)
So while Striking can be very simple to use if one sticks to the basics, such as shortcodes, your written content, sliders, images and widgets, we have since inception included abilities for both intermediate usage (knowing a touch of basic html and perhaps exercising a little design “imagination” for customization) and expert users (with all that entails about WP and coding knowledge).
Thus Striking is coded both in its core, and in its feature sets, to allow a site to grow, and to vary, as its owner becomes more skilled or attracts more traffic to their site.
We often hear from users that they bought a basic premium theme (in the $40, 45 or $50 price range) and found it was functional, but after some initial usage they needed more as its feature sets were basic, and they could not vary or customize the look very much. Striking is the theme of choice when users only want to spend money once, wisely, and not have to buy repeatedly in order to get all that they might need both now, and in the future.
Is Striking an Ecommerce Theme?
Essentially there are 4 types of wp themes in respect of ecommerce:
Often buyers get confused on this matter.
- The theme provides no ecommerce support whatsoever in its code
- The theme provides some limited ecommerce support, at least to make certain that an ecommerce plugin will not cause a theme conflict
- The theme provides advanced ecommerce support, perhaps by way of both coding to eliminate conflicts with one or more ecommerce plugins, and potentially some specific code to facilitate certain features in one or more ecommerce plugins
- the theme is coded with an ecommerce plugin integrated into its core, and is styled to facilitate the look and workings of the integrated ecommerce plugin. Usually in this case no other ecommerce ability is available to this theme, it is restricted to the integrated plugin for ecommerce use.
Striking is a multipurpose theme, and it fits into the third category, being coded so that a variety of ecommerce plugins may work in it without conflict (this does not mean every single wp ecommerce plugin will work ->if you are concerned you should ask us in advance) and has specific core code to facilitate the workings of certain ecommerce plugins such as Woocommerce and WP-Ecommerce.
We do not provide any special custom page types (ie a skin where a login or other feature is in a specific place, with a specific styling, etc) since most ecommerce plugins provide widgets and shortcodes to achieve this and we prefer to emphasize flexibility, and the ability to “customize” a look vs “a set look”.
But Striking does include several other built in features such as supporting an alternative non-conflicting css class structure, custom sidebars, custom feature headers and custom archive tittles and descriptions for ecommerce plugins. These are powerful abilities that allow for us to be one of the most popular themes for ecommerce.
One can and many hundreds have, build a sophisticate ecommerce site with Striking. It is a very popular theme for this purpose but gives the added ability of being a completely workable theme for regular purposes, a typical issue with a dedicated ecommerce theme.
An added advantage is that given the large size of the Striking user base, our support forum has many questions on customizing the core features of plugins such as the Woo plugin.
We provide in our Item Description some of the known types of ecommerce plugins that have been used together with the Striking Wordpress Theme.
Do you provide any support for Striking usage related questions beyond the help documentation?
Yes. We provide free help for usage questions at our Striking support forum found at:
All one needs for registration is the License Purchase Code which you can obtain by downloading your “license certificate”. Go to your download panel in your account and look for the Striking Icon. You will see a “Download” button to the right of it. Click on this button and a dropdown will appear. One of the items in the dropdown list is the License Certificate and after clicking on it a download of the file will commence. Once you have downloaded your certificate (a simple text document) please open it up and your purchase code is found about 4-5 lines from the top.
Registration at our support forum requires your purchase code, an email address and your choosing a username. Its that simple! Please use the same username as you use here at Themeforest. We do not spam, nor do we sell this information to any third parties.
Is it necessary to register at the Striking forum for support or can I ask questions here at Themeforest?
Any question that comes from someone who has purchased a copy of Striking should be asked at our support forum.
We used to answer questions both here at Themeforest, and at the forum, and we ceased this dual support some time ago. The Comment pages at Themeforest are not searchable and we found that many questions were being asked repeatedly as a result. Our support forum is searchable, which results in a better experience for users, and improves our ability to provide timely support by not wasting time answering the same question over and over again.
So only prospective purchasers should ask a question at Themeforest. Everyone else > the Striking Support Forum!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.