An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by imaginem

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from imaginem:

Please visit us at the support forum for support related questions.

Thank you

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to display special characters where cufon font is used.

(ie characters like : é è ç à ù )

If special characters are to be used in the ones generated by cufon and its not displaying then you’ll need to generate a full character set conversion of the font from the link

http://cufon.shoqolate.com/generate/

Here’s the font link

http://www.fontsquirrel.com/fonts/TitilliumText14L

Replaced the generated font js file with the file TitilliumText14L_300_600.font in the JS directory.

Hope this was helpful.

Thanks

How to Add another Accordion Slide?

If you edit the header.php file Line 86

paneldimensions: {peekw:’50px’, fullw:’786px’, h:’430px’},

peekw is the amount in pixels of the panels portion which you see when collapsed

fullw: is the image with in pixels

h: height in pixels

You’ll need to shorten the fullw (fullwidth of image) for every extra panel you add.

Edit haccordion.css in the CSS folder

Match the image width set there with

#hc1 li .hpanel img{
width:786px; 
height:430px;
}

and

Edit home-accordion.php line 9 (posts per page value) and enter the number of panels you need to have there

Thanks

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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