272 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

I’ve purchased this theme a while ago and I’m impressed. It has so many options to configure everything and built the site exactly to your needs. All is very well designed and Vamtam support is very patient and helpful. Thanks guys!

vamtam

Thank you so much for your kind word !

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’ve purchased this theme and now when i open Vantam “quick setup” or “advenced options” they can’t stop loading, What’s happen ?

vamtam

Hi there,

Thank you so much for purchasing Studium!

Please update your WordPress to the latest version 3.5.

Best Regards: Nikolay Totev

Default-user

I’m on the latest version 3.5 and the problem is always here :(

vamtam

Hi,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you. We will need admin and ftp credentials.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
saikit Purchased

I am having the exact issue as rveltri59.

When I tried to access the vamtam setup, the loading button hovers on top of the screen and won’t go away. This prevents me from changing any of the vamtam settings.

Another bug occured on my website and some “container_16” have black background over it. I need to try to get into the setup to try to fix this as soon as possible.

I have started a ticket on vamtam a few hours. I hope you can look into this matter asap.

vamtam

Please provide admin credentials if you haven’t done so yet.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Turkey

Hi. When I try to activate the theme, I get the error about me not having the permissions, although I’m the admin of the website. When I navigate to the home of my admin panel, the theme seems to be activated but I can’t see the Vamtam menu. I’m using WP v3.5, what could be the problem?

vamtam

Hi, we’ve been using the edit_theme_options for some time. We’ll check all of our themes for leftover code using edit_themes. Thanks for noticing :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Turkey

Got it! I switched off editing of the themes via the wp-config.php file with this line of code:

define(‘DISALLOW_FILE_EDIT’,true);

And your theme menus’ capability requirements are “edit_themes”. That’s why I can’t access the admin menus even though I’m admin.

I think you should edit those capabilities to “install_themes”. After all, theme editing via admin panel can be swithed off even for super admins.

vamtam

Hi, we’ve been using the edit_theme_options for some time. We’ll check all of our themes for leftover code using edit_themes. Thanks for noticing :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
atkinsbiz Purchased

Hi there, love this theme.

How do I remove the “New theme version available. Please visit Themeforest to download the latest release. Please note that the license is only for one domain. Our regular themeforest clients are automatically subscribed to regular updates, video tutorials, active help desk support and more.” alert at the top of admin?

I need this removed asap :) thanks

vamtam

HI there,

Thank you for purchasing!

You have to change the theme version in style.css to 20 for example and you shouldn’t see the message till we release version 21. That won’t be in the next couple of years :)

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Cyprus
savvar Purchased

when i click on vamtam menu the website stucks on loading and i cannot do anything.any help?

i m using the latest wp version

vamtam

Hi my friend,

Thank you for choosing our theme!

If you are using the latest theme and WordPress version, that shouldn’t happening .

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

We will need admin credentials for the time being.

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

salve , io non posso installare questo tema ,io uso wordpress 3.5 no so se compatabile.

vamtam

Hi mate,

Thank you for choosing Studium! Please speak in English :) , I haven’t a clue what you said .

Regards: Nikolay Totev

Default-user

hi, I bought the theme studium, I can not install it, I tried via ftp tells me if I go corrupt file on wordpress

vamtam

Hi mate,

Thank you for purchasing Studium!

You can follow this guide: http://www.youtube.com/watch?feature=player_embedded&v=2J6I5k9Oxhs

Regards: Nikolay Totev

Default-user

hello thanks I installed the theme I would like to know how to change the language in Italian

Default-user

hello when I enter an option I receive this message. gives me a erore after I reactivate the theme must authorize you to access this page

vamtam

Hi,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

Default-user

hello, my theme has 2 errors turns off every 20 minutes? You need to get authorization to access this page.?

vamtam

Hi mate,

Did you submit a ticket. There is not much we can do without admin credentials.

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Do you have a change log for each of the updates to the theme? I have customized the theme and I don’t want to override files that I’ve made changes to. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello the theme turns off by it self I do not know why ?

vamtam

Hi,

Thank you for choosing our theme!

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you. We will need admin credentials.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello help me to solve this problem when I turned on after you turn off by itself?

vamtam

Hi,

Thank you for choosing our theme!

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you. We will need admin credentials.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

Default-user

hello the theme is compatible with WordPress 3.5? and how to subscribe to Help Desk Vamtam

vamtam

Yes , the theme is compatible with WP 3.5. Help Desk: support.vamtam.com

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello how to change the language of the subject from English to Italian

vamtam

Hi there,

Thank you for purchasing Studium.

You will also need to make a change to your WordPress wp-config.php file (located in your WP root directory) with the correct language codes like the example below. If you don’t have a WPLANG entry then create one. define (‘WPLANG’, ‘it_IT’);

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello I have not seen any help I sent a ticket but nothing solved

I have started a ticket on vamtam a few hours. I hope you can look into this matter asap.

vamtam

Hi there,

It is still Sunday :) and we usually answer in 8 hours on weekends! You will get an answer soon.

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi This theme is compatible with joomla

vamtam

Hi mate,

No it is not, works only with WordPress

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi how big is the download theme?

vamtam

Hi there,

Thank you for purchasing Studium! I am afraid I do not get your question? The size of the .zip folder is 7 MB.

Best Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi my theme folder zip is 11 MB.

vamtam

Sorry, I was wrong . Do you still have any issues?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

Hi there,

i running into some issues with the slider after updating to wp 3.5 Somehow the captions do not show i EA and firefox, in chrome it seems to be working fine.

http://www.flexfloor-floorsolutions.nl

Any solutions for this? Hope you can take a look, thx Regards Jeff

vamtam

Hi Jeff,

No solution, since we haven’t come across similar issue. Please open a ticket and provide admin credentials. We will look into it asap.

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi, I sent a ticket but no response

vamtam

Ticket number please.

Default-user

Ticket number 5386

vamtam

Hi

This ticket was closed :) Make sure it is open otherwise we do not see it .

The only thing I understand from the ticket is that the theme is not working :)

Please provide admin credentials and I will have a look. I opened the ticket again so you can post them there.

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Great theme, good price, and very customizable. Helpful and responsive support as well.

vamtam

Thank you so much !

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Since updating to 3.5.1 the Setup/Options tabs won’t load.

vamtam

Hi there,

It seems that you are running an old theme version. Please update following the guide below: http://support.vamtam.com/solution/articles/2752-5-steps-to-update-a-theme

Regards: Nikolay Totev

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