272 comments found

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

hi there,

I did the update1.4 but im thinking to set it back to 1.2 cause this is what happend after the update

The slider aint showing no more, also some plugins have some major issue now. My Qform plugin is totally messed up suddenly!

http://www.flexfloor-floorsolutions.nl

Hope you can help me out?

Regards

vamtam

Hi there,

You should upgrade to WP 3 .4 as well :).

If the problem persist please open a ticket in our Help Desk: support.vamtam.com

Regards: Vamtam

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

offc ive deactivated all pluggins but with no result

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
nwhidden Purchased

good afternoon. Quick question, is there a way to add to the list of google fonts and CSS3 fonts available? Our client wants a very specific font

vamtam

Hi, there is a way :) Please explain what you want to do here: http://support.vamtam.com and we’ll help you.

Vamtam

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Poland
helou Purchased

how do I get version 1.4 ? I cannot log in to site after clicking upgrade link

vamtam

Hi mate,

You can downloaded from your Themeforest account. It is always the latest version there,

Regards: Vamtam

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Poland
helou Purchased

filename says 1.3 when I download it…

vamtam

Hi there,

I see now. The file name is 1.3 but the version in the style.css is 1.4, so it is the latest theme version.

Thanks for pointing that out. We have to change the file name in the next update.

Regards: Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi!

How SEO friendly is your theme?

The code looks a little bit bloaded with many css and javascript files.

Thanks

vamtam

Hi mate,

The theme is built with semantic best practices and search engines in mind! The theme has 300 + options and you need much css and javascript code to have them :)

Regards: Vamtam

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Won a Competition
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
+2 more

Thank you all for posting your questions on our Help Desk ! support.vamtam.com.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hi, I updated with 1.5 version , but it was a disaster. The default background color becomes black and even if i change anything in the color setting, it was not reflecting. My website footer color is black now.

vamtam

Hi, please open a support ticket (http://support.vamtam.com) and we’ll assist you with this issue.

Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Done, Please have a look into that

vamtam

Hi mate,

I just answered your ticket.

Regards: Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Thanks for your response . When I cleared the browser cache , every thing became fine, my changes also got reflected. There were no problem with 1.5 version . Great support.

vamtam

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Now I got , why my changes were not reflected. I was having a third party DNS caching service . My static files were cached by that service.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Please Help I instaled the theme… Now I cant access Wordpress at all “Fatal error: Call to undefined function wp_get_theme() in /home/ab85575/public_html/aircondioningorlando/wp-content/themes/studium/wpv_common/wpv_framework.php on line 47”

vamtam

Hi mate,

It seems that you are not running the latest WP version. Please update.

Regards: Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

Does your theme support child theme?

Regards

vamtam

Hi mate,

Thanks for the interest! Yes it does support child themes.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Slovenia
MiR0 Purchased

Hello

Can u please tell me how to remove header wrapper shadow? It is visible on the right side and the bottom of the header section of my website. Your demo http://vamtam.com/studium/ doesn’t have any shadows in the header. Can u please help me out, beacuse it’s really annoying. http://www.apts.si/

Thank you, Regards

vamtam

Hi There,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

VamtamĀ  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Vamtam,

I know your theme is super fast already, but I want to make my site SUPER fast! Is there a caching plugin or other suggestion you might have to accomplish this?

Thanks!

Daniel www.colombiaecotravel.com

vamtam

Hi Daniel,

You can use https://www.cloudflare.com/ for caching and get a good hosting :).

That’ make the deference.

Regards: Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ryllmann Purchased

i am receiving “Cheatin’ uh?” when try to change background pic. what was that?

vamtam

Hi mate,

I just answered your ticket :).

Regards: Vamtam

Default-user
ryllmann Purchased

what you mean, i bought that theme, what is “cheating”??

vamtam

Hi mate,

You should update your theme to the latest version following this guide: – http://support.vamtam.com/solution/categories/2296/folders/4678/articles/2752-5-steps-to-update-to-progressio-1-2

Regards: Vamtam

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

hi there,

How do i remove the black backgrounds? every time i modify, the theme resets the background of the footer or header. etc. Doesnt matter what i do, its turning black every time.

Anyway to solve this?

1 more thing.

Im trying to ad new plugin. social media share button.

Ive tried 3 diffent plugins but none of theme work. Think its conflicting with the internal social media elements.

Can i work around that cause i need that social below my pages. Also when i use the theme social media for pages.. it slides out but the tekst inside is to long, translatet to ducth, but now it doesnt fit no more.

www.flexfloor-floorsolutions.nl plz check for your self,

Thx regards jeff

vamtam

Hi mate,

It seems that you are running an old theme version. Please update following this guide: http://support.vamtam.com/solution/articles/2752-5-steps-to-update-a-theme

We do not support third party plug ins but if you open a ticket in our Help Desk we will take a look.

Regards: Vamtam

BudgetDesign

Sorry, Forgot to reply!!

Thx again for the great support!!

Regards

  • Brazil
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Vinik Purchased
Hi, For some reason my header is bigger than it should: http://capitalizacont.com.br/

The slider should be where the body starts, but it has a blank space there.

vamtam

Hi There,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

VamtamĀ  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

Default-user
Vinik Purchased

Thanks. your support came pretty fast (:

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
websharx Purchased

Hello,

Is there a way to add a phone field on the contact form?

Thank you!

vamtam

Hi mate,

There is a way :), but you have to alter the code. So, you’d rather use contact form 7 instead.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi ,

I bought this site a long time ago , I had to make some server changes and I made a backup but something went wrong.

Now I get a error :

Warning: require_once(C:\inetpub\vhosts\rb-lifescience.com\httpdocs/wp-settings.php) [function.require-once]: failed to open stream: No such file or directory in C:\inetpub\vhosts\rb-lifescience.com\httpdocs\wp-config.php on line 90

Fatal error: require_once() [function.require]: Failed opening required ‘C:\inetpub\vhosts\rb-lifescience.com\httpdocs/wp-settings.php’ (include_path=’.;./includes;./pear’) in C:\inetpub\vhosts\rb-lifescience.com\httpdocs\wp-config.php on line 90

Could you help me out

vamtam

Hi mate,

You do not have a badge ” purchased” , so i suppose this is not the account you bought form.

Regards: Vamtam

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