An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeMakers

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeMakers:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Announcement about working hours
ThemeMakers Support Team provides you with professional assistance in case you have some issues using our products or you need some advises in your work. Feel free to contact us through our Support Forum or Support Ticket System. Please be aware we are working to the best of our abilities in order to reply to your request in earliest convenience, but due to busy workflow it might take 24-72 hours to get reply from us.
We are available from Monday to Friday 9 a.m. – 6 p.m. (GMT +1)
We appreciate your patience and thank you for understanding.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to make links to other page of website?

Simply copy your permalink (can be found as it shown on a screenshot below http://imm.io/CntS) and use a html code for your link with that permalink as it shown below:
<a class="sitelink" href="/?page_id=10">Sample Page</a>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by