An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by radykal

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from radykal:

Selling my items on envato
If you are a themforest author for example and you would like to put an item from me into your item, when you purchase an extended licence, you have to ask me for permission. DO NOT PUT IT INTO YOUR ITEMS WITHOUT ASKING ME!

Frequently Asked Questions

How can I stop the music player, when prettyphoto opens and start playing again when I close it?

Go to js folder and open script.js. Scroll down to line 149, looks like this:

 $("a[rel^='prettyPhoto']").prettyPhoto({deeplinking: false}).find('img').hover(

Just add 2 new options to it, so it looks like this:

 $("a[rel^='prettyPhoto']").prettyPhoto({deeplinking: false, changepicturecallback: $.fancyMusicPlayer.pause, callback: $.fancyMusicPlayer.play}).find('img').hover(

Save the file. Thats it!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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