An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, radykal, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from radykal:
Selling my items on envato
If you are a themforest author for example and you would like to put an item from me into your item, when you purchase an extended licence, you have to ask me for permission. DO NOT PUT IT INTO YOUR ITEMS WITHOUT ASKING ME!
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
The slider is not working for me. What I am doing wrong?
In most cases the permission of the cache folder in the inc folder needs to be changed. By default the CHMOD is 755, change it to 777. Delete also all files inside from the cache folder and refresh the start page and check again, if the images are still not showing. If you still have the problem, please send me a mail via the contact form on my profile page or post your problem in the support forum – http://dj-templates.com/support.php .
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.