An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by aestik

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from aestik:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please keep in mind that our team are only online from Monday to Friday, 9 AM to 5 PM (GMT +7), excluding Indonesian public holidays.

Frequently Asked Questions

If I find an error after installing theme that looks like “partial not found” in the command line, what should i do?

Try rename your theme folder/directory name. for instance, rename your theme from ‘suave’ to ‘suave-ghost’. and restart your Ghost. We found some irregularity after installing theme. but renaming the theme folder/dir into something else, sure fixed the problem.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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