An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, aestik, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from aestik:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please keep in mind that our team are only online from Monday to Friday, 9 AM to 5 PM (GMT +7), excluding Indonesian public holidays.
Please sign in to contact this author.
Frequently Asked Questions
If I find an error after installing theme that looks like “partial not found” in the command line, what should i do?
Try rename your theme folder/directory name. for instance, rename your theme from ‘suave’ to ‘suave-ghost’. and restart your Ghost. We found some irregularity after installing theme. but renaming the theme folder/dir into something else, sure fixed the problem.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.