135 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Congratulations, you have some great work! :)

PixelGrapes

Thanks ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Does your theme support DMS? Like Pagelines?

PixelGrapes

Hi. The theme supports drag & drop and includes custom blocks for the aqua page builder plugin. http://goo.gl/gjWguD But it is not built on any existing DMS (framework). – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, this is my first time using wordpress. I just purchase your sublime theme but after install it and import the demo, how come I cannot get the same template as in your demo?http://pixelgrapes.com/demo/sublime/

PixelGrapes

You will need to set the homepage and assign the menus. There is documentation included that will walk you through the steps. If you have a problem open a ticket here http://pixelgrapes.ticksy.com – cheers

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

hello again! when used accordion the module does not open on mobile phones :( can you help?

PixelGrapes

Ah yes, you’re right. Will upload a fix for this. – Cheers

Default-user

thanks! please notify me when! :)

Default-user

did you solved it? any other solution?

PixelGrapes

Still looking at this. It works on some mobile devices – not apple. What device did you view it on?

Default-user

apple iphone and ipad :(

Default-user

maybe if i update the Aqua Page Builder? or that is not the prblem?

PixelGrapes

The issue is with the plugin. But the latest version doesn’t fix it. We’re going to work with the plugin author to fix it. – Cheers

Default-user

:( any temporal solution on using another kind of acordion¿ i really need it for a client…

PixelGrapes

If you switch the setting to ‘tabs’ or ‘vertical tabs’ both will work fine.

Default-user

yeah, but my client wants acordions :(

PixelGrapes

You can use markup. Open a ticket here: http://pixelgrapes.ticksy.com

PixelGrapes

We have a fix for this now. Going to submit it tonight. I can send you a note once it is approved by TF. – Cheers

Default-user

ok! yes please!

Default-user

any news eggbit? is the fix already uploaded?

PixelGrapes

Unfortunately, no. After some more testing, it didn’t work consistently enough. It will need to be fixed from the plugin side. We have brought it to the plugin authors attention. You will need to use an accordion plugin if tabs will not do. – Cheers

Default-user

hello! but in your demo data you have another thing that works in the FAQ page, how can i use it?

PixelGrapes

It’s the same accordion. Won’t open consistently on IOS.

Default-user

i men the one you hace 2 hours ago on: http://pixelgrapes.com/demo/sublime/faq/ i tried it on ios and works ok! :(

PixelGrapes

You may have seen it when we were testing a solution. But it didn’t work consistently. The plugin needs to be updated.

Default-user

ok!. can you at least recommend me a plugin that works with your template?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, the theme looks great! Good work.

Quick questions: how did you build the animation (laptop, clouds, etc) on the homepage? Was it easy to add into the template? I am pretty new at wordpress but would like to achieve a similar feel as you created with this animation.

Thanks!

PixelGrapes

Hi. the demo slider content/settings are included. You can import the exact slider to start with. – Cheers

Default-user

Thanks for the reply. I have bought the theme and begun working with it. It is great! One issue however, when I am in page builder and I insert “clients”, the background of the block is blue and I do not know where to change it. I have changed the colour scheme for other aspects already, but cannot seem to find where to change this one.

Thanks

PixelGrapes

Hi. If you have a header image uploaded in appearance/customizer under the pages tab, it will use that image. But you’re right, if no image is set it shows the default colour. I will upload a fix for this. I’ll send you a note as soon as it is available. – Cheers

Default-user

Thanks for the quick reply! I have been working with your theme for the last two days and it really is terrific! Just this little issue with the colour of the client block. I do have a header image uploaded, and the default colours set, yet the colour of this block remains blue (not one of the default colours I have set). Feel free to take a look at http://testsite.prizepad.ca/. Please let me know once you have updated this. Thanks again for a great theme!

Default-user

Hey eggbit, I have been working with the theme for a little while now and there are a few things that could use a tweak. Overall the them looks great, however the block for clients (as noted previously) does not adjust to the colours chosen, it is just blue. It does not use the heading image either. Also, there is nowhere to include google code or additional HTML for the header. This would be EXTREMELY useful.

Thanks.

PixelGrapes

Hi. There was an update a while back for the client block. If you download the theme again it will include the update. I’ll look at adding an analytics setting. – Cheers

Default-user

Thanks for the quick response. I have updated to the latest theme and the clients logo area still shows up as blue/green. The analytics will be a nice addition! Thanks!

Default-user

You can view the problem at testsite.prizepad.com

Default-user

sorry, testsite.prizepad.ca

PixelGrapes

Hmm, line 281 in style.css shouldn’t have ’!important’. If you delete that the background will be your chosen highlight color. If you upload a parallax background it will use that image.

Default-user

Strange that that would still be in there after installing the latest update of the template. Can you please provide a sample of what is in line 281. In wordpress editor it doesn’t show line numbers and there are a few lines in that area that have !important in it.

Thanks.

PixelGrapes

You could also download the theme again and reinstall or just upload style.css – should do it. -cheers

Default-user

Thanks eggbit. I reinstalled the file and now the client block displays my highlight colour, however it does not display the parallax bg that I have uploaded. A step in the right direction however. Also, can you please tell me how to update the Revolution Slider as the version installed is not working with WP 3.6 (i cannot edit in the admin panel). Thanks.

PixelGrapes

The slider should work with 3.6 The demo is using WP 3.6.1 – Can you open a ticket: http://support.pixelgrapes.com If you include a login we can take a better look for you. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

This is a prepurchase question. I love the theme, it is really great. I am trying to build a membership based site using the plugin wishlist, will wishlist be compatible with this theme and will there be any problems with a shopping cart integration. Any help you could offer would be great. Thanks heaps :-)

PixelGrapes

Hi. The plugin looks like it just adds certain permissions on pages. It should work. They claim to work with and wordpress site ;) You could use a simple cart plugin if you’re selling a few items. If you want a full-blown store you may want to use an ecommerce theme. – Cheers

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

there is another BIG problem with the 1.1 updtate: when responsive menu is enabled on iOS if you scroll down on home the menu and header appear some times in the middle of the page like “flashes” http://pixelgrapes.com/demo/sublime/ the 1.0 did not have this problem…

PixelGrapes

You may be seeing a cached version from when we had some test files up earlier. Clear your browser cache. If you have a problem on your site – please open a ticket http://pixelgrapes.ticksy.com

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi there,

The theme looks great, quick question though, is there a feature to change skins / colours of different elements within the site such as header colour, main body, background etc.?

Many thanks,

Steve

PixelGrapes

Hi Steve. There is a theme customizer to change the main highlight colour, header colour and menu background/font colour. - cheers

SomethingWonderful

Thx Eggbit, think that tips it for me… in the right direction..

;0)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hola. Love the theme, I’m having some bug issues with the widgets in the blog. Will you take a look please? talklaunch.net

Any recommendations to how I can fix?

Thanks!

PixelGrapes

When you go into the blog page there is a field on the right called ‘sidebar’. It’s dynamic, so you could enter a new sidebar like ‘blog’ and hit save. Then go to appearance/widgets and add some widgets to to the ‘blog’ sidebar. By default the sidebar used is ‘sidebar’. – Hope that helps.

Default-user

Looks like the sidebar pops in at mobile, and then drops into the footer on a browser? http://www.talklaunch.net/2013/08/30/love-hate-colorados-new-logo/

PixelGrapes

Looks like the sidebar is empty? Please open a ticket here: http://support@pixelgrapes.com If you include a login I’ll check it out for you. – Cheers

Default-user

Thanks buddy – I’ll email.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

hi

why my top menu is not working

http://www.qart.biz/

thanks

PixelGrapes

Hi, you need to set it in appearance/menus. Manage menus – set the submenu. – Cheers

Default-user

i have it in my submenu, i import mine from demo.xml . but the text doesnt appear..

PixelGrapes

Yes, importing the demo content will add the items to your submenu, but you will still need to set the menu location. In appearance/menus you will see a ‘manage locations’ tab. Click on that to assign the submenu location. – Cheers

Default-user

great…thanks eggbit for great support!

Default-user

how do i insert slider on other pages? it seems blank on others. only left with white space.

PixelGrapes

Only the homepage template has the built in slider. You can go to appearance/customize and select the pages tab. You can upload a header image to appear on the subpages. Or you can use the slider shortcode to add sliders to other pages. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello nice theme :-)

But i need to make 4 columns on the homepage i can’t use any of the functions in the page builder, any suggestion for a short code plugin that will work with this theme ?

PixelGrapes

Hi. Thanks. The page builder has ‘column’ blocks. You can resize them using by dragging the edges. Then place text and image blocks inside the columns. here is an example: http://goo.gl/hsFGfy Will that do the trick? – Cheers

webuniverset

THX for replying… and yes all my problems are now gone :-)

webuniverset

I have worked with the theme for almost a week now … and I must say I am more and more happy about it … the only thing that still teases me is the footer how is the footer on the demo shop set up?

PixelGrapes

The right three footer widgets are custom menus. Setup custom menus in appearance/menus. Then in appearance/widgets add the custom menu widgets to the footer sidebar. The ‘left sidebar’ is just a text widget. – Hope that helps

webuniverset

it gave a new dimension to the footer THX again:-)

webuniverset

for some reason the zopim chat plugin mess up the header…

PixelGrapes

Can you open a ticket and include a link to the page. http://support.pixelgrapes.com

webuniverset

Will do when the site is complete and open :-)

  • Has been a member for 2-3 years

Hi, this theme seems to be good for what I want to do. I have one question : is it fully compatible with WPML for translations ?

PixelGrapes

Hi. Yes, it includes language files. – cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I filled out a ticket and am awaiting response, my sidebars have disappeared from my individual blog postings. Any ideas?

PixelGrapes

I see a ticket submitted 1 hr ago? Looks like you’ve edited css. Please see the ticket. – Cheers

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

ok a few questions, how do i set the banners? none of them appear and i cant figure it out?

Also my footer spitfiredev.com the counter is on a few lines unlike yours.

logged a ticket at http://pixelgrapes.ticksy.com/ but doesnt seem to be working.

PixelGrapes

Hi. That is the old support area. The new one is at http://support.pixelgrapes.com

Put the counter in the ‘footer left’ sidebar. It is wider.

Are you using the regular banner? It will display when you scroll down. The ‘stretch banner’ is the fullscreen width banner. If you open a support request with a link to the page where you have it we will take a look. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Switzerland

I love your theme.. is it possible to change EVERY colours ? :-)

PixelGrapes

Hi. You can change the highlight colour across the site, so everything you see that is green. You can also change the menu bar colour and subpage header colour plus the menu font colour. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I just want to say if you’re theme have a .pot or .mo in French

Thanks

PixelGrapes

Hi. It includes .po for translation. You can translate it using a plugin. But it doesn’t include any pre-translated languages. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
imacnu Purchased

HI. How can i use this image http://pixelgrapes.com/demo/sublime/wp-content/uploads/2013/07/bg.jpg as background on header in others pages different at home?

This is what i want

http://themeforest.net/item/sublime-responsive-wordpress-theme/full_screen_preview/5230414

Thanks

PixelGrapes

Hi. Go to appearance/customize and click on the ‘pages’ tab. You can upload a header image. Make sure you give it enough time to upload – it will appear in the preview screen when the upload is complete. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
imacnu Purchased

Thanks, it´s ok

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’ve got problems setting up the demo site. After installing the theme, importing the content (demo.xml), configuring menus, setting home page, and creating slider1 and importing it, the issues are:

- home page includes template id=”8” which is not defined in page builder

- some images are missing, including post images and the image in every header except the one in the home page

- slider images are missing

- the footer just contains ‘Copyright 2013’

- some content from the demo at

http://themeforest.net/item/sublime-responsive-wordpress-theme/full_screen_preview/5230414

is missing, including: the top left block ‘even more features’ in the about us page and template; and a number of features in the Feature menu

Any help welcome

PixelGrapes

Hi. You can delete template id=”8” and select the correct one from the template drop down. The post images are not included. You can upload a ‘header’ image in appearance/customize under the ‘pages’ tab. You will need to add widgets to the footer. The widgets aren’t imported with demo content. I can’t tell from the above link what is missing. The features blocks are just examples. There is some documentation to check out if you haven’t. If you need assistance please open a support request here: http://support.pixelgrapes.com – cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

We are having problems installing the theme. The error message is “This does not appear to be a WXR file, missing/invalid WXR version number”

Please let me know how to correct this with out needing to et in to FTP

Thank you

Default-user

I have tried to open a support request and continue to get error messages.

PixelGrapes

If you download the ‘main files’ option and unzip it on your local computer you will see a documentation folder which has some instructions. The demo content is an XML file located in the demo folder. If you have a problem open a ticket http://support.pixelgrapes.com and we can help you get it Installed – Cheers

Default-user

That was a very generic answer. You support site doesn’t allow me to submit a request and I continue to get error messages. The issue is not the demo content it is the import in to wordpress that is not working due to a WXR issue. Please help

PixelGrapes

Hmm, it does look like the support area is down at the moment. We’re looking into it.

PixelGrapes

The demo xml file hasn’t been changed. What version of WP? Can you send me a private message with a WP login so I can take a look for you. – Thanks

PixelGrapes

Hi. I took a look. You need to install and activate the theme first. Then upload the demo file.

Default-user

the file will not install that is the issue.

PixelGrapes

You said the demo file will not install? Is that right? Or do you mean the theme zip will not install?

Default-user

Correct

PixelGrapes

Ok. I installed it. You should be able to add some footer widgets and take it from here ;) cheers

Default-user

thank you

Default-user

Would you able to provide me with a working zip file?

PixelGrapes

It’s in the download. All I did was download and install it. I used the version on ThemeForest. sublime.zip – cheers

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