135 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
csoler Purchased

I need some help with the Portfolio! I created a portfolio with 4 products. So far, ok.

http://www.islandtools.com/clara/maria/ But when i select the Products, i got this error: No page Found!!!! :-(

For example: http://www.islandtools.com/clara/portfolio/producto4/ Product 4= I GOT A ERROR. I DONT UNDERSTANT WHY!

Please i need help can you help me? clarasolerd@gmail.com

Warm regards from BCN! Clara

PixelGrapes

Hi Clara. Looks like you have a different theme activated and still the same error. Try reserving your permalinks structure. – Cheers

Default-user
csoler Purchased

Ok thanks

Default-user
csoler Purchased

I dont find where to insert the google analytic CODE

Default-user
csoler Purchased

HELP PLEASE! google analytic were I insert the code???

PixelGrapes

Hi. You can paste in footer.php I will upload an update with it in the customizer.

Default-user
csoler Purchased

Thank you! I got a google analytics pluggin. I think it will be ok.

Default-user
csoler Purchased

SEO: I have read that the permanlinks are not ok for Google SEO. Now all my homepage is in permalinks, otherwise the Porfolio doesnt work. Please what do you think about that? It is ok? Please take a look www.socialtocommerce.com

Default-user
csoler Purchased

Thank you for the reply! :-)

PixelGrapes

I would use post name with id.

/%post_id%/%postname%/

That should work.
Default-user
csoler Purchased

Ohh! Now is great! Thanks for your help! Now it works as i wanted :-)

Default-user
csoler Purchased

But if i want to edit the followed text in the portfolio: http://www.socialtocommerce.com/portfolio/

Default-user
csoler Purchased

How i can edit this sentence? “portfolio Archive – Social to Commerce”

Default-user
csoler Purchased

The portfolio doesnt work propely!! Take a look:http://www.socialtocommerce.com/portfolio/mobile-commerce-en-el-punto-de-venta-fisico/

Default-user
csoler Purchased

I the widgets on the right side; DOESNT EXIST NOw!

Default-user
csoler Purchased

Custom Field1; Custom Field2; Custom Field3 (disaper if i use the permalink). :-(

PixelGrapes

Ya, permalinks aren’t working properly. Do you have the latest version of the theme? If you PM me a login I can take a look for you. – Cheers

Default-user
csoler Purchased

A PM? I dont get ! What do you need?

Default-user
csoler Purchased

PM? What is?

PixelGrapes

Click in my profile and send a private message.

Default-user
csoler Purchased

I already did! I wait for you mail! :-)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Sorry, I’m sure there are basic instructions for manipulating this pretty cool WP Theme but I’m new to WP and am trying to set up a landing page for an app that is similar to the one that I purchased yet after install I get a very complicated, garbled component view that I can’t figure out how to manipulate. I did some research on this page and the Web and still can’t figure it out. Have I done something wrong?

Here’s a quick video of what I’m seeing: http://goo.gl/Y07BII.

Any quick helpful pointers? Sorry if this is an obvious question that I’m somehow overlooking.

Thanks, James

PixelGrapes

Hey James. That looks right for the initial install. You now need to go to appearance/menus and assign the 2 menus. I recommend installing the demo content via tools/import. After that you will want to set your homepage in settings/reading. It’s very easy, just sounds a little tricky the first time. There is some documentation included with some steps to follow. If you have a problem send me a private message with your login and I’ll get it setup for you. – Cheers

Default-user

Thanks for your help! I’m making progress, however, am running into an issue with the banner background showing up on the pricing page and the home page.

Quick video to help explain: http://goo.gl/RxL0Vi

Can you provide more tips?

Thanks, James

PixelGrapes

If you go to appearance/customize and click on the ‘pages’ tab you can upload an image to the header. it may take a few seconds to upload. Once it appears in the preview box – hit save. That image will fill the header and the front page parallax section. The other block you referred to is the ‘recent posts’ block. – Hope that helps

Default-user

Thanks for the response. I’m not that it’s working, however. I’m trying to use the same image that is on the Homepage Revolution Slider - just like the demo version on Themeforest. I selected a different image and waited for it to upload but still don’t see it. It’s not showing up for either the Pricing page or on the homepage in the middle - again, just like the version on Themeforest. Any additional guidance?

J

PixelGrapes

Could you PM me a login and I’ll give you a hand. – Cheers

  • Has been a member for 0-1 years

I purchased Sublime and had created a template for home page with Stretch Banner, Portfolio, Twitter Banner & Client option. The Header, Footer & Slider are coming the widget and plugin respectively.

But there are empty space coming between the Slider and the Stretch Banner, Twitter & Client and Client &Footer div.

I did inspect element and there are some blocks added automatically which I didn’t find anywhere in CSS.

Please help me how to fix them.

I am using Latest Wordpress version I guess 3.8.1 and Sublime version 1.1

PixelGrapes

Could you send me a PM with a link so I can take a look? – thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Whenever I create a portfolio item, the URL created generates a 404 error?

PixelGrapes

Try resaving your permalinks structure.

Default-user

still doesnt work

PixelGrapes

If you PM me a login I will take a look – thanks

Default-user

Thanks! for awesome customer support!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can’t get 3 menus in the footer like you have on the demo (or even two). In the widgets section I have Sidebar, Footer-left and Footer. Then I have another Sidebar and footer, not sure why these are there? Anyhow, I cannot get more than the left footer and 1 footer column to work. When I attempt to add another widget in the footer (for a total of 2 or 3), only one will show up.

PixelGrapes

Footer left is one half-page column. – so one widget. The regular footer has 3 columns and can accept 3 widgets.

Default-user

Thanks! That worked

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

My logo does not resize when viewed on a mobile device

PixelGrapes

Can you PM me a link. Thanks

Default-user

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Please help me to fix the alignment of http://likestagram.com/blog/ I didn’t change anything in the code. It came with that alignment. I don’t know if someone else having the same problem.

PixelGrapes

Hi. Did you change some css? I see when the image is hovered, the mask covers the text. That isn’t normal behaviour. Can you PM me a login and I’ll take a look for you. – Cheers

Default-user

I only changed it to decrease the size of the logo in the mobile version. I returned everything to normal, as it was, and still the same problem occurred. I will send you the login

PixelGrapes

In settings/reading you don’t need to set the post page to blog. Should be good now. – Cheers

Default-user

Thanks for your help!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Morning Sir!

I am also having the same issue with portfolio pages. Any help would be great!

PixelGrapes

Did you try resaving your permalinks settings? If so PM me a link and I can take a look.

Default-user

Thanks – just sent an email.

Default-user

Site is working perfectly now. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have asked for support 1 week ago and didn’t received any anwser Can you help please see site http://escreen.fr

PixelGrapes

Hi. I just looked at the ticket and there was a response. Perhaps it went to your junk mail. I just sent another, let me know if you get it.

Default-user

ok I got it thanks. I’ve answered back directly by mail at support@pixelgrapes.com

Default-user

I still have some issues about the progress bars that don’t look well

and the recent posts in the front page that is not aligned

and in the pricing page the select button is white (we don’t see it well)

and on the blog the posts don’t appear well

and also on the top pages above the menu bar: the grey buttons for the menu are not correct in some pages (there are 15 of them with no title)

PixelGrapes

It’s not a direct email. You need to respond in the ticket.

PixelGrapes

Your site is minifying and caching css which is causing a problem. The css is not loading properly. It’s in french so it’s difficult for me to see the settings ;(

Default-user

I have DB Cache Reloaded Fix and WP Super Cache activated : do you think it’s the reason?

Default-user

I’ve set the site to English now and desactivated DB Cache Reloaded Fix and WP Super Cache but still have issues…

Default-user

DsNqSvXh

PixelGrapes

The menus, footer and blog is setup. But the css won’t update customization changes, still seems to use a cached version.

Default-user

Do you know also why the images don’t appear? I used the same host for other templates and didn’t have issues with caching

Default-user

I have to click at least one time on an image so it appears back normally

Default-user

jquery or something?

PixelGrapes

The blog images aren’t included in demo content so they will show a placeholder. Is that what you mean?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Need help ASAP!

PixelGrapes

If you download the Themeforest ‘main files’ you need to unzip it on your local computer first. It contains docs and demo content. The theme zip is located in the theme folder. That is the one you want. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

My stretch banner format is not right. The title is showing up underneath the body text and the body text is not going to the left. Can you please help. Here is a link to my site: http://expressionpalette.com

Thanks

PixelGrapes

Hi. I haven’t seen that before. Can I login and take a look? Please PM me. – Thanks

Default-user

Im new to theme forest, how do I pm you?

PixelGrapes

Click on my profile and use the contact form. – thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We just installed this Theme on a fresh WordPress 3.8.1 installation (@localhost). We followed the instructions in ./documentation/sublime.doc.pdf but the Theme looks totally broken.

Also we imported the demo.xml.

This is how it looks like: http://s1.directupload.net/images/140226/y2meynt4.png

What’s the problem and how to fix it?

Chrome’s Developer console just shows this error message: “GET http://fonts.googleapis.com/css?family=Default+Font&ver=3.8.1 400 (Bad Request) “

Thanks for helping.

PixelGrapes

Hi. Go to settings/reading and set your static homepage. And once you go into appearance/customize/typography and save a font, that error should be gone. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Search feature is totally broken: http://s14.directupload.net/images/140303/bdwskwzw.png

What’s happening there? How to fix it?

Default-user

It’s also broken on your demo site: http://pixelgrapes.com/demo/sublime/?s=

PixelGrapes

Seems to be fine if you enter a word or term. But, you’re right if you enter just a letter for instance it breaks. – Should return -nothing found instead. I’ll upload a fix for that.

Default-user

It’s also broken when entering a search text: http://pixelgrapes.com/demo/sublime/?s=gallery+&lang=en

PixelGrapes

k – I’ll upload a fix

PixelGrapes

The search results fix is avail. now. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hovering a sub item in the main menu on small devices only displays correctly after the main menu is closed and re-opened.

First open: http://s7.directupload.net/images/140303/vdja7oq9.png

Second open: http://s1.directupload.net/images/140303/kg6fwgya.png

PixelGrapes

I can’t reproduce this – can you PM me a link please.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Manaweb Purchased

Hi I also have an issue with portfolio item leading to 404 pages.

Any hint or help would be greatly appreciated. Already tried reverting url’s to default but it doesn’t solve the issue.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Manaweb Purchased

Also I have a blank page on appearance->customize beside left bar menu, so I can’t see any update live

PixelGrapes

Hi. I haven’t seen that before. Sounds like it may be related to the 404 issue. Does your server have mod rewrite enabled? If so, maybe PM me a login and I’ll take a look for you. – Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

we were trying to push the wordpress site we tested on our test system to the live site.

(Test system’s wordpress installation can be accessed via http://localhost:8888/wordpress/, live system’s wordpress installation can be accessed via http://www.OURDOMAINNAME.test/)

To do so we did the following:

1.) Dumped the complete wordpress database and replaced every “localhost:8888” with “www.OURDOMAINNAME.test” (when we search for “localhost” there are no finds in the SQL dump)

2.) Imported the SQL dump on the live system & changed wp-config.php to connect to the live site DB.

3.) Copied the /wordpress/wp-content/themes/sublime folder to live system (/wp-content/themes/sublime), the /wordpress/wp-content/uploads folder to live system (/wp-content/uploads) and the /wordpress/wp-content/plugins folder to the live system (/wordpress/wp-content/plugins).

Now – when opening the site on the live system – the site looks like this: http://s1.directupload.net/images/140305/5b54rozy.png

What’s happening there? Why does the live system not use the “Theme Customize” settings as expected? If we open /wp-admin/customize.php on the live system, some settings are reverted to default, e.g. the “Footer Copyright text”, the “Logo and Favicon” settings and the “Navigation” settings.

Would be awesome if you could help again :)

PixelGrapes

Your customization settings aren’t set in your new db. Hard for me to say why – that’s a db transfer question. Have you gone into appearance/customize and tried hitting save to commit the settings? That should at least make the slider appear.

Default-user

Hi. We found out why we coulnd’t replace all “localhost:8888” with “www.OUTDOMAINNAME.test” in the SQL dump: Wordpress saves some options in a format like this: (137, ‘theme_mods_sublime’, ‘a:23:{i:0;b:0;s:18:”nav_menu_locations”;a:2:{s:9:”menu-main”;i:24;s:8:”menu-sub”;i:25;}s:10:”logo_image”;s:67:”http://localhost:8888/wordpress/wp-content/uploads/2014/02/logo.png”;...

Where s:67 is the length of the next string (“http://localhost:8888/wordpress/wp-content/uploads/2014/02/logo.png”)

That’s why we coulnd’t only replace “localhost:8888” with “www.OUTDOMAINNAME.test” (because the new domain name is longer, thus invalids the s:67)

Sorry – we thought it was a problem with the Theme, but in fact it’s an wordpress related “issue”.

  • Italy
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items

Hi, yesterday I sent an email to the support with serveral problems that I’ve with this template….but until now no one answered.

Thanks

PixelGrapes

The ticket has been replied to. Please allow up to 24hrs. – Cheers

Default-user

Thanks, unfortunally until now I’ve not received the reply. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I have two questions:

1. How do I change the background/header image that has been uploaded in appearance/customize under the pages tab to make it so I can use a different background/header image for different pages? I saw that victor47005 was able to do it on his website: http://gravedad-cero.com/

2. How do I change the text that appears in the background/header image when I am working with pre-set pages like ‘pricing’ and ‘faq’.

Thanks, Jon

PixelGrapes

Hi Jon,

1- The user has added some custom css. So normally the header background is retrieved like this:

.bgimage {}

They have added page ids like this:
.page-id-76 .bgimage {}
2- Those page headings aren’t preset. The heading is your page title and the subheading is entered into the sub-heading field (in the right margin). Hope that helps
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
fazida Purchased

Hi i just purchase the theme. I do the installation on my wordpress and activate it. but when i try to upload the demo.xml. it shows nothing. could you help me on this? I need to get this urgent. thanks

PixelGrapes

Are you getting an error message?

Default-user
fazida Purchased

there is no error message. i try to upload it in my localhost, it work just fine, but when i try to upload in the real server it does not work. I notice the file upload in my real server max is up to 2MB where as in my localhost is 64MB. that is the only different i could detect. Im not sure why is it like that. any suggestion? Thanks in advance

PixelGrapes

Hmm, that isn’t enough. You can get your host to increase it or take a look here: http://goo.gl/gqH9A – Cheers

Default-user
fazida Purchased

thanks for your reply. I already inform the hosting company regarding this. I think i would work just fine later. Thanks so much. I love this theme. Great work :)

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