135 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
csoler Purchased

HELP PLEASE! google analytic were I insert the code???

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
csoler Purchased

Hello, i still waiting that you fix the permanelinks problems. When portfolio works doesnt work the blog. Please this must fix ASAP!

PixelGrapes

Please see email.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tuanbm Purchased

Hi, How can I set number of column in portfolio page like your demo site?

Thanks

PixelGrapes

Hi. In appearance/customize under the ‘pages’ tab. – Cheers

Default-user
tuanbm Purchased

In your demo site, I see three catalog menu that display different collumn number. How can I set different setting for different page?

Default-user
tuanbm Purchased

The same question with page with left and right sidebar.

PixelGrapes

The right or left sidebar is a site wide setting. You can set in appearance/customize under the ‘sidebar’ tab. If you use the page builder, you can add a portfolio carousel and set the number of columns you need on any page. But it still pulls images from the same portfolio. If you need multiple portfolios you need to add a plugin. – Cheers

Default-user
tuanbm Purchased

OK. 1 more thing: the custom fields and widget of portfolio page did not appear when using permalinks.

PixelGrapes

Have you tried resaving your permalinks settings or using a post id:

/%post_id%/%postname%/

Default-user
tuanbm Purchased

Only default setting works

PixelGrapes

Can you PM me a link/login and I will check it out for you. – Thanks

Default-user
tuanbm Purchased

Did you receive my link/login?

PixelGrapes

No sorry. Was it sent to my profile here?

Default-user
tuanbm Purchased

I resent to you.

PixelGrapes

Sorry, seems that the TF form may have a problem. I’m just not getting those emails right now. Can you open a ticket http://support.pixelgrapes.com and say it’s for Jeff. – I’ll get it fixed for you right away. – Cheers

Default-user
tuanbm Purchased

It’s Ok now. Can you tell me what did you do

PixelGrapes

I flushed the permalinks settings and forced them to reset.

Default-user
tuanbm Purchased

Hi. I don’t know why but this error happen again

PixelGrapes

You can’t use the custom structure you had entered. Should be ok now. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I also downloaded the latest version of the functions.php, replaced it, but permalinks still aren’t working. Error 404, page not found!

Please do advice.

PixelGrapes

Have you resaved your permalinks settings? If so, send me a PM with login and I can take a look. – Cheers

  • Has been a member for 0-1 years

Hi PixelGrapes,

If I purchase a theme of yours, am I allowed to remove (if it has) the credits notation in the footer and / or elsewhere?

Thanks.

PixelGrapes

Yes you can. The theme is pretty much unbranded. The footer copyright/credit is entered in the settings. – Cheers

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Please add Woocommerce support.. Any date on this update?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hey there, thanks for a truly GREAT theme!! one question: how do i change the arrow character for the read more in the blog post preview on homepage?(class: more-arrow) *i need it to be the other way around..

PixelGrapes

Hi. In functions.php around line 424. &arr is right arrow. Left arrow would be &larr

fafchook

Thanks a lot!!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

OK, second question : Is it possible to have the blog page without a sidebar?

PixelGrapes

I’ll upload an update to make it possible. – Cheers

  • Has been a member for 0-1 years

Hi! Im having problems uploading the demo to the theme, when uploading there are no errors, but the site looks like this: http://assuranceit.ca/

There is clearly something missing. No errors were produced on importing the demo.xml file. I followed the sublime.doc.pdf and im using the latest version of wordpress.

Please help!

PixelGrapes

You need to go into appearance/menus and assign the main menu and submenu. You will also need to go into appearance/customizer and set a static homepage. If you’re using the demo content set it to the page called ‘homepage’. You can read more about it in the docs: http://pixelgrapes.com/docs/sublime/sublime.doc.pdf -Cheers

Default-user

thanks alot for the help! One last question, the footer is not showing up? Is this normal behavior? Shouldn’t it look like the footer in the demo? http://assuranceit.ca/

PixelGrapes

Go to appearance/widgets and drag and drop some widgets to the ‘footer’ and ‘footer-left’ sidebars.

In the demo the footer left sidebar is a ‘text’ widget. The footer sidebar is 3 ‘custom menu’ widgets. -Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

Great theme, but I need some help with the portfolio please! I actually just used one of the pages that were part of the demo content and added in my own portfolio items with images etc under the portfolio section in the admin. That all worked fine, I got the 4 columns and when clicked on image got a page. Now, all of a sudden the portfolio items are displayed as posts and when I click one I get a page not found 404 error. Help please! I have already re-saved the permalinks as suggested before, but that doesn’t help.

Cheers, Carin

Default-user

Right, I think I have worked out what the problem is, now it needs fixing. If I use default permalinks it works (although none of the text shows on the page you get when clicking through to a portfolio item) but if I change to use page name as permalink, it doesn’t display the portfolio correctly. Do you have a solution for this? I obviously prefer to have page names as permalinks for SEO reasons!

PixelGrapes

Hi Carin. Seems like a few users are having this issue. Can I login and take a look? Please send a private link to my profile. – Thanks

Default-user

I already did, let me know if you didn’t get it please!

Cheers, Carin

PixelGrapes

Sorry, no I didn’t get it. You can send a message here by clicking on my profile pic.

Default-user

Clicked on your profile and did a send email to pixelgrapes, hope you get it!

PixelGrapes

I still don’t see anything from you’re username?

Default-user

Well, how do I send a message to you then? I have clicked on your avatar, then on the right, lower down on the screen there is a box that says email pixelgrapes, I sent an message via that. I have just sent another one. If you don’t get this, is there another way to contact you?

PixelGrapes

Strange those aren’t being delivered. You can also open a ticket here: http://support.pixelgrapes.com – Cheers

Default-user

I did, but didn’t get any replies… I will start another one now.

PixelGrapes

I got your ticket – problem should be solved. Cheers

Default-user

Many thanks for that! But I’m afraid now I have another problem… When clicking on one of the porfoliio items I get page not found 404 error… help? Have also sent this via the support system.

PixelGrapes

Should be good now. Might need to re-save your posts to show all content. – Cheers

Default-user

All good now thanks, I re-saved the posts and now it all displays correctly. Many thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Please find a proper solution to the permalinks issue. We cannot publish our websites. The theme, especially functions.php, have been updated to the latest.

Please do advice. I have sent you 2 pm with credentials to check. Thanks.

PixelGrapes

Please check it now.

Default-user

Thanks, it seems to be working fine.

Default-user

Question: Can I sort the portfolio based on categories? [template id=”2” cat=”1”] something like that? Hence, it will sort ONLY the portfolio on that category. The sorting menu, above portfolio, contains all the available categories. Can it be more category specific?

PixelGrapes

Depends how you need to use it. You could link directly to the portfolio category urls via the menu. Or you could edit the query in page-portfolio and add a category arg to this line:

$args = array('post_type' => 'portfolio', 'posts_per_page' => 15, 'paged' => $paged );

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

What’s the current version of this theme? Is it V 1.1?

PixelGrapes

Yes v1.1

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tuanbm Purchased

Hi, I got this error when check with W3C Validator:

Error Line 43, Column 233: Bad value font_”Helvetica Neue”, Helvetica, Arial, sans-serif-css for attribute id on element link: An ID must not contain whitespace. …Helvetica%2C+Arial%2C+sans-serif&ver=3.8.2’ type=’text/css’ media=’all’ /> Syntax of id: An ID consists of at least one character but must not contain any whitespace.

PixelGrapes

It is because you don’t have a font selected. The theme is designed to use a google font. In appearance/customize you can choose from over 100 fonts.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
agapens Purchased

Should we update to Wordpress 3.9 or will that break the template in any way?

PixelGrapes

You can upgrade. The theme is compatible with 3.9 – Cheers

Default-user
agapens Purchased

Unrelated question, I’m trying to change the color of links so that they aren’t the same as the highlight color and I can’t find that bit of code on the stylesheet. Should I be looking elsewhere?

PixelGrapes

In css/style.php you can change the colour in this line:

a { color: <?php echo $highlight_color;?>; }

Or add a line to style.css like this: a {color:#333333!important;} – Cheers
Default-user
agapens Purchased

Thank you!

Default-user
agapens Purchased

I don’t see a timing value in the Testimonial code. Any way to slow them down?

PixelGrapes

In js/plugins under the testimonial section you can add a speed variable:

slideshowSpeed: 7000,

Default-user
agapens Purchased

Thanks again! Best support I’ve dealt with in a long time.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years

Hi, thanks for the theme. I’ve made some changes to my theme, but I would like to start from the default. Also I cannot seem to download version 1.1 of the theme. Everytime I download it shows up as 1.0. Is there a way I can download a new fresh folder with all the content (including demo content, etc.) Thanks and sorry, I’m not the best at this website building. Cheers, Riley

PixelGrapes

Hi Riley. Yes, from your downloads section make sure you select the ‘all files & documentation’ option. That will include version 1.1 and the demo content. – Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi again. I have the same issue as Talklaunch. At the blog section the sidebar works ok, but when viewing a single post of the blog the sidebar drops into the footer.

Is that a common/known issue? Is there a workaround?

PixelGrapes

Hi. It’s not a common issue. Can you PM me a link and I’ll take a look. – Thanks.

Default-user

Check your PM and inform us on what to do please. We are in a hurry to publish the website. Thank you.

PixelGrapes

Hi. I didn’t get anything yet? You clicked on my profile and sent a message?

Default-user

Yes, 4 days ago. I will resend the login info now.

PixelGrapes

Hmm, still didn’t come through. Can you send it to jeff (at) pixelgrapes.com – Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, I want to add a youtube link/icon to the social icons in the settings. How can I do that please?

PixelGrapes

Hi. I just updated the theme to version 1.2 which includes youtube and instagram social icons. You will get an email when the update is approved and ready for download. – Cheers

fafchook

Thanks a lot!! truly great service. one question: since my theme is heavily modified can you please mention which files need to be updated? i assume footer.php is one of them.

PixelGrapes

Yes, footer.php, customizer/customize.php, style.css (the social icons section)

fafchook

Great, thank you!! Waiting for you to let me know when can I download the updated theme.

PixelGrapes

You should have received an email by now. It is available for download. – Cheers

fafchook

didnt get the email, but thanks. working perfectly.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I have one quick bug I found and can not seem to fix. The sidebar on the blog roll page shows up either at the bottom, or not at all. It does work fine on the post page though.

PixelGrapes

Are you using the blog template? In appearance/customize is the posts page on the default ‘select’?

HarrisonPainter

Yes, using proper blog setting for page. The 2nd post in the blog roll is also off-center as well.

PixelGrapes

If you PM me a login I can take a look. – Thanks

HarrisonPainter

OK. Thank you!

HarrisonPainter

PM sent

HarrisonPainter

Any luck with this?

PixelGrapes

Hi. I didn’t get a message from TF. You can also submit a ticket at http://support.pixelgrapes.com attn:Jeff – Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
mickya1 Purchased

Thanks for the great theme and quick customer support

PixelGrapes

Cheers ;)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Spain

Hi, Thanks for the great theme. I’m having issues with “Banners” (Page Builder) when users have Ad Block installed on their browsers. Even though I’m just using them to encourage users to click Contact button, the banners are blocked and don’t appear. Also I’d like to know if would be possible to have “Clients” (Page Builder) clickable to their URL, I reckon makes sense. Many thanks, David

PixelGrapes

Hey David. If you open js/plugins.js (around line 321) you’ll see this:

if ($('.stretch-banner').length){ ... }

You can comment or delete that section. And you’re right the client logos should have the option to add a link. I will update the theme with that in the next couple days. – Cheers
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