Discussion on Subway - Responsive Multi-Purpose WordPress Theme

572 comments found

Comaptibilty issues with Visual Composer: only top row of editing icons appears. Yes, I did submit a ticket Ticket: #324353

I hope you can respond within 24 hours. It seems to take 3+ days to get an answer and that is too slow. I like your theme but it has bugs.

QODE
QODE Author

Hi,

Our support team will take a look and get back to you as soon as possible.

Qode

Why are no license codes included for visual builder or layer slider, just purchased theme

QODE
QODE Author

Hi,

It’s because it’s extended license used to include plugins with the theme and we are not allowed to share them.

Qode

Hi, I have an urgent issue (#324236) which I have sent to you through the support forum on http://qode.ticksy.com/ 3 days ago.

All necessary credentials are included.

Could you please have one of your guys/girls have a look at it?

Thanks!

QODE
QODE Author

Hi,

We have notified our support team. They will take a look at your ticket again and get back to you as soon as possible.

Qode

Default-user

The provided solution was not solving the issues, could you ask the support team to take a look at it again?

QODE
QODE Author

Hi,

We have notified our support team, they will take a look and get back to you as soon as possible.

Qode

I am having trouble with a test site I am working on and the parallax images not being responsive. Everything seems to move correctly and into position, but the parallax images do not respond. It is due to certain image sizes, or is there any help you can assist with it. http://3hearts.liquidblueweb.com is the site. You can really see it on an iphone, or android screen. Thanks for the help.

QODE
QODE Author

Hey,

Sure :) We will need WP admin access via ticket here http://qode.ticksy.com/ so we can review your setup and help you :)

Qode

Hello, A client recently sent me a link to your Subway theme asking us to create and identical Homepage. We are not familiar with the use of parallax and the setup of the side bar tab.

Do you have any documentation that leads to the exact outcome of the Subway theme demo homepage as well as homepage configuration ?

We want to assist our client but need to make sure about the theme setup before we take the contract and ask our client to go ahead and purchase this theme.

Look forward to receiving your help shortly

Thank You

QODE
QODE Author

Hi,

You can import demo content from our demo site and start building your web site from it :)

Qode

Hello,

Have some design issue I created ticket 3 days ago, havent had any response

Ticket: #329733 Status: OPEN

QODE
QODE Author

Thanks :) Just assigned your ticket to support team :)

Default-user

I have been adding comments about the styles they sent over to my ticket, but no one has responded in 4 days

Ticket: #329733 Status: OPEN Average Speed: 4.3 Days

QODE
QODE Author

Thanks. Just assigned your ticket to support team. Also, please see notice at the top of ticksy asking not to add comments to tickets as it will push ticket down on the list.

Royman Purchased

Hi, i have problem menu !!! Pleases update themes for WordPress 4.0.1

thank you.

Royman

QODE
QODE Author

Hi,

We have notified our support team of your ticket. They will take a look and get back to you as soon as possible.

Qode

Default-user
Royman Purchased

Now my website is good menu ! i work by css :)

Thank you

QODE
QODE Author

You’re welcome. Glad we could help. :)

Qode

hello,

I bought before the 11 months Subway Theme. But, after the update of Layer Slider WP and WPBakery Visual Composer. I can`t use both plugins. please help me! I can certainly send you my deposit code or purchase code.

Thanks

QODE
QODE Author

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect this issue and help you solve it.

Qode

Cmarch Purchased

Having an issue with the header overlapping my title images. Might be a quick fix.

I’ve opened a ticket on your website. #337781

Please have a look thank you!

QODE
QODE Author

Hi,

Our support team will take a look and get back to you as soon as possible.

Qode

mesayad Purchased

Hi Qode!

Any update for this theme? :)

Thanks, Jo

QODE
QODE Author

Hi,

At the moment we can’t say for sure when the next update for the theme will be released.

Qode

mesayad
mesayad Purchased

Is the old version compatible with the WP 4.1? Just want to make sure so the site won’t break. thx.

QODE
QODE Author

Hi,

It has recently come to our attention that there are certain issues with the current version of Visual Composer included our theme and WP 4.1, so we will release an update for the theme in the near future which will include a fix for this. Please wait for this update to be released before you update WP to version 4.1.

Qode

I want to buy the developer license for this theme, but I really need the support to be a bit more responsive. Also I found several errors in the the theme that you have correct over a 2 week period. So that would mean every site I built with it would need the same CSS over all of the websites I use which is not practical. When are you planning on pushing an update?

QODE
QODE Author

Hi,

We are currently working on updating Visual Composer custom version used in Subway theme. It will take couple of days to implement all custom changes to latest version of VC and test them with Subway theme. We hope to have update ready on Friday.

Regarding support response time, if there is high priority with your ticket, you can always ask us here to handle your ticket by providing ticket ID :)

Qode

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