Discussion on Subway - Responsive Multi-Purpose WordPress Theme

QODE

QODE supports this item

Supported

678 comments found.

Hi, I would like to ask where can I turn off featured images on posts (I want to have the preview on blog page, but not in posts. I cant find the option anywhere. Thank you very much.

Hello,

In your WP admin, go to Posts -> each post, and for each one you have the Hide Featured Image option.

Set it to yes http://screencast.com/t/VvM168FcpAR

Qode

Thank you very much.

You’re welcome.

I’m trying to put a kind of personalized letter and the subject is not able to change it could help me with this.

Wordpress version 4.4.2

Thank you

Hello,

We just sent you an answer to your previous question, please get in touch with our support agents on https://qode.ticksy.com , allow them temporary WP admin access in a private ticket, so they can take a look at this problem.

Qode

Hello, and I wrote them again … the problem font.

Thanks, our support team will handle it as soon as possible.

Good morning,

I am trying to select and change the google fonts, but the font is not changing. It is not letting me select fonts from the drop down list.

The support team will handle it as soon as possible.

What happens with the support of the case (Private Ticket #669245) are waiting for my support period is over and why take so long. ThemeForest happens?

Hello again,

Apologies for waiting again, just checked it with support team, your ticket is being processed now, you should receive an answer from them on your ticket soon.

Qode

hi there, what about a theme update??

Hi,

A theme update will be posted as soon as it is ready. Unfortunately we can’t commit to any set date at this time.

Qode

Hello, is there anyone in charge to read the support forum? I’ve opened a very urgent ticket 6 days ago (not with this Envato account), but I have not yet received any answer. Please, go to read (and solve) my issues. Thank you in advance.

Hello,

Just checked it with support team, they responded and you have an ongoing conversation with them on ticksy, so please reply back to them there if necessary, in order to get this sorted out as soon as possible.

Qode

Please, be serious! You have not even looked at the website and you gave me a random answer… It is a month that I’m just wasting my time around this theme full of bugs, without success.

Have I “very old versions of theme and Visual composer”??? Subway 1.8, Wordpress 4.3 and Visual composer 4.7.4 are the most current versions that you admit in your Item Details. If they are old, update the theme.

At least look before to shoot the crap… and replay to the tickets in a decent time :-|

Hello again,

Apologies for this, another agent has been assigned to your ticket, please just check ticksy so the agent can get onto it.

Qode

Hi. With this theme I have the same problem for the fifth time and nobody gave me a solution. None of my pages scroll down, the logo from header as well as whole footer are missing from the page so please respond to my ticket #676053 asap.

Hi,

Thanks for following up on this, your ticket is answered, please continue conversation with our agents on ticketing system.

Qode

creui

creui Purchased

Hi, Any chance to get answer for my ticket? I submitted a ticket one week ago. Number ticket #672386. Best Regards

The agents will reply on your ticket as soon as possible, please continue the work with them once they reply on solving this. Thanks

creui

creui Purchased

Any chance to help me in this week? I can’t continue my work. Thanks

Hello again,

The agents are back working on your ticket, you should hear from them really soon on ticksy again, hopefully it will be all resolved now.

Qode

Mandya

Mandya Purchased

I’m still waiting for responses on two tickets from 3 and 5 days ago. Thank you.

Hello,

Apologies for waiting longer for the answers this time, an agent has been assigned to your tickets, they should be answered soon, so check ticksy after it and continue the talk there with our agents if necessary, to have it all sorted out as soon as possible.

Qode

Hi, I would like to ask if it is possible to add sidebars with widgets to pages that woocommerce generates by itself (product category pages etc.) And where I can add these sidebars. Thank you.

Hello,

Did you insert Categories widget for this custom sidebar , I see you added Cart, but not categories http://screencast.com/t/wBtvKqqqS6pI

As for this page that you created, using Image With Text over elements, add this css in Qode -> Global Options -> Custom CSS field:

.woocommerce .image_with_text_over .text .caption,
.woocommerce .image_with_text_over .text .subtitle, 
.woocommerce .image_with_text_over .text .over_line {
  text-align: center;
}

If the categories still doesn’t show, please open a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so our support team can help with this.

Qode

This works great, thank you. Now the biggest problem I am facing for like 10th time with this theme is that nothing works as it is supposed to… I already created so many tickets and no solution. Why is there is no logo, why the menu panel is still the same height, when it is supposed to get smaller with scroll, why the side area widgets don’t appear? Its not because of plugins or server error. I would really like a working solution. Thank you very much.

Hello again,

This is all happening because of the console errors you have http://screencast.com/t/a9tUoS65dc

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /data/web/virtuals/122547/virtual/www/wp-includes/taxonomy.php on line 1858

your memory_limit has been exhausted, you need to increase it.

Qode

CKenzie

CKenzie Purchased

Is there any documentation or instructions for this theme? Finding it quite hard to find the right elements on pages or how to edit them.

Scratch that – have found instructions in the download.

But the instructions show a different page layout to the theme – I am trying to add a Parallax section to the homepage. The page in edit mode does not show the section where you can add the required image and get a unique ID for it. There is no section titled ‘Qode Parallax’ or ‘Parallax section’ under the page content edit section.

So how do you find this element or how do you actually add images to a parallax section?

CKenzie

CKenzie Purchased

The documentation screenshots look nothing like the theme in edit mode at all. Very outdated, will there be a new version very soon? They are impossible to use, which makes the theme extremely difficult to edit.

Where is the ‘Qode Parallax’ and ‘Parallax section’ edit boxes within a Page when it is being edited? Not there, even after you’ve added the Parallax shortcode to the page.

How do I add a call to action button on top of the Parallax section? Can’t find anything about that either, and there isn’t a short code for a link or button.

At the moment I’m working this theme out by trial and error but it’s wasting my time. Need to update the documentation if people are still buying this.

Hello,

You need to add Parallax elements from Visual Composer to the page where you want it. And then inside it, add Parallax Section, where you set a photo and section height http://screencast.com/t/WTchbwld

And inside it, you can add more elements, so add Qode Call To Action or button http://screencast.com/t/VURECtz8u5MU

Also, we recommend importing our demo content, maybe you can consider installing WordPress locally on your PC, and import our demo content, so you can see how it’s all made.

And our support at https://qode.ticksy.com is available for all the questions you have regarding theme features and settings.

Qode

Hi! Did you stop updating the theme? Ajax on shop page still doesn’t work… so as mega menu stopped opening on android device…

Hello,

The update for Subway theme is currently in preparation, not stopped. As for the Ajax, it can not work on shop pages, it’s not a bug.

For your menu issue, please submit a ticket to https://qode.ticksy.com , with a link to your site, so our support team can have a look and help.

Qode

Ok, thank you! Menu works fine now. It was my misunderstanding – it didn’t open because 2nd level, wich is column headers in mega menu, was hidden

Hello again,

No problem, glad to hear it’s all fine now on your site.

Qode

Hi there

We looked to the theme and we see your Visual Composer is not updated (4.7.2). My question would be when is the latest version of Visual Composer coming up (4.10)?

Hello,

Latest version of our Subway theme includes 4.7.4 Visual Composer. The update with latest Visual Composer (4.10) is currently in preparation, we hope it will be released soon.

Qode

it is possible to know when the new template version is coming with the compatibility with the latest visual composer version? Thank you

Hello,

Thanks for your message. We can not give any precise date, but the updates for all our themes are in preparation, and the new version of composer came out yesterday (4..11) so we’re working on including that one now.

Qode

I am not able to get the masonry blog style to work. Would like to have it as on your demopage. Have selected the Blog Masonry style but instead I get very large images (fill up the entire screen) What am I missing?

Laura

Hi Laura,

In order to create this page, you need to choose Masonry Blog template for it

http://screencast.com/t/VKqEE7eSTl

And in Qode Options -> Blog, you can choose this same Blog Masonry layout to be your Blog Layout, for archive pages.

If you still have problems with this, submit a ticket to https://qode.ticksy.com , with a link to your site, so that our support team can have a look and help with this.

Qode

roca01

roca01 Purchased

Do you make updates to WordPress 4.5 ?

Thank you

QODE

QODE Author

HI,

Yes, we updated theme to be compatible with WP 4.5 last week :)

Qode

lsrc

lsrc Purchased

Hi, Once exported the layerslider form your dummy content, it cannot be edited… if you are trying to edit text layers, the text layers will vanish.. layers are shown in dashboard, but not in the site front-end… Is there any way to fixed this bug???

lsrc

lsrc Purchased

as well as the transitions for images (given in XML) will be change once you save the slider…

QODE

QODE Author

Hello,

Can you please submit a private ticket to https://qode.ticksy.com with a link to your site, and WP admin access, and our support team will check this and help to correct the issue.

Demo sliders should be fully editable.

Qode

Hello. I updated to the latest version, and now when I use the “LATEST POSTS” element set to display 4 POSTS, 3 ROWS, I get 2 rows displaying fine and the 3rd row is broken up into 2 rows (meaning I get 2 thumbnails on the third row and another 2 beneath it, creating a total of 4 rows). I’ve tried creating extra padding between the post data and the next row, I’ve made sure my featured images were all the same size…no idea why this is happening since over the last 2 years it’s been set to 4 POSTS, 3 ROWS.

Any ideas?

QODE

QODE Author

Hi again,

Send us an email with a link to your site and WP admin access to support@qodeinteractive.com and we will have our support team to check this and help if it’s update related issue.

Qode

Will do! Thanks a bunch.

QODE

QODE Author

No problem.

Visual composer keeps showing loading but does not do anything. How do we fix this is there a problem with theme working with newer wordpress?

Hello,

Please update your theme to the latest released version Subway 2.0.1 , and after it, update Visual Composer to 4.11.2.1 version we included into it, and clear browser cache after these updates.

It should work all properly then with new WP.

Qode

by
by
by
by
by
by