Discussion on Subway - Responsive Multi-Purpose WordPress Theme

608 comments found

bonabo Purchased

Hi,

I get an e-mail notification about new up-date of this theme. I would like to ask how can I make the update of theme. The wp dashboard of theme does not showing any possibility for updating. Can you recommend me method for updating, please?

Thank you very much! bo

QODE

Hi,

Yes, here are upgrade instructions (please read appropriate topic depending on your current version of the theme): http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/support

Qode

seaus Purchased

Big fan of qode, but lately I am highly disappointed in support. Long time waiting on replies and SO much time wasted by folks not reading (detailed specs of the error. Perfect example -> Case #397195

I hope to be a fan of qode and keep using your products for a long time. But of support quality keeps going down hill, well, sadly that will not be the case

QODE

Hi,

We are sorry for any misunderstanding that might have occurred. We have assigned your ticket to a member of our senior support team. They will take a look and get back to you as soon as possible.

Qode

Default-user
seaus Purchased

well, so far a “workaround” provided did nothing to fix the problem actually made it a bit worse. And we are 2 weeks dealing with 1 case that is a bug for sure, but support refuses to answer questions for 2-3 days at a time and when they do does not bother reading details.

QODE

Hi,

We have notified our support team of your ticket, they will get back to you as soon as possible. Please note that our support team is replying to all tickets in the order that they arrive into our ticketing system, and that when a ticket is replied to it gets sent to the bottom of the queue. You can always contact us here for any urgent issues and we will assign your ticket to a member of our support team to be dealt with high priority.

Qode

I needed to change the color of green across the entire site so i went to global options and made the changes, but it’s not showing up on my site. It’s still the same color that it was before. Can you please help?

QODE

Hi,

Could you please submit a ticket to https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.

Qode

erinob Purchased

Hi Qode, We are having an issue with the latest version of Subway/Qode’s Visual Composer and having Yoast SEO enabled. The Qode Custom Fields on the editing page doesn’t load. There aren’t any console errors. Any suggestions?

QODE

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.

Qode

Both: - layerslider-responsive-wordpress-slider-plugin—license.txt - visual-composer-for-wordpress-license.txt

Are not provided with the Item Purchase Code.

Where can I find them?

Thank you in advance

QODE
QODE Author

HI,

We are not allowed to share our extended license codes we purchased in order to be able to include plugins with the theme. We will provide updates of both plugins with the theme updates )

Qode

robbcool Purchased

I have the social icon code correctly in Header Widget Left, however, it not showing at all. I also made sure that the font-awesome folder was in the CSS along with the folders in there.

I have checked the discussions and came across this URL: https://www.diigo.com/item/image/3wog7/mo8y?size=o

Which our code implementation is the same as above.

I have checked the settings under the Qode Settings, to make sure the Header Top is On under Header/Footer.

Is there any other settings I am missing? It’s not showing Firefox, Safari, Chrome or IE. Any browser but the code is there in the view source code.

I have submitted a ticket, Private Ticket #411757

Please advise

QODE
QODE Author

Hi,

Sorry for late reply, we had Easter holidays and we are back to full speed today. Just assigned your ticket to our support team :)

Qode

I just did the upgrade and it is requesting me to do the visual composer install, when i click install it says: Downloading install package from /var/www/wp-content/themes/subway-child/plugins/js_composer.zip…

Download failed. A valid URL was not provided.

Please help!

QODE
QODE Author

Hi,

Please submit a ticket to our support team at https://qode.ticksy.com/ with your temp WP Admin access included so that they could have a closer look at your settings in the back-end and see what they can do to help you resolve this issue.

Note: Please post these credentials as a private ticket.

Qode

I am a possible new buyer that like your theme but I found some problems that I like to know if there is a fix or workaround.

Is there any fix for “steps” on mobile platforms? http://demo.qodeinteractive.com/subway/steps/ Module “steps” don´t show on mobile phones.

Is it possible to add a background video at home top main slider instead of a picture?

BTW “theme options” always on on left side don´t hide on mobile platforms. Just in desktop and it is very annoying.

Are this already be notice and there fix?

Thanks, Just a possible future buyer.

QODE
QODE Author

Hi,

Thank you for your interest in our theme :)

Steps module should appear on scroll on smaller devices – tested on iPhone 6 plus, Nexus 4 and Nexus 6. Please double check this feature.

In regards to the video instead of the image, this feature is possible.

As for the ‘theme options’ it’s just for demo purposes. This is not a feature of the actual theme.

Qode

alenproducoes

Thanks for your fast replay. I can confirm that “steps” don´t work on android galaxy note and galaxy tab. On phone galaxy note show a blank page area in “steps section and on galaxy tab shows only the arrows but no images.

QODE
QODE Author

Hi,

We will find those devices and test ‘Steps’ page on them in order to reproduce the issue and fix it.

Qode

by
by
by
by
by
by