Discussion on Subway - Responsive Multi-Purpose WordPress Theme

QODE

QODE supports this item

Supported

684 comments found.

Hello, my customers can not buy anything because there is one extra field in woocommerce checkout form (postal code) Your agent created these fields and forgot to delete one of them, now there are two and any order cannot be done. Please respond to my ticket #779883 ASAP. I am already waiting 5 days and my shop is closed because of this.

Hello,

We have informed our support team, one of the agents will process your ticket now, you should hear back from them soon on ticksy.

Qode

Hello good day!

Every time I try to update the theme , as you send in the instructions it gives me error 500 and allowed to see the web ? no longer what else to do … you can help me please?

Sara

QODE

QODE Author

Hello,

There could be several causes of this issue. Read this article please http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ and first, try increasing your memory_limit, most of the time that is the cause.

If you still have the same problem after it, submit a private ticket to our support at https://qode.ticksy.com with a link to your site, WP admin and FTP credentials, and we’ll inspect this closer and help.

Qode

Good afternoon! Here I am writing because Ticket service does not answer me! I managed to update it, it was not anything that tells me, but a mess with the instructions, on the other hand, after update, all sidebars or side widgets are gone …. this can be?

QODE

QODE Author

Please tell us the ID of your ticket and make sure you’ve included WP admin access in your ticket, so that our support can check this.

Good day I have a problem with the logo when it appears on mobile devices mounted on the menus it appears like I can help in this regard

QODE

QODE Author

Hi,

Please submit a ticket to https://qode.ticksy.com with a link to your site and our support team will help.

Qode

brcpo

brcpo Purchased

Good afternoon, i can no longer use the visual composer in my site after update wordpress . What can I do?

QODE

QODE Author

Hello,

All you should do is to update our theme and VC to latest versions. So, just update Subway theme to version 2.0.1 and also update VC (came bundled) to version 4.11.2.1 After that, make sure your cache is cleared and everything should be working back fine.

Qode

brcpo

brcpo Purchased

hello, how can i update it? Do i need to buy a new one?

QODE

QODE Author

Hi again,

Sorry for the late response. No need to buy the theme again!

You can upgrade our theme by performing following steps:

1.Download latest theme zip file from ThemeForest

2.Extract it and locate subway.zip

3.Extract subway.zip and locate subway folder

4.Copy/Replace the content of subway folder to /wp-content/themes/subway folder of your web site.

You can also find some useful instructions on the following link http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/support

Qode

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