Discussion on Subway - Responsive Multi-Purpose WordPress Theme

537 comments found

ellos Purchased

I gave up on the theme. Love the design, but I stopped the project. Can’t wait 10 days for support to deal with issues. I’m migrating the client to a different theme. I will probably check this theme in the future if support get better, but not now. Downgrading the rating as well.

QODE

HI,

We are sorry to hear that. Please give me ticket IDs if you would give us a chance to respond to them and help you.

Qode

I have been waiting two weeks for an answer on the support forum. I can’t wait that much for each ticket. This is disappointing because it is a great theme but support is slow.

QODE

We replied to all of your tickets. I know there can be delay in handling tickets, but we will handle all of them. We hired more people to do support and we need time to train them. We would appreciate if you can consider changing your rating as we put lot of effort in developing this theme, updating it and providing support.

Default-user

Done!

QODE

Thank you very much :)

Cmarch Purchased

Ticket: #230050

Could you reply to my anchor link issue at the bottom of the ticket. Its been approx 4 days (I updated the request yesterday too)

QODE

Sure :) Just assigned your ticket to support team :)

Visual Composer is outdated. Can’t update it! What’s the story?

QODE

Please upgrade theme to latest version by following instructions here: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411

Default-user

Solved. Cheers

QODE

Great :)

rayee Purchased

Support is slow and when i uploaded the new theme to replace the old theme it resulted in an error ” Parse error: syntax error, unexpected T_VARIABLE in ”/wp-content/themes/subway/includes/google-fonts.php on line “

rayee
rayee Purchased

Can you outline which line I’m supposed to look at? Its full of jargons and comments from people

QODE

Hi,

You should change your ftp client to binary mode and then copy all files again.

Qode

BGT9752 Purchased

It’s woefully unclear how to download and install LayerSlider WP and WPBakery Visual Composer. Where in CodeCanyon can I download them without having to purchase them? They aren’t included in my Themeforest downloads.

Default-user
BGT9752 Purchased

For anyone not finding the plugins, they are located in the plugins folder of the uploaded subway.zip theme file. Not in the master download. FYI

QODE

Hi,

Thanks for the update :) Yes, they are in the plugins folder so they can get automatically installed as required plugins after theme is activated.

Qode

BGT9752 Purchased

I keep getting this error randomly: Warning: Cannot modify header information – headers already sent by (output started at …/wp-content/themes/subway/widgets/woocommerce-dropdown-cart.php:201) in …/wp-includes/pluggable.php on line 1121

Please advise

QODE

Hi,

Did you update theme, WooCommerce and WordPress to latest version?

Qode

Default-user
BGT9752 Purchased

All are latest version. I had to setup a fresh WP install to get it to quite. Still having demo import issues though

QODE

Hi,

We can take a look at the issue if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

BGT9752 Purchased

Per install instructions, there is no WooCommerce CSS checkbox showing in “settings” for me to uncheck. I’ve searched.

QODE

Hey,

That was for previous version of WooCommerce. You can ignore that message.

Qode

Default-user
BGT9752 Purchased

thx

QODE

You are welcome :)

BGT9752 Purchased

Demo slider info won’t import. Only Fusion slider has examples. All plugins are activated. Please advise

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and help you :)

Qode

Hello Qode, I love your themes, we have bought 2 already and plan to continue buying because they are nice and SUPER easy to use and assemble! One question. We are using the tabs for Subway for one page but we have way to many tabs, some with short text, some others with very long text. The result is that the whole tab looks messy, like with no alignment. You can look at it here: http://bit.ly/VI6FS0 Is there a way to align the tabs so that they fit from side to side or at least to make them look nicer??? Thanks

QODE

Hi,

Thank you very much :) We appreciate it a lot :)

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you :)

Qode

Default-user

Super great and quick response. Appreciated! Gave you 5 stars! I DO recommend Qode themes above many others.

QODE

Thanks a lot :)

Will there be an update?

QODE

Hi,

Yes. We will update all themes in next 2 weeks.

Qode

Hello Guys, i would love to purchase this theme for use for my client, but i want to ask whether it is compatible with Hide-My-WP plugin and Custom Admin Plugins? also do you provide customization services?

QODE

Hi,

we haven’t tested our theme with this plugins but there shouldn’t be problems with them. If you want to test them we can create an account on our test site. Send us an email with subject test account for subway to support@qodeinteractive.com and we will open account for you. Please ignore auto reply message :)

Regardig customization services unfortunately no, we don’t offer this kind of services as we are fully devoted to developing and improving our themes. Thanks for your offer. :)

Best Regards

Qode

Default-user

i requested for a test account and i got a reply to try the support desk which i need a purchase code for, any help?

QODE

Hi,

I am preparing test site for you and will reply to your email.

Qode

mesayad Purchased

Hello Qode,

How are you? Congratulations with the Bridge theme sales!

Do we have another update with this theme. It seems like from the last May update, I couldn’t edit my layerslider. This is what I get whenever I clicked the filename of layerslider I wanted to edit => “Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”. Also, how do I scale the images here?

Regards,

Jo

mesayad
mesayad Purchased

Thanks! I’ve opened a ticket. Sorry for the late reply as I have experienced a strong typhoon in my place. No power, no data. heheh

All the best,

Jo

QODE

You’re welcome. Too bad about the bad weather, hope everything’s ok. :)

Best regards,

Qode

mesayad
mesayad Purchased

Gratis! :)

apfotos Purchased

I opened a ticket – the menu won’t update correctly. It won’t allow me to add any more menu items.

apfotos
apfotos Purchased

FIXED -

QODE

Hi,

great to hear that your issue is fixed :)

Best Regards

Qode

apfotos Purchased

I updated the theme, and created a child theme. I installed wpbakery from plugins folder in your updated theme.

Now I’m getting a message that there is an update for wpbakery, and to purchase it from codecanyon. https://www.dropbox.com/s/j06gon0z765df4d/Screenshot%202014-07-16%2021.20.35.png

How do I iupdate wpbakery without losing your customization, and without purchasing it?

QODE

Hi,

you can’t update Visual Composer by yourself as we aren’t allowed to distribute licence keys based on ThemeForest rules. We have in our to do list to include latest version of Visual Composer. Thanks for your note :)

Best Regards

Qode

apfotos
apfotos Purchased

does it need to be updated? Do I have to purchase it?

QODE

Hi,

you don’t have to purchase it separately as we include Visual Composer with our theme. :)

Once we are done with testing new Visual Composer version with our theme we will include it in our theme update and once you update your theme to the latest version you can install and use latest version of Visual Composer. :)

Best Regards

Qode

Please pay attention to ticket #249088. Thanks!

QODE

Hi,

our support staff has replied to your ticket :)

Best Regards

Qode

Default-user

All works now! Thanks!

QODE

You are welcome :)

Contact us page is not working. Received error “Email server problem”. Need help.

Website address: www.faatrainingsolutions.com

Thank you.

QODE

Hi,

Please submit a ticket to http://qode.ticksy.com/ with a link to your site and wp-admin access and our support staff will inspect this issue. :)

Best regards,

Qode

Please pay attention to my other ticket #252365. Thanks!

QODE

Sure :) Just assigned it to support team.

Hi, have you increased your support team? My only concern is delay of tickets and some theme conflicts i see on here.

Thanks

QODE

Hey,

Yes, there are more people handling support right now.

Qode

Have you tested the theme yet with WordPress 4.0 Beta 2?

I have and everything seems to be working well!!!

Many thanks!

Brian

QODE

Hey Brian,

Great :) Thanks for the update :)

We didn’t yet complete tests, but we appreciate a lot time you spend to test it :)

Qode

by
by
by
by
by
by