Support for Subway - Responsive Multi-Purpose WordPress Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by QODE

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from QODE:

Whenever you have an issue with our theme or WordPress in general, we are here to assist you. Post a comment or open a ticket here

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What to do when I get this error message after I upgrade/upload my theme via ftp: Parse error: syntax error, unexpected T_VARIABLE in /wp-content/themes/subway/includes/google-fonts.php on line 1?

That’s the problem with ftp client. Here is solution:

http://stackoverflow.com/questions/554960/how-can-i-stop-filezilla-changing-my-linebreaks

You should copy whole theme again when you fix the problem with ftp client.

How to upgrade Subway theme?


If you are using FileZilla, please read this before you copy files:

http://stackoverflow.com/questions/554960/how-can-i-stop-filezilla-changing-my-linebreaks

You can upgrade our theme by performing following steps:

1. Download latest theme main file from ThemeForest

2. Extract it and locate subway.zip

3. Extract subway.zip and locate subway folder

4. Copy/Replace the content of subway folder to /wp-content/themes/subway folder of your web site.

Using this method, none of existing content or settings will be lost.

What to do if I get this message when I try to upload theme: “Are you sure you want to do that? Please try again.”?

There is max upload file size limit on your server. You can contact your hosting and ask them to increase it to at least 15Mb or you can install the theme via ftp following instructions here:

1. Download theme’s file from ThemeForest

2. If you downloaded All files & documentation, extract it and locate subway.zip

3. Extract subway.zip and locate subway folder

4. Upload the subway folder to /wp-content/themes/ folder of your web site.

IMPORTANT NOTE:

If you are using FileZilla, please read this before you copy files: http://stackoverflow.com/questions/554960/how-can-i-stop-filezilla-changing-my-linebreaks

How to upgrade Subway from version 1.0.5 or older to version 1.1 or newer?


If you are using FileZilla, please read this before you copy files:

http://stackoverflow.com/questions/554960/how-can-i-stop-filezilla-changing-my-linebreaks

1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate subway.zip

3. Extract subway.zip and locate subway folder

4. Copy/Replace the content of subway folder to /wp-content/themes/subway folder of your web site.

5. Delete following folders on your server: /wp-content/themes/subway/wpbakery and /wp-content/themes/subway/extendvc/vc_templates/

6. Install Visual Composer plugin directly from WP Dashboard, as it will report missing required plugin (in case you are using child theme, you need to have main theme active while you do this, then you can re-activate child theme again). You can also install it manually from /subway/plugins folder.

Please note that Subway is using custom version of Visual Composer plugin and you need to use plugin included with the theme. We just updated it to version 4.1.2 and added our custom work to this version.

Using this method, none of existing content or settings will be lost.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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