An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, VicTheme, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from VicTheme:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to duplicate the front page as the demo site?

1. create new Page
2. select the "custom blank page" as the template from the page attributes metabox
3. go to wordpress widgets GUI and place these widgets :

SLIDER
======
- revolution slider (set only to visible in front page using display widget)

CONTENT TOP
===========
- service list (set only to visible in front page using display widget)
- portfolio teaser (set only to visible in front page using display widget)
- teams member (set only to visible in front page using display widget)
- testimonial (set only to visible in front page using display widget)
- client list (set only to visible in front page using display widget)

CONTENT BOTTOM
==============
- text widget (set only to visible in front page using display widget)

Importing Demo content

1. Installing the revolution slider revslider.zip which is provided inside the sugar zip file under the plugin directory
2. Installing the display widget plugin, available from wordpress.org repository
3. Installing the wordpress importer plugin, available from wordpress.org repository

Importing demo content :
1. The theme export file is available in the sugar main product zip under the dummy_data folder
2. Import the demo xml file via wordpress wp-admin/import.php (select the Wordpress as the source)
3. done

Reference : http://documentation.victheme.com/sugar/#importing

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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