An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by purethemes
They will respond to buyers' questions via their own support system.Go to item support
Additional information from purethemes:
we’re on a little break from 18-26.01.2014, so support might be little slower these few days, but we will get back to you fresh and ready to solve your problems Thank you for understanding!
We are currently providing support for our themes using our support forum on purethemes.ticksy.com
Pre – sale question. Support ticket system is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page http://themeforest.net/user/purethemes or the comments section below theme.
- Responding to questions or problems regarding theme and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Has been a member for 5-6 years
- Author has had an Item Featured
- Author was Featured
- Bought between 100 and 499 items
- Referred between 200 and 499 users
- Exclusive Author
- Microlancer Beta Tester
- Author had a Free File of the Month
- Sold between 250 000 and 1 000 000 dollars
|Created||10 July 13|
|Last Update||10 July 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files, PSD|
|Tags||agency, business site, corporate website, creative portfolio, icons, layer slider, minimal, minimalist design, multipurpose, pricing tables, professional, responsive, retina ready|