An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by purethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from purethemes:


we’re on a little break from 18-26.01.2014, so support might be little slower these few days, but we will get back to you fresh and ready to solve your problems Thank you for understanding!


We are currently providing support for our themes using our support forum on

Pre – sale question. Support ticket system is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page or the comments section below theme.

Support includes:

  • Responding to questions or problems regarding theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.