An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by purethemes
They will respond to buyers' questions via their own support system.Go to item support
Additional information from purethemes:
We are currently providing support for our themes using our support forum on purethemes.ticksy.com
Pre – sale question. Support ticket system is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page http://themeforest.net/user/purethemes or the comments section below theme.
- Responding to questions or problems regarding theme and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Exclusive Author
- Has been a member for 5-6 years
- Author has had an Item Featured
- Author was Featured
- Bought between 100 and 499 items
- Referred between 200 and 499 users
- Envato Studio (Microlancer) Beta Tester
- Author had a Free File of the Month
- Sold between 250 000 and 1 000 000 dollars
|Created||10 July 13|
|Last Update||10 July 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files, PSD|
|Tags||agency, business site, corporate website, creative portfolio, icons, layer slider, minimal, minimalist design, multipurpose, pricing tables, professional, responsive, retina ready|