An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How do I change the favicon?
There seem to be an issue changing the “favicon” icon. If you try to upload a new image through the “Theme Settings” it will throw an error.
To change the favicon use the following instructions:
- Go to Themes > Template Editor, scroll to the “Assets” and search the old “favicon.ico” file.
- Click on it and then on the “Recycle Bin” icon so it will be removed.
- Then scroll down in the navigation and click on the link “add a new asset”.
- Browse to your own “favicon.ico” file and upload it.
- The new favicon will appear.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.