An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WebFactory

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from WebFactory:

We do NOT provide any kind of support via comments; only pre-sale and general questions are answered in comments. If you post the same question to comments and via email at the same time to “get a faster response” we will not answer your ticket.

Support is provided exclusively via the contact form on our profile. Please read our terms of service available on the profile page.

People who continuously flood the comments with support questions will be denied any support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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