168 comments found

Hi, How can i change the logo of the theme?

Default-user

i found it…

GoodLayers

Oh alright ;)

If you got any further questions, please head to our support website :)

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Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Hey Buddy,

I’m looking to slow down the speed of the testimonial carousel for the Superspark theme – any help appreciated.

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

ara_lk Purchased

Hi, we have a problem with your theme.

We have it installed since some months ago with no problem but today the visual editor has stopped working. We have updated WP to 3.9 and have tried with the “use google libraries” plugin but with no luck.

We have tried to deactivate your theme and reset to the WP default one and then it works. Any help will be really appreciated Thanks in advance!

Clara (Barcelona)

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Why can I not add a gallery via ‘page options’ in my posts?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

metro2 Purchased

I purchased the SuperSpark theme today..I have extracted it and have tried installing the theme several times via WP backend. Nothing happens..it just sits there until finally giving me an error message that says “are you sure you want to do this?” with a link to try the install again…help!

GoodLayers

I’m not sure that your server have limit for upload file size or not..

In this case, I suggest you to install by FTP method instead.. Access ftp to the path of ‘wp-content/themes’ then upload the FOLDER ‘superspark-v1-xx’ in to it.

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Default-user
metro2 Purchased

How do i access the FTP method? like step-by-step?

GoodLayers

Oh first you have to ask the access from your host provide. (You should be able to set by your own in control panel.)

Then use this program > https://filezilla-project.org/

Cheers! :)

metro2 Purchased

how do I change the logo on the SuperSpark theme?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

metro2 Purchased

Hwy I downloaded the theme, and the slider does not download…the only thing it gives me the images for each slide, but i dont know how to get the slider to be like the slider in the demo. ive tried building it from scratch but its not transitioning like it looks in the demo. HELP!!!

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

metro2 Purchased

HELP!!! I have tried everything and the layer slider is not adapting across ALL screen sizes. I get the slider correct on my two desktop monitors (17” and 15”) but then on other monitors of different shapes and sizes it doesn’t work! The slider will cut off the images or blow them out of proportion. I have tried uploading images, and then I erased all of that and built the images layer by layer within layer slider. I am getting VERY frustrated, because I have been working on it for over a week with no success. I have attached a screenshot of an example of what the slider looks like across all other monitors EXCEPT for the monitor I created the slide with. Please HELP!

http://oi62.tinypic.com/oi4x9w.jpg

GoodLayers

You may miss some setting on the slider, Can you create a support ticket in our support site? http://goodlayers.ticksy.com/

And please provide wp access + site url in the ticket as well so we can inspect directly.

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Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

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