An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, uDesignStudios, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Installation Notes

After installing the theme, go to Appearance > Menus and in the Theme Locations box pick “main-menu” and hit save. This will ensure that you are actually using the WP3 Nav Menus instead of the old menu system which is not ideal.

Also if your .htaccess file is not created, you might want to change the permalink settings in Settings > Permalinks.

Installation Screencasts

Superb Installation

A followup to the previous entry, we’ve made some screencasts to illustrate this.

How to get support?

Please use our support forums at

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.