An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, GhostPool, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from GhostPool:
Thanks for purchasing this theme!
Before submitting a ticket
Before submitting a support ticket please make sure you have read the help file that comes packaged with your download (inside the “Help” folder). The help file includes how to install/setup the theme and how to install/setup any required plugins.
Scope of support
Support covers the installation and setup of the theme and bug fixes. I cannot support any customizations beyond 1 or 2 lines of code or constant customisation requests, even if they are limited to 1 or 2 lines each. In such cases you should hire a developer to make these customizations for you.
Third-party plugin compatibility
I do not provide support for any third party plugins. However if a plugin is not compatible with the theme I will see if this is due to a theme limitation and fix the issue if necessary. With so many plugins available it is unlikely every one of them will work this theme, so in many cases you will need to hire a developer to make them compatible.
Please allow up to 24 hours for a response to your ticket Monday to Friday and longer on weekends, but in most cases it will be much sooner.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I set up this theme?
This is all explained in the help file at http://ghostpool.com/help/supermassive/help.html
Where do I get support?
Please submit all your support questions at http://ghostpool.ticksy.com
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.