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Hello, I have two questions: 1. I work for a company that develops a very technical, yet proprietary software so we’re like a knowledge base where only clients of ours can login. Does this theme have that capability, if not, do you know of any good plugins for that? 2. Do I need a knowledge base plugin for this theme or does your theme act as a knowledge base?
We’d like a knowledge base*
Thanks for your message.
1. The theme doesn’t have this feature, however there are plugins out of there that could help you. Unfortunately I can’t give any recommendation as it depends on your requirements and needs.
2. The theme is an all in one solution and the knowledge base functionality is built-in to the theme.
Let me know if you have any other questions.
@automanager1 I’m using Simple Members Only for that.
Could you please tell me why a person should buy this theme instead of your plugin or vice versa?
You can find an overview of the differences between our knowledge base themes and plugin here: http://herothemes.com/support/knowledge-base/what-are-the-differences-between-the-knowledge-base-themes/
Thank you Chris. Does it mean we could use HelpGuru theme and achieve the exact result as using Knowledge Base plugin?
HelpGuru includes all the functionality included in the knowledge base plugin yes.
Happy to answer any further queries.
All the best,
Thank you for the answers Chris . I wish the plugin’s price was identical to the themes.
To summarise, the theme is a packaged solution whereas the plugin is a standalone plugin, letting you use your existing theme and styles.
How can i implement this on the home page?
Thanks for your message. We’ve got your support request so one of the team will reply to your with an answer for you soon.
Don’t hesitate to get in contact again should you need anything else.
Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?
Hello, in planing for the future, Is it better to run 2 separate sites,.com / .net, 1 for product selling and another for knowledge base,help desk, forums “interaction”.
I use the Avada theme know and it is loaded with tons of plugins, seems like it can slow down the whole site adding more features to it.
But I would like one login to service both the .com and .net domains. both sites are on the same server and both have access to the directories.
What would you recommend.
Thanks for your message. This is more of a WordPress configuration question, rather than a theme one. I’m more than happy to answer any questions regarding the theme and it’s features, but you’ll need to undertake your own investigation regarding your site configuration.
I need to provide paid support. That is, I am an expert in my line of work and customers want to pay me to answer their questions and solve their problems. I am looking for a support system/theme/plugin that allows paid members to submit different questions (with file/doc attachment) depending on their membership level, such as Basic, Mid, High; meaning the higher your membership (more pay), the higher the support level you get. Users first choose membership from pricing table on sign up so they can compare different features of each membership. The higher your membership, the more items are covered by your membership. For example, Low membership can only ask about soccer, Mid membership can ask about soccer + athletics; and so on. And members can only ask so many questions per membership per month. Example, Basic membership can submit one support question per month, Mid can submit 3 tickets and High can submit 10 tickets. Members don’t need to communicate with or “see” each other, the workflow is between individual members and admin. All this integrated into one system/plugin or please suggest combination of additional plugins that may be required. Is this something you offer?
Hi, sorry if this has already been asked/answered Does the theme enable users to create tickets? I dont see such a feature from the demo. Thanks!
Thanks for your message. This theme doesn’t come with a ticketing system. It provide support for BBPress instead.
I’m using this theme for a support section of a site that uses a different theme. I’d like them to match as much as possible. Is there any way I can replace the + symbol in the menu with something different, like a down arrow for instance?
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Hello, its possible to create ticket support with ticket number with this theme?
Can I get demo access to this theme and is there Envato market integration?
Thanks for your message. Here are the details of the demo account:
Username: demoaccount Password: demoaccount
There’s no Envato Marketplace integration built-in to the theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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