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386 comments found.

Hi Chris – in the theme, is the knowledgebase and BBforums integrated? EG, can I post a forum article link as a knowledge base and when someone logs a question in the forum, can that also look for potential solutions in the knowledgebase (and maybe visa versa)

Does it offer auto suggestions across the two?

Hi Derek,

Thanks for your message and email. We’ll get back to you directly via email soon.

All the best,

Chris

Is there a shortcode to list knowledge base articles from a certain category?

Hi there,

Thanks for your message. There isn’t a shortcode like what you’re requesting built into the theme. If you need anything else don’t hesitate to get in contact with the support team here: http://herothemes.com/support/

Kind Regards,

Chris

I am interested in your SupportDesk theme, but I have a question before buying. It is really important for me that the theme can handle attachments (listed in a neat manner) Does the theme support this? I have not seen anything in the Live Demo. Can you please send me a link where I can check out how the theme handles attachments? (PDF, ZIP, XLS, etc…)

Hi there,

Thanks for your message. Unfortunately this theme doesn’t have attachment functionality. Our newer themes do: HelpGuru & KnowAll.

Let me know if you have any other questions.

Kind Regards,

Chris

Thats too bad. How much work is it to implement that (for an external developer)? 1 hour? 10 hours? ...? Thanks!

Unfortunately not something I’d be able to comment on as it depends on a range of factors.

Thanks

Hello. How to update theme properly?

Hi there,

Thanks for your message. Updating the theme files via FTP by replacing the old files with the new ones is the easiest way.

If you run into any issues don’t hesitate to contact our support team via: http://herothemes.com/support/

Kind Regards,

Chris

I am really interested in your theme, wanted to ask does this include a envato purchase code verifier before signing up for the forum?

Hi there,

Thanks for your message. This theme does not have the functionality you’re requesting unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi,

I’m wondering what the shortcodes are to add the elements as “Popular Article and Latest News as used in the demo version.

Thanks.

Hi there,

Thanks for your message. The popular articles and latest news areas are created using widgets. Please check the documentation, page 6 for details of how to setup the homepage like the demo.

If you need any further assistance don’t hesitate to get in contact with our support team: http://herothemes.com/support/

Kind Regards,

Chris

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