332 comments found

Is there a way to make the list of knowledge base articles sort alphabetically instead of by date?

ChrisMooney

Hey there,

I believe you’d need to use a plugin to change the order.

If you have any further queries support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, do you consider to add a ‘Related Articles’ and a ‘Rate Article’ function to this theme as well as you did it on HelpGuru?

Thanks!

ChrisMooney

Hi there,

I’ll add it to my list for consideration for the next update.

Thanks

black_op

Sounds awesome, thank you :)

I am getting the following errors on pages with the comments form on…

Any suggestions?

Notice: Undefined index: name_submit in /Users/tobybradshaw/Server/Sites/ncomm/wp-includes/comment-template.php on line 2333

Notice: Undefined index: class_submit in /Users/tobybradshaw/Server/Sites/ncomm/wp-includes/comment-template.php on line 2333

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Default-user

I have done – awaiting a response.

ChrisMooney

Hi there,

Thank you, once of the team will be with you as soon as they’re available.

Thanks

You call this support desk, but how does one submit a support ticket?

ChrisMooney

Hi there,

Thanks for your query. This theme focuses on self service and community support. The BBPress integration is perfect for community support and can be augmented with plugins to further hone it for “support ticketing” if that’s what you’re after.

Let me know if you have any other questions.

All the best

Is this system work likes Support / ticketing system? Like user will send an email at support@abc.com and in this system a ticket will be automatically generated?

ChrisMooney

Hi there,

This theme focuses on self-service support (Knowledge Base, FAQs & Community Forums). There’s no functionality for an email/ticket management system.

Let me know if you have any other questions.

Thanks

Just purchased the theme and installed the wordpress ready files. I don’t see instructions on how to format the site to look like the demo. Pleas ehelp.

Default-user

Installation docs are no help

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

HI

How can i get the yellow policy in the sidebar?

thanks

ChrisMooney

Hi there,

Please check page 12 of the documentation, if you need any further help don’t hesitate to get in touch via: http://herothemes.com/support/

Hello. Thanks for the great work. I have a pre-sales question: Does the Live search on the main page searches on blog and forum posts as well as in the knowledgeable articles? If not, will you help on guiding through how to implement this functionality? Thank you!

ChrisMooney

Hi there,

The live search on the homepage searches the knowledge base. The search box on the forum section search forum posts. Unfortunately we’re unable to assist with customizations.

Let me know if you have any other questions.

Thanks

Pre-sales questions

1. Can users submit tickets without a login? Can they just submit by indicating an email address?

ChrisMooney

Hi there,

By submit a ticket, I take it you’re referring to the community forums aspect? If so, BBPress does allow guest posting yes.

Thanks

Default-user

No, it’s not community forums aspect. What I mean is when the users can’t find the answers in FAQ or knowledge base, he can submit a ticket to describe the issue (like ZenDesk)

ChrisMooney

Hi there,

There’s no support ticket functionality built into this theme. It focusses on community support (forums & knowledge base).

Thanks

Hi, What is the difference between help guru and support desk? Thanks

ChrisMooney

Hi there,

Thanks for your message. Visual differences aside, SupportDesk has a built in knowledge base, whereas HelpGuru’s knowledge base is powered by our Heroic Knowledge Base plugin. This plugin includes a features not found in the SupportDesk knowledge base and is actively being developed and improved.

SupportDesk has FAQ & shortcode functionality not found in HelpGuru. If you have any specific questions, or features you’d like clarifying let me know, I’d be happy to help

Kind Regards,

Chris

I’m just doing some scoping of support themes and I was wondering if it’s possible to have a post only view when printing support articles?

We have a lot of people who still like to print out support articles, if they choose to print an article I’d just like it to show the post text and images and none of the widgets, menus or headers to make a clean guide, is this possible out of the box?

ChrisMooney

Hi there,

Thanks for your message. Unfortunately print styles isn’t a feature of the theme out of the box. (although it’s an awesome idea, we might steal it ;) )

Let me know if you have any other questions.

Kind Regards,

Chris

Default-user

Just like the election result, you’ve shattered my hopes and dreams ;)

I’m sure I can add print support myself though so it’s not too big of a problem!

Not to just decide between Support Desk, Know How or Help Guru!

Hi, Is there a upgrade guide available. Also, can you please mention the dates along with the releases. It becomes easier for us to track as to when do we need to upgrade our copy.

Regards

ChrisMooney

Hi there,

The quickest, and easiest way is to upgrade via FTP. Remember to make a backup first, then re-upload the theme, overwriting the previous theme files.

If you run into any problems don’t hesitate to contact our Heroic support team who will be happy to help: http://herothemes.com/support/

We’ll look about adding dates to our update log in the future :)

Kind Regards,

Chris

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