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Can you offer us a shortcode to list all articles of a knowledge base category inside an article? any plans? or a solution?
Thanks for for your message. Looks like we’ve got your ticket too so one of the team will answer you there.
Let us know if you need anything else.
Hello, I installed a SSL on my site so I am trying to update the links to https. The logo in Appearance > Customize only does http. See here: https://gyazo.com/8cb6dd0c6a9d34771c67e4359b6bc3d8
It won’t let me change the url, and I have https set in Settings > General.
Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?
would be great, if you can put date on changelog. I’m not able to figure out what changed after my purchase.
Thanks for your message. I’m working on updating the change logs now
Can the SupportDesk theme show a right sidebar on the Knowledge Base category view page (http://demo.herothemes.com/supportdesk/knowledgebase/) like your HelpGuru them does (http://demo.herothemes.com/helpguru/knowledge-base/)?
Thanks for your message. Yes, SupportDesk can show sidebars on the knowledge base archive, category, tag and single pages.
Let me know if you have any other questions.
Thank you for this new update Chris! Keep up your good work!!
Good day, Is it possible for clients to pay for support with this plugin? This would be for a coaching program type setup. Thanks
Thanks for your message. The theme doesn’t have that functionality, you’d need to look at either using a plugin or custom functionality to add it.
Hi Can your theme support multiple depth forum category? And can we add ticketing plugin and shopping cart plugin to your theme? thks in advance
Thanks for your message. Yes I believe BBPress supports multiple depths of forum category. The theme doesn’t provide any specific compatibility for ticketing or eCommerce plugins, but you shouldn’t have too much trouble integrating them.
If you have any problems, don’t hesitate to get in contact with the support team here: http://herothemes.com/support/
Hi, I try a Buddy press intallation and then removed. Now bbPress is visible in the plugin list, but I can’t see it and pages don’t work anymore.
How can I restore visibility on bbPress?
Thanks for your message. We have your support request in our system already. One of the team will get back to you there.
Hi, with Support Desk is it possibile to manage FAQs and Articles translations using WPML? Thanks!
Thanks for your message. Yes, this theme is fully compatible with WPML.
Hi, love this theme so far. I using it for our support forum.
But I have question: How to enable send an email when have a reply topic or new topic created?
BBPress doesn’t have this functionality built-in to it by default but you can use a plugin such as: https://wordpress.org/plugins/bbpress-notify/
For anything else don’t hesitate to get in contact with out support team: http://herothemes.com
Thank you for quick reply. I will check it
How could i put in the demo content?
Thanks for your message.
Importing the demo XML content is simple. Simply follow the instruction here found on the WordPress Codex: https://codex.wordpress.org/Importing_Content#WordPress
If you need anything further support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Yes I have done that but I don’t see the knowledge center… and that is the thing that I need.
Please submit a support request via http://herothemes.com/support/ and one of the team will be more than happy to investigate what’s going wrong for you.
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