ChrisMooney

ChrisMooney supports this item

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350 comments found.

Can you offer us a shortcode to list all articles of a knowledge base category inside an article? any plans? or a solution?

Hi there,

Thanks for for your message. Looks like we’ve got your ticket too so one of the team will answer you there.

Let us know if you need anything else.

Kind Regards,

Chris

Hello, I installed a SSL on my site so I am trying to update the links to https. The logo in Appearance > Customize only does http. See here: https://gyazo.com/8cb6dd0c6a9d34771c67e4359b6bc3d8

It won’t let me change the url, and I have https set in Settings > General.

Hi there,

Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hello Chris,

would be great, if you can put date on changelog. I’m not able to figure out what changed after my purchase.

~Surjith

Hi Surjith,

Thanks for your message. I’m working on updating the change logs now :)

Thanks

Can the SupportDesk theme show a right sidebar on the Knowledge Base category view page (http://demo.herothemes.com/supportdesk/knowledgebase/) like your HelpGuru them does (http://demo.herothemes.com/helpguru/knowledge-base/)?

Hi there,

Thanks for your message. Yes, SupportDesk can show sidebars on the knowledge base archive, category, tag and single pages.

Let me know if you have any other questions.

Kind Regards,

Chris

Thank you for this new update Chris! Keep up your good work!! :D

Good day, Is it possible for clients to pay for support with this plugin? This would be for a coaching program type setup. Thanks

Hi there,

Thanks for your message. The theme doesn’t have that functionality, you’d need to look at either using a plugin or custom functionality to add it.

Let me know if you have any other questions.

Kind Regards,

Chris

heekeon

heekeon Purchased

Hi Can your theme support multiple depth forum category? And can we add ticketing plugin and shopping cart plugin to your theme? thks in advance

Hi there,

Thanks for your message. Yes I believe BBPress supports multiple depths of forum category. The theme doesn’t provide any specific compatibility for ticketing or eCommerce plugins, but you shouldn’t have too much trouble integrating them.

If you have any problems, don’t hesitate to get in contact with the support team here: http://herothemes.com/support/

Kind Regards,

Chris

Hi, I try a Buddy press intallation and then removed. Now bbPress is visible in the plugin list, but I can’t see it and pages don’t work anymore. How can I restore visibility on bbPress?

Hi there,

Thanks for your message. We have your support request in our system already. One of the team will get back to you there.

Kind Regards,

Chris

Hi, I try a Buddy press intallation and then removed. Now bbPress is visible in the plugin list, but I can’t see it and pages don’t work anymore. How can I restore visibility on bbPress?

Hi there,

Thanks for your message. We have your support request in our system already. One of the team will get back to you there.

Kind Regards,

Chris

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