284 comments found

Great theme! Pre-sales question though…occasionally users might need to print out KB or FAQs. I noticed when I did a print preview of your demo in FireFox that I loose the text & formatting. Is there a way that we can be sure that folks can print the articles/pages/posts they need? Thanks in advanced & keep up the great work!

Default-user

Hi Chris! Of course http://demo.herothemes.com/?product=supportdesk . It looks to be fine in Safari on the Mac…but not in FireFox on PC or Mac. Thanks for looking into it! :)

ChrisMooney

Hi there,

Do you encounter the same issue if use the direct URL to the demo? http://demo.herothemes.com/supportdesk/

The demo frame could be causing the issue for you.

Thanks

Default-user

Hi Chris! Yup…that was exactly it! Thanks! :)

robbertl Purchased

Hi,

Just a quick question.

I am using the theme with the child theme…. how/where do I insert the favicon so that it displays on the browser tab?

Thanks,

ChrisMooney

Hi there,

We have a plugin that should be right what you need: http://wordpress.org/plugins/favhero-favicon-generator/

Allows you to set Favicons very easily. :)

Thanks

I’m trying to change the search results by adding and editing the search.php template in my child theme, but when I add the file to my child theme directory, without editing it, the site just crashes. Any idea? I don’t want to edit your original theme files.

I have used several themes, as well as developed my own, earlier. I have never had this problem with child themes before.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hey there,

Really kewl looking theme you have here! I’m wondering if you have integrated WooCommerce, WooCommerce Subcritbions and WPML to work with the theme yet?

ChrisMooney

Hi there,

The theme doesn’t have native support for WooCommerce (although the plugin works with most themes out of the box) and is WPML compatible.

Thanks

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