316 comments found

Hi Chris! Hope you feel good What plugin do you recommend me to be able to support only those who will be registred? For example: In order to have the support, the customer must register.

barreoblique

Sorry about my poor english !

ChrisMooney

Hi there,

It depends completely on your needs and what you’re trying to achieve. This plugin is useful for managing content & user roles: https://wordpress.org/plugins/members/

Thanks

barreoblique

Look like i’m looking for! Thank you :)

hi good day , I am interested this template for wordpress, but I read that is not compatible with WooCommerce , you could add this function ?

regards

ChrisMooney

Hi there,

The theme doesn’t support WooCommerce natively, but WooCommerce should work with most themes out of the box.

I haven’t personally tested it with SupportDesk though.

Thanks

Hi Chris,

Is there also a stripped HTML version available? Without wordpress included? So only the HTML and no PHP.

Regards.

ChrisMooney

Hi there,

This is a WordPress theme only so unfortunately no HTML version is available.

Thanks

Hi Chris,

First of all, great theme! Thank you.

I have one issue you and having spent many hours trying to resolve it myself without success, I feel I need to your help.

We use your theme with WPML. Almost all pages are working fine, except… what I enter under “Homepage Options”. More specifically, “Headline” and “Tagline” fields are not recognized by WPML and therefore they are not translatable. I also don’t see an option to force translation (as I see in other pages).

This is a major issue, as the fields say they are headlines and taglines for the entire website. Any thoughts?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi Chris,

First of all, great theme! Thank you.

I have one issue you and having spent many hours trying to resolve it myself without success, I feel I need to your help.

We use your theme with WPML. Almost all pages are working fine, except… what I enter under “Homepage Options”. More specifically, “Headline” and “Tagline” fields are not recognized by WPML and therefore they are not translatable. I also don’t see an option to force translation (as I see in other pages).

This is a major issue, as the fields say they are headlines and taglines for the entire website. Any thoughts?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi,

Great theme so far however the lack of woocommerce integration isn’t great. Is there a plan to add this in future?

Thanks.

ChrisMooney

Hi there,

There aren’t any immediate plans to add WooCommerce integration. Sorry about that.

Thanks

Default-user

Can you add it to the non-immediate plans? ;) ha.

Hi ,

i have purchased (Concord theme V1.1) theme from you i have problem on removing port folio image from portfolio page. Link image from home page also get removed. So i need help from you to preserve the image on home page portfolio image and i can change the image in portfolio page . you can see my website http://andromedagalleries.com

ChrisMooney

Hi there,

The theme you’re referring to “Concord”, isn’t one of our themes.

Thanks

Default-user

who will provide support for this issue and i have credentials of this website.and i have downloaded the theme from this website.

ChrisMooney

Hi t here,

You need to contact the author of the theme. This websites sells themes by many different authors.

If you can’t track down the author, contact Envato here: https://help.market.envato.com/

Thanks

Hello ChrisMooney,

Any news regarding the Post video format support for this theme ? (YouTube, Vimeo Embed & Self Hosted)

Thanks a lot !

VB

ChrisMooney

Hi there,

Unfortunately it hasn’t been a feature we’ve managed to integrate yet.

Thanks

Whats the best solution for using Syntax highlighting in this theme. We use it for support of course, and a lot of html / php questions come along. Many thanks Great theme so far.

ChrisMooney

Hi there,

I believe this is what WordPress.com use: https://wordpress.org/plugins/syntaxhighlighter/

It’s maintained by automatic so you’re in safe hands ;)

Thanks

Hi

Pre Sales Question

Can a user email their support request and it is turned into a ticket?

Thanks

ChrisMooney

Hi there,

Unfortunately it’s not a feature of the theme. Let me know if you have any other questions.

Thanks

Pre-Sales Question: Is there a way that when a new forum topic or news topic is posted that it can email registered members that a new topic has been posted? Or do you have another theme that has this functionality or would this be a plug-in (if so what plug-in?)?

Thanks for your time! - Justin

ChrisMooney

Hi Justin,

This isn’t default BBPress functionality, but I believe this plugin may help you: https://wordpress.org/plugins/bbpress-notify/

Thanks

Hi, before purchasing I would like to know how the information is treated with your template. Are there any kind of KMS functionalities to list/edit/insert/delete each item or are should I write them directly in the Wordpress code? Or are the items taken directly from a DB (i.e. MySQL)? Thank you.

ChrisMooney

Hi there,

This theme works directly in WordPress. The data is stored as a custom post type. Unfortunately we can’t support any customizations outside what the theme provides (colors, options etc).

Thanks

Hi Chris,

I purchased this theme quite some time ago and I’m just getting my head around it.

I’m using the Support Desk theme as a child theme. something I can’t seem to be able to do is use my (or your) shortcakes in the copyright section from the WP customiser.

Any help would be appreciated.

Thanks in advance.

ChrisMooney

Hi there,

This isn’t something we’ve come across yet, but if you could open a support request via http://herothemes.com/support/ one of the team will look into it for you.

Thanks

Hello!

How can I setup the knowledgebase as homepage?

Best regards!

ChrisMooney

Hi there,

This theme doesn’t have this functionality unfortunately. Sorry about that.

Thanks

Hey Chris :

Some questions need your help.

1 How can I use homepage widgets to assign articles from specific category. that will give me the option to control the content displayed on the homepage.

2 The lastest update you provide is 26 April 2014 , do you give up this theme ?

Thank you

Charles

ChrisMooney

Hi Charles,

Thanks for your query,

I see you’ve open a support request, so one of the team will be will you as soon as they’re available.

The theme is stable and works with the latest version of WordPress.

Thanks

Default-user

Thank you , received the mail , the answer did not solve the problem. had replied the mail for further help.

Charles

Good afternoon, I purchased the theme and I am working with it but I canĀ“t modify the text “Knowledge Base” to write it in Spanish. I have got translate the rest of concepts but in the “Knowledge Base” section does not how it. Best regards and thank you very much Nacho

ChrisMooney

Hi Nacho,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

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