282 comments found

  • Exclusive Author
  • United States
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users

Awesome theme chris, best of sales!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars

Amazing! I’ll certainly be a customer if my sales pick up! Good luck Chris!

  • United States
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I was curious, at the bottom of your Themeforest page you have testimonials from six different people. Yet, at the time of this post that I’m making, this template has only been sold one time.

What’s even worse is, two of the so called testimonials say the following:

Best theme I ever worked with. Very flexible for customization, clean code, beautiful mobile integration Seems like developer is very knowledgeble in Wordpress and theme integration. Keep up the good work. – alby1481

and

Great job. Very good markup, clean code, very well thought, this is the best theme I’ve bought so far on themeforest. – durff

Again, since the time of this comment you’ve only sold one copy of this template. Yet, two “testimonials” say that it’s “clean code”.

I was actually really interested in purchasing this theme until I found this discrepancy. My guess is that these “testimonials” are from other products you’ve created, which should not be used at testimonials for this product as they are completely miss leading.

Good looking template though. I still may purchase this if you (the author) decide to clear this little matter up. :)

ChrisMooney

Hey there,

Apologies if the testimonials were misleading, that was not my intention. You’re correct these are testimonials I’ve received from customers about my products in general. I’ve amended the title of the section to make this clear and I’ll be working towards collecting product specific testimonials to replace this section in the future.

I hope this clears the issue for you, I work hard to make my customers happy :)

Thanks

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items

@KenH83, what happens is that he showed some testimonials from other products to pass the idea of the quality of the past themes and probably, of this new one. This would avoid new buyers of searching other in other items some testimonials about the services. :)

Amazing item buddy, do you know how to integrate with Envato API? It’s a built-in feature, or do you recommend any plugin to do it?

Regards!

ChrisMooney

Hey,

Thanks for helping clear up the issue.

To integrate the Envato API there are two plugins which I know of

https://github.com/sy4mil/Aqua-Verifier https://github.com/chrisakelley/CloudWork-Verifi

I haven’t tested these personally, I’ve just had them in mind for when I revamp my support forum.

Do let me know how you get on with them :)

Thanks

  • Brazil
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hello Chris. What a fantastic theme huh? A while ago I bought the “KnowHow” I ended up not using it even if I knew this new release, would have waited to buy it. :(: (: :( Congratulations and good sales!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

@KenH83, ChrisMooney is a respected, elite author, and I don’t think any harm was meant by the testimonials. As @XiaoThemes said, the testimonials were composites from his themes in general.

ChrisMooney

Thanks for helping explain the issue. I really appreciate it :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

Great theme! Any chance of adding a styled responsive menu instead of using the ugly “default” OS menu in mobile view?

Thanks,

Mark

ChrisMooney

Hey Mark,

I’ve had this in mind for some time. I’ll get this on the list for the next version.

Thanks

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred more than 2000 users
  • Bought between 500 and 999 items
  • Has been a member for 4-5 years
  • Exclusive Author
  • United States

Nice looking theme!

If you add in support for the Envato API to check if someone signing up is one of your buyers = win.

ChrisMooney

Hey AJ,

To integrate the Envato API there are two plugins which I know of

https://github.com/sy4mil/Aqua-Verifier https://github.com/chrisakelley/CloudWork-Verifi

I haven’t tested these personally, I’ve just had them in mind for when I revamp my support forum.

Have you checked them out before?

Thanks

WPExplorer

Oh for sure for BBPress. I mean if you want to hide the knowledge-base as well.

ChrisMooney

Ah true. It would be pretty easy to add a conditional to only show KB articles to logged in users, but having this baked in might be a good ideas ;)

  • Helped protect Envato Market against copyright violations
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 50 and 99 items
  • Referred between 100 and 199 users
  • Exclusive Author
  • Has been a member for 4-5 years

Very nice looking theme. I am loving the design.

Good luck with sales, Chris.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users
  • United Kingdom
  • Has been a member for 3-4 years
  • Exclusive Author

+1 for the Envato API integration. This looks great.. Definitely making me think about our current solution! :D

- Ed

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items

Exactly Chris, integrate it with Envato API and you’ll buy it :)

  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Power Elite Author
  • United States
  • Interviewed on the Envato Notes blog
  • Referred more than 2000 users
  • Exclusive Author
  • Has been a member for 4-5 years
+1 more

Interesting! Seriously :)

Any plans for Envato API to verify each items?(like Author HQ plugin?)

ChrisMooney

Hey GoodLayers,

To integrate the Envato API there are two plugins which I know of

https://github.com/sy4mil/Aqua-Verifier https://github.com/chrisakelley/CloudWork-Verifi

I haven’t tested these personally, I’ve just had them in mind for when I revamp my support forum.

Have you checked them out before?

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi there,

Great looking theme! One pre-sales question—does this theme also make provision for categories and sub-categories as with the know-how theme?

Regards

Francois Wessels

ChrisMooney

Hey Francois,

You can use multiple categories and subcategories. On the demo checkout the Customization section: http://themes.swishthemes.com/supportdesk/news/section/customization/

Sub categories are shown above, any articles in the base category shown below. The theme works with any number of nested categories.

Let me know if you have any other questions.

Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars

Great work! +1 for the Envato API integration. 8-)

ChrisMooney

Checkout my reply to @GoodLayers @WPExplorer, there are two plugins which will work.

Thanks

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 4-5 years
  • Exclusive Author
  • Europe
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items

Your theme is very cool :) Like others said Envato API integration would be great. I think about purchase.

Regards,
Evgeny

ChrisMooney

Checkout my reply to @GoodLayers @WPExplorer, there are two plugins which will work.

Thanks

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 10 000 and 50 000 dollars

Another good work! Good luck :)

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia

Very cool stuff, am actually thinking of buying this.

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Europe

Awesome theme! Good luck with sales.

Also +1 for the Envato API integration for item verification.

ChrisMooney

Checkout my reply to @GoodLayers @WPExplorer, there are two plugins which might help you.

Thanks

  • Exclusive Author
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 4-5 years
  • Europe
  • Envato Studio (Microlancer) Beta Tester
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users

Guys, there’s already a seperate plugin (only for 13$) on CodeCanyon to verify the purchases on bbPress forums! :)

@Chris, great theme. Definately worth the money.

Tom

ChrisMooney

Thanks Tom :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

Here’s another thought…the problem with a KB theme like this is that we end up with two separate sites (main site + knowledgebase), so there is work involved in making the two of them look like a matched set.

An ideal solution might be if the same theme could be used for both…e.g., use one theme/one site, but have a knowledgebase section as part of it.

This theme is certainly attractive enough for an approach like this, although it’s missing some of the “general” site features like a home page slider, etc. (That’s not a criticism…I know this theme is not intended to have features like that.)

So, as a future suggestion, it might be great to add “general” theme features to create a theme that could power a whole site including a great KB.

Just a thought…this beautiful theme got me thinking…

Mark

ChrisMooney

Hey Mark,

I understand where you’re coming from. What you’re perhaps looking for is a Knowledge Base plugin to extend your main site.

This theme is a support center intended to be an alternative to externally hosted SAAS services. So instead of paying a monthly subscription using an SAAS helpdesk, you can quickly setup and manage your own support center.

Thanks

Default-user

Good point. This theme is certainly a good alternative to Zendesk or other paid service. But if we could have it all in one site… ;-)

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