291 comments found

Hi Chris, Excellent item, does it have envato purchase code verification system ?

ChrisMooney

The theme itself doesn’t include Envato API/purchase code integration although there are two plugins which I know of that might help you:

https://github.com/sy4mil/Aqua-Verifier https://github.com/chrisakelley/CloudWork-Verifi

Thanks

themesindustry

Thank you Chris, soo nice of you.

Hi,

Where can I find the register form?

ChrisMooney

Hey there,

On the demo site you can find it here: http://demo.herothemes.com/supportdesk/bbpress-user-register/

It’s only available if you use the BBPress forum plugin which this theme supports.

Thanks

Hi Chris

Tossing up between your two support themes. I like this one for the BBpress integration, but I noticed you said it doesn’t support video posts?

I assume you can still embed a video into a knowledge based article though right?

If so I’ll purchase thanks.

Default-user

Sorry Chris one other question – can you restrict posts via Groups or other membership plugins. Even password protect using default wordpress settings would be sufficient.

ChrisMooney

Hey there,

Yes that’s correct, SupportDesk doesn’t support the video post format like KnowHow does, but it still allows standard video integration in posts.

You shouldn’t have any issues using membership plugins to restrict article etc

Thanks

Hi Chris, is there anyway to display a specific part of the post’s the_content while searching the knowledge Base?

It already show the excerpt but if the text is too long the words that I am searching does not appear. Is there anyway to do that?

Thanks! Excellent Theme!! Congrats!

ChrisMooney

Hey there,

As far as I know there isn’t any way to do this without modifying the WP search engine significantly. Maybe search the WordPress.org plugin repository for something that might work for you.

Thanks

Qobalt Purchased

Hi there! Very Nice Theme ! Congratulations !

[ I’m french, so, please forgive me for my syntax in english .. ;) ]

I got a problem with the breadcrum navigation and my custom post types and some pages on BuddyPress (I installed BuddyPress by my own)

It’s seems that the theme do not take notice of new custom post. Maybe you could help me to fix that little issue ?

Thanks ! Have a Nice One !

ChrisMooney

Hey there,

Unfortunately we can’t support theme customizations and 3rd party plugins. Sorry about that.

Thanks

Hey Chris,

I love this theme but I notice that the live search on the home page doesn’t search through the forum posts. Is it possible to have it search through and display results from both areas of the site?

I’m trying to decide between buying this and TeamTalk for my next site and this info would really help!

-Lucas

ChrisMooney

Hey Lucas,

It’s not a default feature of the theme for the search to do this, although it is possible to tweak the function in the theme files if you know what you’re doing.

Thanks

Default-user

Hey Chris,

Thanks for the quick reply! How hard would you say it is to do? And where might I begin my search to figure out how to do it? Thank you!!

I’ll probably end up buying both themes – they’re both amazing.

ChrisMooney

Hey Lucas,

If you’re familar with PHP & WordPress functions it’s pretty simple, otherwise I would recommend hiring a freelancer to help you.

Thanks

Does it support buddypress

ChrisMooney

Hey there,

There’s no native theme support, but BuddyPress will work with most themes out of the box.

Thanks

Xuru Purchased

I installed the theme and then tried to install the demo XML. There were no instructions on how to do that so I went to Tools > Import and installed the WordPress installer plugin. I then uploaded the file and while a bunch of stuff installed I did get these errors

Failed to import “Product Support”: Invalid post type forum Failed to import “Announcements”: Invalid post type forum Failed to import “Productino”: Invalid post type forum Failed to import “Handshake App”: Invalid post type forum Failed to import “Central”: Invalid post type forum Failed to import “Feedback & Suggestions”: Invalid post type forum Failed to import “Tulip App”: Invalid post type forum Failed to import “New Update To Framework”: Invalid post type topic Failed to import “Support Disruptions”: Invalid post type topic Failed to import “Quick Update”: Invalid post type topic Failed to import “New Theme Coming Soon…”: Invalid post type topic Failed to import “Contact Form”: Invalid post type wpcf7_contact_form

So did I do somthing wrong? And what are those items that I am missing?

ChrisMooney

Hey there,

This is because the demo XML contains demo data from BBPress. If you don’t have BBPress installed and activated when you import the XML them it will fail to import that data.

It’s nothing to worry about :)

Thanks

Xuru Purchased

On the KB page: http://demo.herothemes.com/supportdesk/knowledgebase/

the use of “Knowledge Base” right above the search box and in the bread crumb seems to be hard coded somewhere but I can’t find it. Where can I edit those pieces of text?

Thanks

ChrisMooney

Hey there,

It should be in the language file, the text is taken from the name of the Knowledge Base custom post type name. If it’s still not there, please open a support request and I’ll take a look into it for you.

Thanks

ExTeam Purchased

Sorry for the stupid question but what’s the difference between KNOWLEDGE BASE and FAQ PAGES?

Thanks. :-)

ChrisMooney

FAQ pages are simple a list of questions/answers whereas the Knowledge Base is a categorized repository of articles.

Thanks

Hey, Can you tell me if its possible to add a “This post was usefull” Yes or No vote button at the end of the knowledge base posts or forum topics? Thanks a lot! Great work at all!

ChrisMooney

It’s something for us to think about :)

black_op

I would appreciate that :) Other question. Thought you about to add a ticket system to allow users to submit issues? This would be great for a helpdesk support theme. If this feature is included, I immediately will buy your awesome theme.

ChrisMooney

A support ticket system isn’t something I’m looking at adding as this theme is focused on community support (forums).

Thanks

Hello, I have a question: if I install this theme to a subdomain (www.forum.mywebsite.com) could be possible for registered users of the main website to interact with the Forum (adding new topics, comments etc.) without needing to re-login? Best Regards Nace

ChrisMooney

Hey there,

It depends on your setup, if you’re using a WP Multisite Setup etc

Thanks

I was the 500th purchaser :) Thanks for this well developed theme!

ChrisMooney

Thank you for being the 500th purchaser :)

I purchased the theme and I came accross an issue with bbPress and searching within the forums in the theme. I posted a support question yesterday but I haven’t heard back. I am wondering when I will receive a reply/solution. This is not clear at all. I really need to have this fixed today.

ChrisMooney

Hey there,

You should have a reply now, apologies for the delay.

Thanks

Is it possible to purchase KB plugin not the entire theme?

ChrisMooney

Hey there,

Unfortunately it isn’t at this time.

Thanks

Hi. I liked the theme but got CSS issues while checking the demo on following page: http://demo.herothemes.com/supportdesk/forums/topic/im-suggesting-you-suggest-your-suggestion/

Right sidebar for login got messed up.

Can we integrate Facebook login or DISQS comments? Also, is this theme SEO optimized?

Thanks.

ChrisMooney

Hey there,

On the demo page someone had disrupted the layout using HTML in their post. This issue is fixed.

You’d need to use a plugin for the Facebook login or DISQS comments.

The theme is SEO Optimzed so there’s no reason why it shouldn’t rank well :)

Thanks

This is a great theme. Worked perfect for our front end system for our internal help desk!

Thank you!

hi is this theme now compatible with wp 3.8? i didnot find any update

ChrisMooney

Hey there,

The theme has been tested with WP 3.8 with no issues.

Thanks

Just womdering, can this theme have “login and register” feature? So only those whop have login can access the knowledge base page?

Appreciate your reply,

ChrisMooney

Hey there,

BBPress has this functionality which the theme has full support for. Let me know if you have any other questions.

Thanks

Hi I am interested in using this theme along with another website that would include a login/registration option. I was wondering if I could somehow connect the login/registration to my other site (it is Wordpress) so users would only need one account for both websites. Is this possible?

ChrisMooney

Hey there,

You could use a WPMU setup. Here’s the codex page on how to set it up: http://codex.wordpress.org/Create_A_Network

Thanks

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