308 comments found

prepurchase question – we need to build our procedures manual, want to have a forum, faq, news – with 2 different levels of login & access.

what are the differences betwen your “support desk” theme and “knowhow” theme.

which one should we use?

ChrisMooney

Hey there,

If you want forum (BBPress integration), FAQ and News section, Support Desk has all these features, whereas KnowHow only has a simple FAQ and Knowledge Base.

// 2 different levels of login & access

You would need to use a plugin for this. A popular one would be: http://wordpress.org/extend/plugins/members/

Let me know if you have any other questions.

Thanks

lydeni Purchased

Guys, where is your documentation? Can’t find it anywhere.

ChrisMooney

Hey there,

Make sure you download the full package from ThemeForest rather than just the theme files. Let me know if you still have trouble.

Thanks

Pre Sales:

Can this theme be adapted for use a general help blog.

1- Can a layer slider be added at top of homepage? 2- Is it set up with good SEO like other good blogs? 3- Will search engines pick up the knowledgebase, forum and blog in search results?

Thanks in advance :-)

ChrisMooney

Hey there,

1 – The theme doesn’t include this plugin so you would need to install it and implement it yourself.

2 – It is SEO optimized

3 – Yes, you shouldn’t have any issues getting the different sections of the theme indexed by search engines.

Let me know if you have any other questions.

Thanks

Hey Chris,

I am planning to buy this awesome template for our startup. However, I just wanted to ask – The Header of the theme is big (in terms if height)m so would you help me customizing the header (especially reducing the height)?

Thanks, Niranjan

ChrisMooney

Hey Niranjan,

Unfortunately we can’t assist with theme customizations, I would suggest hiring a freelancer to help you.

Thanks

sameye Purchased

Hi, Is there a way to disable (cleanly) the sidebar on page and posts?

Thanks,

Samy

ChrisMooney

Hey Samy,

There is a metabox when editing pages to modify the sidebar position. If you modify the position of the Blog page you’ve setup, it will turn off sidebar for all posts/areas of the blog.

If you have any further queries support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, How can I set 1/3 column and 2/3 column in a page?

thx

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi Chris,

You need update the theme, the shortcodes are not working in wp 3.9.

Regards ;)

ChrisMooney

Hey there,

An update is on it’s way :)

Thanks

Hi Chris, Your WP theme looks great. I read a review here http://business.tutsplus.com/articles/how-to-convert-wordpress-into-a-helpdesk--fsw-44848

Im asking my self: If Im going to be able to do the active working on my smartphone?... That is: if knowledge base is built and also a forum, I will only need to answer tickets generated by prospects and clients.

1 – So will I be able to answer them on my smart phone ( Samsung Galaxy Grand Duos)? Is the Support Desk theme back end fully responsive?

Im helping a recently created non-profit org (recycling) located in Brazil with very little funding raised. The Support Theme will be used as a help desk for a product Im helping to launch in 30 + or – days.

2 – Will this be the best choice or should we go for a less expensive and more simple support theme for wordpress?

Million thanks for the answer.

Also, disscounts for non-profits? :)

ChrisMooney

Hey there,

1. You shouldn’t have an issue using your smart phone as the theme is responsive.

2. I wouldn’t know as I don’t know your project requirements

Unfortunately there’s no mechanism on ThemeForest for us to give discounts.

Thanks

ExitoDigital

My requirements are simple. Issue answers from my smart phone for incoming tickets made by clients or prospects.

Is the Contact Us icon link to issue the tickets or registering? Its not working on your demo pages here http://herothemes.com/supportdesk/contact/

No disscounts for non profit orgs? J Jmmm :(

Are you that tied to Themeforest? I think discounts for non profits should be implemented… :) Tx

I got an email that an update to the Support Desk theme was available. Where are the details of the update posted?

ChrisMooney

Hey there,

You can see the details on the changelog at the bottom of the item page here: http://themeforest.net/item/support-desk-a-responsive-helpdesk-theme/4321280

Thanks

Default-user

Super – thanks!

Hi Crhis,

Great theme, but I ran into just one problem according when you installed the BBPress plugin after you installed the theme.

The live search bar on the main forum page didn’t display the results as they appeared on the live search results of the knowledge base.

After a entire afternoon of searching and contacting your support team (my compliments on the fast replies btw) I had finally found the answer myself.

In scripts.php you will find this code:

if( class_exists( ‘bbPress’ ) ) { if( get_post_type() 'forum' || get_post_type() ‘topic’ || get_post_type() == ‘reply’ || bbp_is_search() ) { // If BBPRess ?> <script type=”text/javascript”> jQuery(document).ready(function() { jQuery(’#live-search #s’).liveSearch({url: ’<?php bbp_search_url(); ?>/?ajax=on&bbp_search=’}); }); </script> <?php } else { // If KB ?> <script type=”text/javascript”> jQuery(document).ready(function() { jQuery(’#live-search #s’).liveSearch({url: ’<?php echo home_url(); ?>/?ajax=on&post_type=st_kb&s=’}); }); </script> <?php } } else { // If KB ?> <script type=”text/javascript”> jQuery(document).ready(function() { jQuery(’#live-search #s’).liveSearch({url: ’<?php echo home_url(); ?>/?ajax=on&post_type=st_kb&s=’}); });

I had to replace php bbp_search_url(); with php echo home_url(); and now it works!

I encountered this problem, so I think a lot of users will have this as well.

ChrisMooney

Hi there,

Thanks for letting us know about this. We’ll take a look to see if this is a bug and release a fix :)

Thanks

Hi. Pre-Sales Qtn.

I’m looking for a template for a Logistics Company, where a client can track the progress of a parcel. Any tips/comments ?

ChrisMooney

Hey there,

This theme doesn’t fit your needs.

Thanks

Is there a way to add private responses in the forum section? For example the user wants to add a wp-admin credentials as a response.

ChrisMooney

Hey there,

There are plugins for BBPress that can do this, check out: https://wordpress.org/plugins/bbpress-private-replies/

Thanks

Hi Chris, Pre purchase question:

I need to setup a “help centre” for my customers. Your how-to theme is exactly what I need when it comes to presenting categories of help topics for our customers, except it does not have a news section, which I need to present new features. On the other hand the support desk theme has a news section, but does not seem to have the same easy to use category section for browsing “how to” information.

Do you have a good solution to my problem?

Thanks

ChrisMooney

Hi there,

Have you seen the Knowledge Base archive which is equivalent to KnowHow’s homepage/category layout: http://demo.herothemes.com/supportdesk/knowledgebase/

Thanks

Hi Chris, I was wondering if your theme offered global searching? Basically, if it has the ability to search through a forum, like bbpress? We would like to use your theme as a complete support site for our company….with a single search for FAQs, KBs, Pages, Blogs, Forums, and of course Tickets. Is this something you can handle?

Thanks!

Default-user

....just to clarify; we see that you are able to search individual sections separately, but we would like a single search field that provides results from everything. Thanks!

ChrisMooney

Hi there,

The theme doesn’t have an option for a single search field that searches everything. Sorry about that.

Thanks

How long will it take to fix the shortcodes?

ChrisMooney

Hi there,

The issue has been fixed with the latest version. Re-download from ThemeForest to get the latest.

If you’re still having problems support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

ngraham Purchased

Hi Chris,

I’m running a multisite network and using your theme as my support desk. I have the support desk site served over HTTPS but your theme is loading the shortcodes over HTTP and all browsers except Safari are blocking the javascript from the shortcodes. This doesn’t happen with Shortcodes Ultimate and other plugins. I think the problem is in that shortcodes file in your theme. What would I need to change to get this to load correctly?

Thanks!

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Great Theme! How can i translate it to German? How can i get the yellow policy in the sidebar? Thank you ;)

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, is it possible to provide psd for this theme? Thanks.

ChrisMooney

Hi there,

Unfortunately we don’t provide PSDs with our themes.

Thanks

Hello, I want to know how works system of support, is there possible to have login and password to test system? Thanks

ChrisMooney

Hi there,

The demo account details are:

username: demoaccount password: demoaccount

Thanks

valex83 Purchased
How can i create i page like this one? http://www.insurancelibrary.com/agent-faq/

The theme doesn’t allow me to create a faq page and in the comments I don’t see any useful suggestion.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

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