283 comments found

Hi Chris

I love the look of this.

Just one question before I hit the ‘purchase’ button. I want to be able to password protect segments of the knowledge base so that I can set up different areas for each client.

For example, client A will only see info related to him and client B will only see info related to him.

Will I be able to do that with this theme?

Thanks

ChrisMooney

Hey there,

This isn’t a default feature of the theme, but could easily be achieved with this plugin: http://wordpress.org/plugins/members/

Thanks

Hi there,

is there any possibility of supporting buddypress in the near future? We are hoping to integrate the group function in your theme.

Thank you, Riga

ChrisMooney

Hey Riga,

No plans to add native BuddyPress support to this theme. It will work with it’s default out of the box styling though (A recent addition to BuddyPress).

Thanks

americajr Purchased

Whats this error mean? Fatal error: Call to undefined function bbp_is_search() in /home/content/01/7981801/html/wp-content/themes/supportdesk/functions.php on line 242

ChrisMooney

Hey there,

Apologies for the problem you’re having. Please submit a support request here: http://herothemes.com/support/ and I’ll send you over an updated version of the theme. This bug was fixed very recently and is currently awaiting approval to be updated here on ThemeForest.

Thanks

ChrisMooney

Theme has been updated fixing this bug.

moldex3d Purchased

Hi, I tried to import Demo.xml and i got some message:

Failed to import Media “kb-large” Failed to import Media “forum-large” Failed to import Media “contact-large” Failed to import Media “demo01” Failed to import Media “photodune-213682-hanging-around-m” Failed to import Media “Blackboard with network communication terms on it” Failed to import Media “support-desk-demo-01” Failed to import Media “Code” Failed to import Media “support-desk-demo-02” Failed to import Media “Handshaking” Failed to import Media “support-desk-demo-03” Failed to import Media “photodune-4086091-hard-work-m” Failed to import Media “contact-large”

Should I install any plugin to solve this problem?

Thanks!

ChrisMooney

Hey there,

Apologies for the problem you’re having. The XML files need updating, please submit a support request here: http://herothemes.com/support/ and I’ll send it over to you.

Thanks

Hi,

I have marked few issue can you help me with those.

http://d.pr/i/ICMl http://d.pr/i/qNWo

Thanks -S

ChrisMooney

Hey there,

Thanks for purchasing one of my themes, I truly appreciate it! Please post your support request here: http://herothemes.com/support/

I’ll be able to help resolve your issue quicker. :)

Thanks

SpyroPress

Also, I have installed, GetShopped Support Forum Plugin and GD bbPress Attachments but both are not working. The topic must show is it resolved or not. And attachments are not attaching.

Thanks -S

Hello,

Can the Support Desk theme’s frontpage be configured to display different article categories? Like the KnowHow theme. And, can each category show 5 or 6 articles randomly on each page load? On the other hand, can this theme be easily translated to spanish?

Thank you.

ChrisMooney

Hey there,

Support Desk’s homepage works quite differently to KnowHow’s so it’s not possible without modifying the theme.

The theme is fully localized and ready for translation.

Thanks

Hi,

Many plugins are broken and not working with the theme can you please help to sort out the issue.

These plugins are working simply with the action like bbpress vip support forum plugin it appends content to this action: bbp_theme_before_topic_title

But I cant din it in the template plz take care of this. I really need these to work.

Thanks -S

ChrisMooney

Hey there,

I’m already actively working with you to resolve your issue. I received your last support request an hour ago. Please be patient.

Thanks

SpyroPress

Also, the sticky post should show some sort of icon..missing…

ChrisMooney

Please update the support topic, it’s much easier to track and sort problems if you post them to the same place.

Thanks

Hi,

looks like a great theme. Just a few questions before I spend 50 bucks.

1. Can users add tickets like in other support systems? 2. Are guest tickets possible? 3. Is it possible to add tickets by sending an email to a dedicted email address?

I think tickets are a crucial part of a support site and at least 1. must be answered “yes”.

Thanks a lot MIchael

michaeloeser

Too bad because that´s what people might expect from a support system as well. Anyway which plugin can you recommend?

ChrisMooney

WP Awesome Support is great and the developer is very active in improving the plugin: http://codecanyon.net/item/wp-awesome-support-responsive-ticket-system/4619686

michaeloeser

Thanks. Will have a look

Great looking theme but I have a question regarding the Forum. Is there a way for a user to create a new thread? Does it require a certain permission level?

Thanks in advance.

ChrisMooney

Hey there,

The forum functionality is powered by BBPress: http://wordpress.org/extend/plugins/bbpress/

You can manage who can post topics, moderate the forums etc.

Let me know if you have any other questions.

Thanks

Hi just a pre-sale question: in the post section can I add: 1) image, 2) video 3) a document (say a PDF) to download. Any chance you add in the near future tag+tag cloud and a “print me” button in the article page ? Thx and good luck with the sales. FP

ChrisMooney

You can add images to posts, no video support yet. There’s no download management section for PDFs either, but this could be easily added with a plugin.

I’ll make a note of your suggestions, thanks

Hello! Another pre-sale question here:

Can you recommend any plugin/widget for ads together with your theme? I’d like to put up some ads at the right side of the page (and always display, not only on homepage), is this easily implemented?

Thanks!

ChrisMooney

Hey there,

Unfortunately I don’t have any experience with ad plugins as I’ve never used them myself, but any plugin that works with the default theme should work great with my theme.

Thanks

Hello there!

Beautiful theme. I have a pre-sale question: am I able to export all the user data at any time? All the FAQ, and forum posts… are they exported as custom post type data that can be imported into another theme that has the same custom post types set up?

Thank you in advance.

ChrisMooney

Hey there,

Using WordPress’ export feature you can export all data held on your WordPress installation.

Thanks

Hello, great theme! Does it allow you to see search history/trends within the WordPress dashboard? If so…I’m buying! Thanks :)

ChrisMooney

You could use this plugin: http://wordpress.org/plugins/search-meter/

The only issue you’d run into is all partial live searches would be logged as well (unless you disable the live search).

Thanks

Default-user

Excellent. That’s actually OK, and exactly what I’m looking for. Will be purchasing soon – thanks again!

ChrisMooney

No worries, happy to help :)

Hey there, pre-sales question:

Can I somehow add multiple languages, for example that the FAQ’s are available in English and German with some sort of language switcher or similar? And if not, do you know if a plugin would be able to do that?

Thank you :)

ChrisMooney

Hey there,

This plugin is what you’re looking for: http://wpml.org/

It’s not free but it’s the best multilingual plugin for WordPress.

Thanks

Hello Chris,

Currently your theme supporting different Widgets Sidebars for pages:

- BBPress - kbases - Footer - homepage - and DEFAULT

The DEFAULT sidebar currently appears in the PAGES and ARTICLES.

Would it be possible in the next version of your theme to add Widgets sidebar for ONLY pages of the site? And thus differentiate the sidebar BLOG and the sidebar PAGES?

Thanks

David,

ChrisMooney

Hey David,

Great suggestion, I’ve added it to my list.

Thanks

Default-user

Hi Chris, Same things for FAQ templates pages.

In the meantime it’s possible to add a plugin that allows you to add and manage sidebars. From my part, I installed and configured the plugin “Content Aware Sidebars” that works very well in the theme.

ChrisMooney

Looks like a great plugin. I might include a note in the documentation about plugins such as this so users can have more control if needed.

Thanks

Nice theme! Two questions:

1. Does this theme support login/registration? 2. Does it support validating an Envato purchase?

ChrisMooney

Hey there,

1. Just the default WordPress login/registration at the moment.

2. To integrate the Envato API there are two plugins which I know of https://github.com/sy4mil/Aqua-Verifier (I use this one myself, it’s great). https://github.com/chrisakelley/CloudWork-Verifi

Thanks

Hi Chris,

Whether the LIVE SEARCH function supports non-Latin Languages, such as Korean, Japanese and Chinese?

ChrisMooney

Hey there,

It should work fine, although I can’t say for sure to be honest as I’ve only done a basic test to input Chinese characters and seeing if the search brings up the Chinese test article (which is does).

Hope this helps,

Thanks

jobiajulu Purchased

The home page live search function becomes disabled when I activate bbPress 2.3.2. And also the live search on the forum pages also don’t work properly, as they make the support desk icon and menu bar appear in the place where search suggestions should appear. Has anyone else encountered this problem?

ChrisMooney

Hey there,

Sounds like you might be running an older version of the theme. Download and update to the latest version and if you’re still running into issues submit a support request at http://herothemes.com and I’ll take a look for you.

Thanks

Default-user
jobiajulu Purchased

I am running the newest version of the theme, 1.0.7. I am also on the newest version of wordpress 3.5.2, maybe there could be some issues there.

ChrisMooney

I’ll reply to your support request. Thanks

americajr Purchased

Could you provide me with the CSS to make the theme boxed?

Thank you so much! Ill show you the website soon. Its unreal. 5 star theme.

ChrisMooney

Hey there,

Something like this would do it:

body { border-left: 1px solid #ccc; border-right: 1px solid #ccc; margin: 0 auto; max-width: 1000px; }

Then add a background attribute to html {}

Hope that helps

Thanks

ExTeam Purchased

Hello,

Where i can add my logo?

Thanks :)

ChrisMooney

Hey there,

In your WordPress admin panel > Appearance > Customize

Let me know if you have any trouble.

Thanks

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