289 comments found

Hi.

Looks very useful. :)

One Question.

Can You leave a comment without registering in the forum section?

Ty

ChrisMooney

Hey there,

Yes, BBPress allows guest posting to forums (it’s an option in the plugin).

Thanks

ukukudu

I think of buying it for a – “topic” information page.- What do You think, is Support Desk a good theme for that?

Ty :)

ChrisMooney

Hey there,

The knowledge base aspect of the theme would work really well for topic information. I couldn’t say for sure as I don’t know your plans :)

Thanks

Hi there! Nice theme!

What do you use to build a contact form?

Thanks!

ChrisMooney

Hey there,

The demo uses this plugin: http://wordpress.org/plugins/contact-form-7/

Thanks

Hi!

I was curious what plugins does this theme utilize?

ChrisMooney

Hey there,

The theme includes support for the BBPress plugin: http://bbpress.org/

Everything else is built in (Knowledge Base/FAQs).

Thanks

I just saw that there was an update – how do I install it?

I just saw that there was an update – how do I install it?

ChrisMooney

Hey there,

Simple replace the old theme folder with this one (make a backup first).

Open up a support request if you have any trouble.

Thanks

Hi,

Pre-sales enquiry if possible.

I really like the theme, particular the breadcrumb navigation.

I don’t really know much about coding (I’ve got some help to implement our choice) but I wondered if you could answer a couple of questions:

1. Is it possible to not have the Forum option, and in some way replaced by something else?

2. In particular, I see there is an FAQ function – is it possible to replace where it has a Forum, and replace this with FAQ’s, and then have multiple FAQ pages that cover different subjects?

3. Is it possible to have the header (particularly the Knowledge Base link) to be drop-down and link to the categories in the knowledge base section?

Thanks for your help.

Default-user

Hi Chris,

Thanks for the really prompt response. Your replies to 1 and 3 are really helpful.

As for 2, yes all I meant was on the menu/header and on the front page.

What I’d like to do is set up various pages of FAQ’s relating to different subjects, so it would be good if the header could have an FAQ tab, with a drop-down box with links to various FAQ pages. Also, where it says ‘Community Forum’ on the front page of the preview, could this say ‘FAQ’s’ and where it has ‘Recent Forum Activity’ (I’m assuming this is some kind of widget?) could this pick out the recently posted FAQ’s?

Once again, thanks for your help with this. You seem to be really prompt in answering questions and queries on here, which is good to know as a person in my position.

Cheers,

(Another) Chris

ChrisMooney

Hey Chris,

Yup the navigation is completely customizable, the WordPress menu system is very flexible and this theme utilizes it to it’s fullest so adding FAQs to the navigation in the form of drop downs is pretty simple.

Let me know if you have any other questions.

Thanks

Default-user

Brilliant, thanks Chris.

Hey Chris,

I purchased Support Desk for a client and I found your documentation to be most helpful. Also the theme itself is brilliant. I had one problem however. I couldn’t get the search bar to also index pages and faq posts. I think it only works for knowledge base articles. I’m pretty sure I am doing something wrong but if you can help me fix this issue I would greatly appreciate it.

ChrisMooney

Hey there,

You’re correct the search bar searches the Knowledge Base articles only. You can modify this my changing the live search function in /framework/scripts.php and include other post types (posts, FAQs etc).

Thanks

Default-user

thanks for the quick response I figured your theme might be hooking in a method to Root search queries to seperate templates so I added some code in functions.php. This did not work however.

// If FAQ
 elseif( $wp_query->is_search && $post_type == 'st_faq')
 {
   return locate_template('search-st_faq.php');
 }

I’m not sure what to add to scripts.php to fix my issue. Any further advice will be greatly appreciated.

ChrisMooney

Hey there,

Please submit a support request via my site: http://herothemes.com and I can show you which functions you need to extend.

Thanks

robbertl Purchased

Hi,

I have uploaded your latest update and the child theme.

Only one minor problem. At the bottom of the home page my recent posts no longer show the photos/images from the first two posts.

The text links appear, but no images.

Any idea why this might be happening?

Thanks

ChrisMooney

No sure why it’s happening without having a look. Please send a support request (http://herothemes.com) with more details and I’ll take a look to see what’s happening for you.

Thanks

robbertl Purchased

Hi Chris,

Sorry about that… feel really silly…

For some reason the description under the ‘Custom Blog Widget’ just did not register with me on this occasion.

All fixed.

Thanks for the speedy follow up!

Regards,

ChrisMooney

No worries glad you got it sorted :)

Chris,

Loving this theme and the functionality. Is there a way to add Article Tags to the tag cloud? If not, any chance you would consider a new tag widget?

Steve

ChrisMooney

Hey Steve,

KB Article Tags was just added in the last version and I hadn’t considered a tags widget for it, but it’s definitely needed :)

It’s added to my list for the next version.

Thanks

robbertl Purchased

Hi again,

Just another question.

Is it possible to add sidebards to the FAQ pages?

Thanks,

ChrisMooney

Hey there,

When in Appearance > Menus click “Screen Options” in the top right and make sure the checkbox for “FAQs” is selected. Then you should be able to add FAQ pages to the menus from the left side menu.

Thanks

Default-user
robbertl Purchased

Hi Chris,

Thanks for the prompt reply…

About the sidbars… is it possible to add those to the right side of an FAQ page to show recent posts/recent comments?

Thanks again.

ChrisMooney

Hey there,

The theme doesn’t have sidebars for the FAQ built in, but it would be a pretty simple edit to the single-st_faq.php template to add them.

Thanks

Ready to pull the trigger on buying, but had a quick pre-sales question.

I would be installing this theme onto an existing 300+ post site. Do the existing posts I want in the Knowledge Base need to be put into a category called Knowledge Base, same for News and FAQ?

ChrisMooney

Hey there,

The Knowledge Base & FAQs use their own custom post type, so you’d need to use a post type converter plugin such as: http://wordpress.org/plugins/post-type-switcher/

Thanks

Default-user

Now I found your awesome KnowHow theme also. They seem similar. I am taking my 300 post real estate site and going to rework it. All the posts were originally written as “How to”, information, and answers to questions. The new site is going to be labelled as “real estate answers”.

I know I didn’t give you much info, but in your opinion between the 2 themes, any recommendation which may work better for me?

ChrisMooney

Hey there,

It’s hard to say without knowing more information. Support Desk has a separate KB and posts section as well as BBPress support (for forums) whereas KnowHow is strictly a Knowledge Base only.

Thanks

will it support a ticket system?

ChrisMooney

Hey there,

There isn’t one built in, but you could easily use a plugin.

Thanks

Any thoughts about supporting or integrating with Bootstrap?

Default-user

some of the additional formatting items such as more customizable buttons, button groups, alerts, easier font alignment, etc. Maybe have shortcodes for the scaffolding layouts. Perhaps some of the JS components, like a modal window for registration/login screens or “popovers.”

http://getbootstrap.com/2.3.2/components.html http://getbootstrap.com/2.3.2/base-css.html http://getbootstrap.com/2.3.2/scaffolding.html http://getbootstrap.com/2.3.2/javascript.html

Noit saying that Support Desk would need it, just curious if it had been given any thought. :)

Keep up the great work! Loving the theme!

Default-user

Oh and also Glyph support from Bootstrap, or even just from FontAwesome would be nice. Could possibly extend the homepage block images to use them instead up having to upload images.

ChrisMooney

It’s probably a bit late in the game to integrate Bootstrap into this theme but it’s food for though :)

Thanks for getting back to me with your thoughts!

ExTeam Purchased

Hi,

For my homepage, i would like the Knowledge web page. How i can do that? Nothing inside SETTINGS/READING/Static Page.

Thanks :-)

ChrisMooney

Hey there,

It’s not currently possible, it’s a bit of a quirk with WordPress. I’ll take a look to see if there’s a workaround that can be implemented in an update.

Thanks

Default-user
ExTeam Purchased

Thanks Chris, let me know :-)

iParanoia Purchased

Hello there, just a quick one (I hope) – how can I change the Open Sans font into another Google Font?

ChrisMooney

Hey there,

You need to modify the /framework/styles.php file and modify the function that loads to Google Font. You’d then need to modify the style.css file to change the font style to your new font.

Thanks

Hi there, Super theme to the rescue! I wanted to ask you if you have any experience setting up multiple word press sites on one URL. I would love to have this working in concert with a few other themes i am currently working with. This would help me finish and tidy up fast.

Please advise as I really need a solution to solving my problem and the only one i can find is multiple WP sites on one URL all interconnected. If you could give me a spot of basic assistance to accomplish this I will certainly buy. Kind regards and the theme is fabulous!

ChrisMooney

Hey there,

You’re basically looking for a WP multisite/network setup:

http://codex.wordpress.org/Create_A_Network http://wp.tutsplus.com/tutorials/using-wordpress-multisite-a-network-of-websites-at-your-fingertips/

It’s what I use for the demos. One WP install, multiple sites. :)

Thanks

drmedia1

You rock man! If i buy this today, will you help me initially get set up so i understand how to add the sites together? I need a little noob help in this area and then i should be fine! Please advise as I would like to begin asap:-)

ChrisMooney

Hey there,

Unfortunately I don’t offer any installation services. When it comes to setting up WP Multisite you can’t go from with the guide from Tutsplus.

Thanks

This is a brilliant theme mate! I’m very excited to purchase this week! Just a couple quick questions prior to purchase.

1. Until now, I have only dealt with HTML/CSS scripts, never wordpress. Does this site work fine with the free accounts on WP, or do I need to upgrade for this theme, and my own URL?

2. Do the knowledge base articles support images, and videos?

3. Is there a way to disable comments on the knowledge base articles?

4. Is the contact form a working form?

Thank you in advance! Cheers on such a brilliant brilliant theme! It is exactly what I have been looking for!!!

ChrisMooney

Hey there,

1. All premium themes that aren’t sold on WordPress.com need to be used a self hosted version of WordPress. They aren’t compatible with WordPress.com accounts whatsoever.

2. Yup, they support everything a standard WordPress post would.

3. Yes you can just like you would with posts.

4. The demo uses this plugin for the contact form: http://wordpress.org/plugins/contact-form-7/. You are free to use any contact form plugin you wish.

Thanks

The forum, there does not seem to be a register button? How are visitors supposed to participate in the forums?

ChrisMooney

BBPress (the forum plugin, which this theme supports) includes widgets for logging in and post templates for setting up registration pages like this: https://dl.dropboxusercontent.com/u/9492525/HT-SD-bbpresslogin.png

Thanks

Hi!

Lovely looking theme – just one quick question before payment.

How easy would it be for me to replace the green colour, behind the search bar, with an image?

If you could provide code to drop in you’ve got yourself a buyer.

ChrisMooney

Hey there,

It’s easy if you know CSS. Support can provide very basic help with this.

Thanks

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